Online Training

Teller Specialist Certificate - Individual

Online Certificates

The Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment. This certificate programs consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function.

This certificate program may also be purchased for bank-wide use.

Upon successful completion of all four learning area courses (some courses include a specific course test) and the final exam, the learner is awarded a certificate of completion.

Purchasing an Individual Certificate Program grants access to the person who has logged in the ICBA website to purchase. It cannot be transferred to another user.  


Area 1: Teller 101

  • Teller Basics
  • Deposits 101
  • Currency 101
  • Handling Money
  • Balancing 101

Area 2: All About Checks

  • Checks 101
  • Understanding Endorsements
  • Check Cashing

Area 3: Customer Service

  • Telephone Basics
  • Expanding Customer Service
  • We Have What They Need
  • A Minute Can Matter
  • Focus on Customer Needs
  • Meeting Customer Needs with Teamwork
  • Exceeding Customer Expectations
  • Product Knowledge & Cross-selling

Area 4: Compliance for Tellers

  • Introduction to Compliance for Tellers
  • Red Flags Identity Theft Programs
  • BSA for Frontline Staff (5 modules)
  • Elder Financial Abuse
  • Robbery Response Techniques for All Personnel
Area 5: Comprehensive Final Exam
  • Introduction to Compliance for Tellers

 21 courses/10 CPE credits

$199 / ICBA Members

$399 / Non-Members