FDIC Ombudsman Taking Over Post-Exam Survey

Sep 19, 2019
The FDIC said its Office of the Ombudsman is now administering its post-examination survey process. This change is designed to further ensure confidentiality of survey responses to promote candid feedback and improve response rates.

In a December 2018 comment letter, ICBA advocated increased transparency through greater use of the ombudsman in the examination process. The ombudsman’s office will assume responsibility for soliciting survey responses on Oct. 1.