Teller Training

With more than 425 online training courses, dozens of seminars and certification programs, timely webinars and audio conferences, training manuals and access to on-demand content, you have the power to choose the ICBA Education learning experience that's right for you.

Teller Events and Webinars

Type of Event
Find by Date
Name Type Date Info

Treasury Check Fraud: Trends & Tools

Frontline ICBA Education Operations Risk Management Security

Webinar Apr 10, 2024 Register

Deposit Regulations Best Practices

Compliance Executive C-Suite Training Frontline ICBA Education Operations

Webinar Apr 17, 2024 Register

Q2: Regulatory Compliance Updates

Compliance Executive C-Suite Training Frontline ICBA Education Operations

Webinar Jun 3, 2024 Register

Preventing Crime by Improving Your Observation Powers

Frontline ICBA Education Security

Webinar Jun 13, 2024 Register

Improving Your Workplace Violence Program

Human Resources ICBA Education Security

Webinar Jun 26, 2024 Register

ICBA Community Bank Briefing 2024 Q2

Compliance and BSA Director Executive C-Suite Training Frontline ICBA Education Lending Management HR Marketing Operations Risk Management Security

Webinar Jun 27, 2024 Register

Q3: Regulatory Compliance Updates

Compliance Compliance and BSA Executive C-Suite Training Frontline Operations

Webinar Sep 4, 2024 Register

ICBA Community Bank Briefing 2024 Q3

Compliance and BSA Director Executive C-Suite Training Frontline ICBA Education Lending Management HR Marketing Operations Risk Management Security

Webinar Sep 19, 2024 Register

BSA Hot Topics

Compliance and BSA Frontline ICBA Education Lending

Webinar Nov 20, 2024 Register

Q4: Regulatory Compliance Updates

Compliance Compliance and BSA Executive C-Suite Training Frontline Operations

Webinar Dec 5, 2024 Register

ICBA Community Bank Briefing 2024 Q4

Compliance and BSA Director Executive C-Suite Training Frontline ICBA Education Lending Management HR Marketing Operations Risk Management Security

Webinar Dec 10, 2024 Register
Event Type Date Info
Online Training

Teller Specialist Certificate - Individual

Online Training

The NEW ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.

This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function.  Upon successful completion of all four learning areas and a final exam, the learner is awarded a certificate. Continuing education credits are not required for an online certificate program.

Order Past Webinars and Other Resources

Online Training

Teller Specialist Certificate - Bank-Wide

Online Certificates

This certificate program consists of four critical learning areas (16 total courses). Each course includes an exam. This program takes approximately 9 hours to complete. Upon successful completion of all four learning areas, the learner is awarded a certificate of completion.

This Certificate Program is an online, self-paced program which provides a certificate of completion and does not require continuing education. It is not the same as ICBA’s certification programs, which are instructor led and require continuing education in order to maintain the specific designation.

The Teller Specialist Certificate Program is available for bank-wide use (unlimited number of learners) and on an individual basis.

Area 1: Teller 101 

  • Teller Basics
  • Deposits 101
  • Currency 101
  • Handling Money
  • Balancing 101

Area 2: All About Checks 

  • Checks 101
  • Understanding Endorsements
  • Check Cashing

Area 3: Customer Service 

  • Telephone Basics
  • Sales is Just Great Service
  • Product Knowledge & Cross-selling

Area 4: Compliance for Tellers 

  • Introduction to Compliance for Tellers
  • Red Flags Identity Theft: The Program
  • Bank Secrecy Act - Frontline & Deposit  Operations
  • Elder Financial Abuse
  • Robbery Response Techniques for All Personnel

16 courses/10 CPE credits

ICBA Members:$449
Non-Members: $899
Annual renewal for ICBA Member: $249

The ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.