April 2021 - Online Training Newsletter

Apr 28, 2021
To best support your employees’ learning and development we need your help! Please take this short survey and share how you prefer to assign training and what you think about some recent course modifications that we have made.

Community Banker Perspective: The Importance of Financial Literacy for Teens

Apr 27, 2021
April may be Financial Literacy Month, but at Community Spirit Bank our focus on providing young people with a strong foundational knowledge of money management concepts and skills remains a priority throughout the year.

Do’s, Don’ts, and Maybes: Rules to Streamline Portfolio Management

Apr 21, 2021
If my recent aggregate conversations with investment managers are an indication, there is still a lot of seat-of-the-pants decision making going on out there when it comes to portfolio strategies. And I hasten to add this is not a criticism; it’s merely an observation. Why should we expect anything else?

Bankers Don’t Foresee Full Economic Recovery Until 2022 or Later

Apr 21, 2021
Despite some improvements in outlook, bank leaders continue to be wary about the prospects for an economic recovery in 2021. Two-thirds stated the economy will not fully recover until at least 2022 or later—with 43% saying recovery will happen in 2022 and 23% indicating it will come after 2022.

Data Matters: Collect, Analyze, Utilize

Apr 21, 2021
Data matters and it can drive better service. If you truly want to connect and care for customers, data needs to be part of your solution. As a consumer we are conditioned to give out certain personal information when making a purchase or when seeking to have a customer service need met. We can use those pieces of information on future interactions with customers.

Crypto Chronicles: What is a stablecoin and what do community bankers need to know?

Apr 15, 2021
Since its debut, Bitcoin has experienced spectacular fluctuations in value. While some accept the risks that come with such swings, others are working to blend the potential benefits of cryptocurrency with enhanced stability mechanisms. These digital currencies are collectively known as stablecoins.

Community Bank Demand for Innovative Solutions Surging: ICBA ThinkTECH Accelerator 2021 Records Three-Fold Increase in Bank Participation

Apr 13, 2021
After 12 fully immersive weeks and hundreds of meetings with community bankers, core vendors, regulators and venture capital firms, the ICBA ThinkTECH Accelerator 2021 cohort revealed a glimpse into the future of banking with high-tech solutions tailored for community banks and their customers.

Will Google’s latest changes prompt banks to rethink customer acquisition?

Apr 12, 2021
If you don’t know what third party cookies are, you’re in luck. They’re on their way out. But you’re not completely off the hook — first party cookies and first party data still matter — now more than ever.

Being Prepared for Virtual Lobby Day Meetings

Apr 7, 2021
As part of the ICBA Capital Summit more than 1000 community bankers will meet with members of Congress from across the nation. Learn how to make your meetings a success in a virtual environment.

ICBA Capital Summit: Spring 2021 Legislative Priorities

Apr 1, 2021
This spring, April 28-April 30, community bankers across the country will meet with their congressional delegations. Community bankers will share their stories of how they helped their customers through PPP lending and how Congress can help strengthen the economy.

Digital Dollar Digest: What Is a CBDC?

Mar 30, 2021
Countries are racing to create central bank digital currencies, or so it appears from the constant stream of reports, articles, and speeches by officials. Various surveys show 86 percent of central banks are actively researching an official digital currency. So, what exactly is a central bank digital currency?

March 2021 - Online Training Newsletter

Mar 30, 2021
Banks must continue to comply with the requirements of the Bank Secrecy Act regarding beneficial ownership. So, due to the increase in the number of beneficial ownership findings/violations and the fact that the regulation will not change for some time, now is the time to refresh your new account personnel (both deposits and lending) on the rules.

A Fresh Focus on Innovative Solutions for Community Bank Back-Office Operations

Mar 19, 2021
ICBA and The Venture Center gave particular attention to identifying innovative back-office solution providers for this year’s ICBA ThinkTECH Accelerator cohort. These solutions run the gamut from robotic process automation for online lending to cybersecurity oversight through an automated governance solution.

How My Bank’s Team Delivered and Received Value from the ICBA ThinkTECH Accelerator Experience

Mar 18, 2021
Last year I flew to Little Rock, Ark. to participate in the ICBA ThinkTECH Accelerator program and found it to be a meaningful and constructive use of my time. But this year’s virtual forum raised the bar to a whole new level and allowed me to bring my entire team into the process — something we were all excited about.

Community Bank Innovative Solutions for Customer-Centric Experiences

Mar 12, 2021
In a world where technology has made it possible for instant gratification in customer and business relationships, community banks have had to find new ways to expand and deepen customer connections.

Continuing the Conversation: What You Need to Know about Today’s Credit Card Rewards Programs

Mar 11, 2021
Recently, ICBA Bancard, in partnership with TCM Bank, released the white paper, “Cultivating the Strategic Value of Credit Card Rewards Programs. ICBA Bancard President & CEO Tina Giorgio continue her discussion with rewards expert Damon Moorer, president and CEO of TCM Bank, about rewards programs.

OCCIP Statement on the Department of the Treasury's Status

Mar 9, 2021
The Office of Cybersecurity and Critical Infrastructure Protection (OCCIP) is issuing the following statement regarding the Department of the Treasury’s status.

OCCIP: Microsoft ProxyLogon Update

Mar 9, 2021
The Office of Cybersecurity and Critical Infrastructure (OCCIP) is closely monitoring the ongoing Microsoft Exchange vulnerability exploitation (ProxyLogon) incident and is coordinating with our sector and interagency partners. Here are the latest updates.

What You Need to Know about Today’s Credit Card Rewards Programs

Feb 25, 2021
Having the right rewards program to match your existing and targeted cardholder customer base is more important than ever. That’s why ICBA Bancard, in partnership with TCM Bank recently released, “Cultivating the Strategic Value of Credit Card Rewards Programs,.

February 2021 - Online Training Newsletter

Feb 25, 2021
When staffers are better at communication, projects and tasks are completed faster and more accurately without compromising quality. ICBA’s Community Banker University recognizes these facts which is why we include many soft skills courses in our full online training catalog.