Online Certificate Programs

Community Banker University offers the following Certificate Programs:

Teller Specialist Certificate Program - New October 2019!

The all new Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment. This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function. Upon successful completion of all four learning areas and the final exam, the learner is awarded a certificate.

The Teller Specialist Certificate Program is available for purchase for bank-wide use or at an individual learner level.”

Purchasing an Individual Certificate Program grants access to the person who has logged into the ICBA website to purchase. It cannot be transferred to another user.

Access to the certificate program will be granted for 365 days from the date of purchase.

Total Courses: 21         Total CPE Credits: 10

Enroll in this Course as an Institution

$449/ ICBA Members
$899 / Non-Members

Annual renewal for ICBA members: $249

Enroll in this Course as an Individual

$199 / ICBA Members
$399 / Non-Members

Area 1: Teller 101

  • Teller Basics
  • Deposits 101
  • Currency 101
  • Handling Money
  • Balancing 101

Area 2: All About Checks

  • Checks 101
  • Understanding Endorsements
  • Check Cashing

Area 3: Customer Service

  • Telephone Basics
  • Expanding Customer Service
  • We Have What They Need
  • A Minute Can Matter
  • Focus on Customer Needs
  • Meeting Customer Needs with Teamwork
  • Exceeding Customer Expectations
  • Product Knowledge & Cross-selling

Area 4: Compliance for Tellers

  • Introduction to Compliance for Tellers
  • BSA – Frontline & Deposit Operations
  • Elder Financial Abuse
  • Red Flags Identity Theft Prevention Program
  • Robbery Response Techniques for All Personnel