The FDIC said
its Office of the Ombudsman is now administering its post-examination survey process. This change is designed to further ensure confidentiality of survey responses to promote candid feedback and improve response rates.
In a December 2018 comment letter
, ICBA advocated increased transparency through greater use of the ombudsman in the examination process. The ombudsman’s office will assume responsibility for soliciting survey responses on Oct. 1.