High-tech, high touch. That phrase has been a rallying cry for community banks for years, emphasizing the blending of the relationship banking model with the technology fueling today’s digital era. And now the expression has bubbled up in a new source.
Today’s COVID-influenced environment has shifted customer tendencies and behaviors unlike anything we’ve witnessed before. The actions and activities of customers you have known have evolved, and potential new customers are now seeking different products and services than they would have just two years ago.
As we celebrate Hispanic Heritage Month, community bankers continue to discuss new ways of reaching out to the Hispanic community in their local areas and offer tips to connect with this diverse and burgeoning community.
As we celebrate Hispanic Heritage Month, community bankers continue to discuss new ways of reaching out to the Hispanic community in their local areas. Miguel Lopez, senior vice president and chief community outreach officer at the Little Rock, Ark.-based Encore Bank, shares some tips to do just that.
As National Crisis Preparedness Month draws to a close, ICBA continues to reinforce the importance of proper preparedness to combat unforeseen natural disasters and keep local banks and communities operational.
A semiconductor chip shortage has emerged as a real challenge for banks. Industries from automobile manufacturing to consumer electronics have been reporting issues for months, and now the effects have spread to the payments industry.
ICBA has for months strongly objected to a Washington proposal that would require financial institutions to report information on customer bank accounts to the IRS, which Congress could soon pass with a simple majority vote.
With the recent stablecoin surge raising risks for consumers and the financial system, regulators and Congress are increasingly concerned about the risks these digital currencies pose to consumers and the overall stability of financial markets.