Troy Cullen Joins ICBA Payments and TCM Bank as EVP, Chief Revenue Officer

Washington, D.C. (June 16, 2025) — ICBA Payments®, the payments subsidiary of the Independent Community Bankers of America® (ICBA), today announced the appointment of Troy Cullen as executive vice president, chief revenue officer for the organization and its agent bank, TCM Bank N.A. In this dual role, Cullen will lead revenue strategy and growth initiatives across both organizations, with a focus on expanding market opportunities and enhancing value for community bank partners nationwide.

“Troy’s extensive experience across the banking and payments sector makes him uniquely qualified to help ICBA Payments and TCM Bank accelerate growth and deliver innovative solutions to address the evolving needs of community banks,” said Jacob Eisen, who serves as CEO of ICBA Payments and TCM Bank. “His proven leadership in driving business expansion and strengthening customer relationships, along with his focus on team development will be tremendous assets as we advance our mission to serve and support community banks.”

Cullen brings more than 30 years of leadership experience in financial services, payments, and electronic funds transfer (EFT). He most recently served as a senior vice president for Fiserv, leading marketing, relationship management, and ATM product management teams within the company’s card services division. In this role, he was instrumental in identifying new revenue streams, championing innovation, and driving market expansion. Prior to Fiserv, Cullen spent eight years as president of Elan Financial Services, a division of U.S. Bancorp and the third-largest EFT provider in the U.S., where he led high-performing sales, relationship management, and operations teams.

In addition to his corporate experience, Cullen served on the Board of Directors of the Electronic Funds Transfer Association, helping to shape industry direction on key strategic initiatives. He holds an MBA from Duke University’s Fuqua School of Business and a bachelor’s degree in finance from the University of Massachusetts.

About ICBA Payments

ICBA Payments® provides exclusive payment solutions for community banks, including credit card and debit card programs and payment technology partnerships. As a wholly owned subsidiary of the Independent Community Bankers of America®, ICBA Payments is dedicated to advancing the payments strategies of community banks nationwide.

About TCM Bank

TCM Bank, N.A., a subsidiary of ICBA Payments®, offers white-label credit card programs to community banks across the U.S., delivering a turnkey solution that supports customer retention and growth without the operational burden.