"My favorite part of attending ICBA Institutes is connecting with peers from other institutions. I look forward to future events knowing familiar faces will be there, and while the training is always excellent, it’s the networking that keeps me coming back."
-McKenzie Humpal, VP Compliance Officer at First Citizens Bank in Iowa
"Through ICBA, I earned the CCBIA, CBAP, and CCBCO designations, each enhancing my role at different stages of my career. Each designation provided valuable resources and insights that improved my expertise in these areas."
-Michael Hoehn, Assistant Compliance Officer and CRA Officer at First Metro Bank in Muscle Shoals, Alabama.
"The Fraud Seminar was excellent and very informative. I got a lot of resources that will help in our FI. Great tools."
-Donna Franklin, AmeriState Bank, Atoka, Ohio
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Unlimited Webinar Pass
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The ICBA Education Universal Banker Certificate Program arms current
and prospective frontline staff with the tools and skills they need to
be Universal Bankers. The learner will develop the skills required to
meet the needs of all bank customers, ensure all customer encounters
and follow through meet regulatory standards, use teamwork to meet
customer needs, and understand contemporary issues in bank frontline
customer service.
The Universal Banker Certificate Program consists of 19 courses. Each
course includes an exam and then a final comprehensive exam at the
end. The program takes approximately 12 hours to complete. Upon
successful completion of each course and the final exam, the learner
is awarded a Certificate of Completion.
This Certificate Program is an online, self-paced program which
provides a certificate of completion and does not require continuing
education. It is not the same as ICBA’s certification programs, which
are instructor led and require continuing education in order to
maintain the specific designation.
The Universal Bankers Certificate Program is available for bank-wide
use (unlimited number of learners) and on an individual basis.
Learning Objectives:
Develop the skills required to meet the needs of all bank customers
Ensure all customer encounters and follow through meet regulatory standards
Use teamwork to meet customer needs
Understand contemporary issues in bank frontline customer service
