Teller Training

With more than 425 online training courses, dozens of seminars and certification programs, timely webinars and audio conferences, training manuals and access to on-demand content, you have the power to choose the ICBA Education learning experience that's right for you.

Teller Events and Webinars

Type of Event
Find by Date
NameTypeDateInfo

Puzzle of Check Compliance

Compliance Frontline ICBA Education Operations

Webinar Jun 24, 2025 Register

Q2 Regulatory Compliance Updates (2025)

Compliance and BSA Executive Leadership/C-Suite Frontline ICBA Education Operations

Webinar Jun 26, 2025 Register

Facing First Amendment Auditors: Who Are They? What Do They Want? How Should You Respond?

Executive Leadership/C-Suite Frontline ICBA Education Management HR Security

Webinar Jul 8, 2025 Register

IRAs: Handling Complex Death Claims

Frontline ICBA Education Operations

Webinar Jul 30, 2025 Register

Recipe For an Effective Sales Environment

Executive Leadership/C-Suite Frontline ICBA Education Marketing

Webinar Aug 13, 2025 Register

Mastering BSA Compliance: Risk Assessment, Audit Preparation, and Partner Selection

Compliance and BSA Frontline ICBA Education Lending

Webinar Aug 14, 2025 Register

The Future of Card Payments

Executive Leadership/C-Suite Frontline ICBA Education Operations

Webinar Aug 19, 2025 Register

IRA Legal Issues

Frontline ICBA Education Operations

Webinar Sep 10, 2025 Register

Q3 Regulatory Compliance Updates (2025)

Compliance and BSA Executive Leadership/C-Suite Frontline ICBA Education Operations

Webinar Sep 11, 2025 Register

Treasury Management: A Powerful Tool to Increase Deposits and Fee Income

Frontline ICBA Education Operations

Webinar Sep 25, 2025 Register
EventTypeDateInfo
Showing 1 to 10 of 16 entries
Online Training

Teller Specialist Certificate - Individual

Online Training

The NEW ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.

This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function.  Upon successful completion of all four learning areas and a final exam, the learner is awarded a certificate. Continuing education credits are not required for an online certificate program.

Order Past Webinars and Other Resources

Online Training

Teller Specialist Certificate - Bank-Wide

Online Certificates

This certificate program consists of four critical learning areas (16 total courses). Each course includes an exam. This program takes approximately 9 hours to complete. Upon successful completion of all four learning areas, the learner is awarded a certificate of completion.

This Certificate Program is an online, self-paced program which provides a certificate of completion and does not require continuing education. It is not the same as ICBA’s certification programs, which are instructor led and require continuing education in order to maintain the specific designation.

The Teller Specialist Certificate Program is available for bank-wide use (unlimited number of learners) and on an individual basis.

Area 1: Teller 101 

  • Teller Basics
  • Deposits 101
  • Currency 101
  • Handling Money
  • Balancing 101

Area 2: All About Checks 

  • Checks 101
  • Understanding Endorsements
  • Check Cashing

Area 3: Customer Service 

  • Telephone Basics
  • Sales is Just Great Service
  • Product Knowledge & Cross-selling

Area 4: Compliance for Tellers 

  • Introduction to Compliance for Tellers
  • Red Flags Identity Theft: The Program
  • Bank Secrecy Act - Frontline & Deposit  Operations
  • Elder Financial Abuse
  • Robbery Response Techniques for All Personnel
ICBA Members:$449
Non-Members: $899
Annual renewal for ICBA Member: $249

The ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.