The OCC issued version 1.1 of the “Unfair or Deceptive Acts or Practices and Unfair, Deceptive, or Abusive Acts or Practices” booklet of the Comptroller’s Handbook.

Community banks have a strong history of offering their customers personalized service. Our relationship management team has the same philosophy and supports community bank payment needs one-on-one. We know bankers wear many hats, and sometimes taking the time to understand the ins and outs of your card portfolio, or answer critical payments-related questions, can take longer than expected.

What 2025 holds for payments remains to be seen. Decreasing interest rates may fuel larger spending and comfort with revolving credit, but some businesses have begun limiting their acceptance of cards or passing fees along to customers, which could drive decreased use. Couple those developments with a shifting regulatory environment, and the future of card payments gets a bit murky.