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The ICBA Education Universal Banker Certificate Program arms current and prospective frontline staff with the tools and skills they need to be Universal Bankers. The learner will develop the skills required to meet the needs of all bank customers, ensure all customer encounters and follow through meet regulatory standards, use teamwork to meet customer needs, and understand contemporary issues in bank frontline customer service.
The Universal Banker Certificate Program consists of 19 courses. Each course includes an exam and then a final comprehensive exam at the end. The program takes approximately 12 hours to complete. Upon successful completion of each course and the final exam, the learner is awarded a Certificate of Completion.
This Certificate Program is an online, self-paced program which provides a certificate of completion and does not require continuing education. It is not the same as ICBA’s certification programs, which are instructor led and require continuing education in order to maintain the specific designation.
The Universal Bankers Certificate Program is available for bank-wide use (unlimited number of learners) and on an individual basis. Purchasing an Individual Certificate Program grants access to the person who has logged in the ICBA website to purchase. IT cannot be transferred to another user.
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