Technology & Innovation Track

Informs you of the technological advances that can enhance your bank’s bottom line, increase its operational efficiencies and boost its competitiveness.


Behind the Curtain: The Dark World of Cybercrime

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Data breaches, ransomware, email compromises, phishing and computer network intrusions. In recent years, cyber criminals have exposed security vulnerabilities across all business sectors to disturbing effect. Peek behind the curtain and view a live demonstration of the dark web as we expose the very latest tactics and techniques cyber criminals are deploying today.

Presenter: Robert Villanueva, EVP, Q6 Cyber

Create a Universal Experience: Making Sense of Automation Technology

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Uncover trends in retail banking, experience mapping through in-branch zoning, and learn how to index your branch network’s health.  Whether your bank is in its initial phases of universal banking planning or you have already created a prototype universal banking model, this session will offer strategies for successful rollout.  Make sense of the spectrum of in-branch automation technology—and most importantly, see how to avoid technology money-pits that will soon be leapfrogged by newer consumer options.

Presenters: Gina Bleedorn, Chief Experience Officer, Adrenaline
Christopher Howe, SVP, Retail Experience Design, Adrenaline

Data-Driven Expansion Decisions

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Expanding into new markets requires clear execution on a finite set of potential strategies. The decision to enter a new market requires a material investment in time, money and reputation that also affects overall performance. Taking the time to invest upfront in a comprehensive data-driven analysis is essential to avoid costly mistakes. 

Presenter: Terry Johnson, Senior Strategist, Fiserv

Develop an Innovation Strategy

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Learn about the concepts and tasks you need to build an innovation plan for your community bank. Hear innovation strategy success stories from other community banks that take into consideration staffing, committee structures, resources, culture, and technology.

Presenter: Kevin Tweddle, Group EVP, Innovation & Technology, ICBA Services Network

Develop Your Digital Delivery Strategy

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Developing a comprehensive digital strategy is vital in the rapidly evolving world of banking. Customers demand instant digital access. Shape your digital future with practical approaches your bank can adopt today.

Presenter: Young Pham, Chief Strategy Officer, Comrade Agency

Five Things You Need to Know About Real-time Payments

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The Federal Reserve’s Faster Payments Task Force recently issued the Final Report Part Two: A Call to Action for Real-time Payments. Find out the five most important things you need to do now to prepare for real-time payments and update some of the solutions already in the marketplace.

Presenters: Steve Ledford, SVP, Products and Strategy, The Clearing House
Sue Meyer, Product Manager, Real-Time Payments, FIS

Get a Piece of the $86 Billion P2P Pie

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By some estimates peer-to-peer (P2P) mobile payments could represent as much as $86 billion in 2018. While it’s true that there is already an abundance of P2P options in the marketplace, consumers have consistently indicated that they would prefer to use financial solutions offered by their banks due to security and privacy concerns. This is the time for community banks to embrace P2P.

Presenters: Victor Oliveira, Director-Product Sales, Mastercard
Laura Weinflash, VP, market Strategy, Early Warning

Innovate Like a Fintech

Fintech companies are becoming known for their ability to change rapidly and their focus on frictionless customer experience.  Creating unique and limited resistance for the customer in areas like payments and loan originations is a strategy right out of the fintech playbook. Hear directly from fintech companies on how they are approaching innovation and the tactics you can apply at your bank.

Presenters: Kevin Tweddle, Group EVP, Innovation & Financial Technology, ICBA Services Network
Wade Arnold, Founder, Moov
John Siracusa, Founder, “Bank on It” Podcast
John Waupsh, Chief Innovation Officer, Kasasa

A Layered Approach to Fraud Mitigation

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As payments fraud schemes grow in complexity a fraud mitigation strategy that incorporates a multi-layered approach is critical. See what a layered fraud mitigation strategy looks like for a card program, including what solutions and processes need to be in place from origination, cardholder access, transactional processing and post-transaction evaluation.

Presenter: Scott Bright, VP, Enterprise Fraud Products, FIS

Leverage Fintech to Grow Your Bank

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More community banks are collaborating with fintech to meet growing customer demand for better digital banking experiences. See examples of how banks have successfully leveraged fintech partnerships to differentiate themselves in their marketplaces and hear what new trends are shaping the future.

Presenters: Neil Falken, Managing Principal, CliftonLarsonAllen
Josh Juergensen, Principal, CliftonLarsonAllen

Online Visibility: From Nice-to-Have to Need-to-Have 

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A strong online visibility is critically important for your bank. A well-prepared online strategy can pave the way for brand awareness and drive ROI from increased product and service sales throughout your market. See how media budgets can be more efficiently and effectively used and learn of the importance of a personalized and ADA-compliant website. Learn from real examples of the various components of digital marketing and understand which metrics truly matter.

Presenters: Jim Pannos, President, Pannos Marketing
Amanda Rowe, SVP of Delivery, Pannos Marketing

Soup to Nuts: Mitigating and Managing Cyber Risk

The first step to protect your institution against cyber risk is preparation. You must know your data, you must know your vulnerabilities and you must know the threats you face. This presentation covers pre-breach services that can help businesses protect against cyber risks, including cybersecurity assessments, pen testing, compliance audits, and more. Review the latest cyber claim trends and issues in incident response.

Presenter: Timothy Krsul, Sr. Claim Counsel, The Travelers Companies, Inc.

Successful Fintech Partnerships: A Panel Discussion

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A moderated panel of community bank C-level executives shares how they have successfully partnered with fintech to drive innovation and heighten customer experience. Get perspectives on what makes a fintech partnership successful. Hear what due diligence was required and how your peers overcame regulatory scrutiny, integration and culture dynamics and formulated measurements for success.

Presenters: Kevin Tweddle, Group EVP, Innovation & Financial Technology, ICBA Services Network
John Gill, Chief Operating and Risk Officer, Somerset Trust Company
Warren Brown, Head of Emerging Markets, Northern Bank & Trust
Drew Sandholm, Marketing Director, Quontic Bank

The Future of Plastic in Payments

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What role does the physical payments card have as more payments move to the digital space? Examine the latest payments industry trends and see how issuers can make the most of physical card issuance.

Presenter: Fred Csaky, Client Relationship Manager, FIS

What Is AI and Why Should I Care?

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Artificial intelligence and machine learning are common buzzwords. Learn more about AI and see examples of how AI can be used in the community banking sector to achieve operational efficiency and improve customer interactions.

Presenters: Jonathan Glowacki, Principal & Consulting Actuary, Milliman
Madeline Johnson, CMB, Executive Financial Consultant, Milliman

Community Banking LIVE ThinkTech: A Rapid-Paced Showcase of Innovative Solutions for Community Banks

Innovative partnerships and solutions are a key to further growth and success for community banks. Take a fascinating look at seven Fintech leaders who will showcase their cutting-edge solutions in a unique, short demo format. Challenging conventional banking boundaries, these innovators will have 10 minutes to demo their community banking solutions. Be prepared for a fast-paced session looking at the future of community banking.

Moderator: Kevin Tweddle, Group EVP, Innovation & Financial Technology, ICBA Services Network
Kathleen Craig, Founder/CEO, Plinqit
David Koch, Chief Commercial Officer, FI.SPAN
Clayton Weir, Chief Strategy Officer, FI.SPAN
Tom Edwards, Lending Suite Specialist, ProfitStar
Margaret Hartigan, CEO/Founder, Marstone
Gabe Krajicek, CEO, Kasasa
Joe Phalen, Regional Account Executive, Gro Solutions
Steve Carothers, VP/Sales, Gro Solutions
Aaron Metta, Account Executive,

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