As part of its ongoing efforts to expand financial inclusion, the Federal Deposit Insurance Corporation’s (FDIC) #GetBanked campaign encourages consumers to consider opening a checking account that can result in access to safer and lower-cost financial products.
Chances are, your bank’s portfolio has been affected by declining portfolio conditions, erratic cash flows, call option exposure, or paltry yield spreads over the past year. The wild ride in interest rates kept producing surprises for the bond portfolio, and, in truth, about the only thing positive to be said is that prices rose—then declined—over that period.
If my recent aggregate conversations with investment managers are an indication, there is still a lot of seat-of-the-pants decision making going on out there when it comes to portfolio strategies. And I hasten to add this is not a criticism; it’s merely an observation. Why should we expect anything else?
Despite some improvements in outlook, bank leaders continue to be wary about the prospects for an economic recovery in 2021. Two-thirds stated the economy will not fully recover until at least 2022 or later—with 43% saying recovery will happen in 2022 and 23% indicating it will come after 2022.
Data matters and it can drive better service. If you truly want to connect and care for customers, data needs to be part of your solution. As a consumer we are conditioned to give out certain personal information when making a purchase or when seeking to have a customer service need met. We can use those pieces of information on future interactions with customers.