“Committed to the Clients and the Communities We Serve” is emblazoned on the cover of The National Capital Bank of Washington’s (NCB) 2017 annual report.
The year-in-review snapshot includes financial highlights and a synopsis of key bank initiatives for the year from President and CEO Richard B. (Randy) Anderson, Jr., in which he outlines:
- The bank’s recent expansion into neighboring Arlington, Va., given its similar “economic and demographic characteristics” to its Washington, D.C. home base;
- Accelerated growth in commercial banking, increasing its portfolio of commercial real estate and construction loans; and
- New mobile and online delivery channels to stay in step with technology and afford clients greater access to bank services.
But it’s the president’s message regarding its brand awareness campaign, and the report’s subsequent pages, which showcase the bank’s small business lending prowess and community involvement, that really stand out. Through pictures and testimonials, the bank illustrates its deep community roots and employee efforts to make every transaction “an exceptional and rewarding experience” for customers.
“Because NCB has been a pillar of the community for over 125 years, we value their experience and understanding our business. They support our commitment to enhance neighborhoods with quality restorations of multifamily property.”
"My family and I have been banking at NCB for 70 years! NCB was there for our family business when we first opened our doors in 1922. Generations later, we still love coming to the bank to see Jimmy Didden and the entire team.”
“Our partnership with NCB helps us provide services for those most in need—to break the cycle of homelessness and restore hope and dignity one person at a time!”
--SOME (So Others Might Eat)
Behind the Scenes
National Capital Bank of Washington invited ICBA for a visit during Community Banking Month to discuss the bank’s relationship banking business model and how being attuned to its community enables bank employees to respond quickly and specifically to meet its needs.
NCB is a family business with five generations of the Didden family serving friends and neighbors in the community, says Anderson, who attributes much of the bank’s success to concierge-style banking and putting customers first.
“Everyone talks about personal service, but we really deliver on it,” Anderson says. “It comes through in everything we do.”
That includes delivering tailored products and services for customers and identifying and supporting local charities and organizations that benefit the community as a whole.
The bank has donated hundreds of thousands of dollars and staff has volunteered thousands of hours to worthy causes. Last year, it was recognized as one of ICBA’s National Community Bank Service Award honorees.
The bank tries to pair donation dollars with volunteer hours, says Senior Vice President, Business Development Director David M. Glaser who, like many of its officers, has worked to help get newly established nonprofits up and running.
“Giving back is part of our DNA,” says Glaser. “We’re proud to show support for our communities and help organizations thrive.”
Next month the bank will honor three organizations at the grand opening celebration of their new office in the Courthouse neighborhood in Arlington Va.
Anderson, who has more than 40 years of community banking experience in the Washington, D.C. metropolitan area, is eager to expand the bank’s influence in its newest market.
“It’s not just about banking. It’s about integrating in those communities,” he says. Asked how the bank promotes and shares the ways in which it gives back, Anderson replies: “Historically it’s been more by action than words.”