If You Don’t Build Trust, You Won’t Build a Relationship

trust

If You Don’t Build Trust, You Won’t Build a Relationship

Sep 14, 2023 | 11:00 am ET • 10:00 am CT | Webinar

When was the last time you purchased a product or service, even though you did not trust the person selling it to you? Trust is a foundational attribute in purchase decisions, team building, and the development of friendships. That is why it is so important for banks to build trust with their employees and their customers.

So, let’s begin with the core challenge of identifying the role of trust in building relationships and then examine ways to develop and reinforce a trust driven culture in banking. If you want to be the employer of choice in your trade area, you need to develop trust with employees and communities. If you want to become a primary source for financial expertise, you need to develop trust with customers and prospects. Come learn the fundamentals of a culture driven by trust.

Learning Objectives:

  • Learn the fundamentals of a culture driven by trust.

  • Identifying the role of trust in building relationships.

  • Examine ways to develop and reinforce a trust driven culture.

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Pricing

ICBA Members: $199

Nonmembers: $299

Unlimited Webinar Pass subscription: $0

Attendance/Cancellation Policy:

  • Registration fee is valid only for the individual registered. Each attendee must register.
  • Full payment is required prior to real-time event attendance. Digital products will be made available when full payment is received.
  • Digital product purchases cannot be cancelled once the order has been processed and the product is available to use.
  • Refunds will not be granted unless there is a technical issue that cannot be resolved that prevents the purchaser from accessing and/or using the product. Refund requests for technical issues must be received within 15 days of the date of purchase.

For more information, call 800-422-7285.

Attendance & Cancellation Policy:

  • Full payment is required prior to live webinar attendance. Digital products will be made available when full payment is received.
  • Registration fee is valid for only the individual registered. Each attendee must register.
  • Digital product purchases cannot be cancelled once the order has been processed and the product is available to use.
  • Refunds will not be granted unless there is a technical issue that cannot be resolved that prevents the purchaser from accessing and/or using the product. Refund requests for technical issues must be received within 15 days of the date of purchase. No refunds will be issued once the bank has received webinar materials or after the start date.

Who should attend: Executives, C-Suite, Branch Managers, HR, Regional Managers, Bankers, Commercial Officers, Small Business Officers, Loan Officers

Prerequisites: None

Advanced Preparation: None

Program Level: Intermediate

Field of Study: Specialized Knowledge

Delivery Method: Group Internet Based

CPE Credit Hours: 1

Continuing Professional Education Credit (CPE) Requirements (if applicable)

  • Enter your full name when joining the webinar. Your Zoom session must display your full name and match the registration.
  • Attend the live webinar session for the duration of the session. NOTE - If attending by phone audio only, no CPE will be awarded due to participant’s inability to respond to poll questions.
  • Answer all poll questions displayed during the session.

For more information, call 800-422-7285 or email education@icba.org.

NASBA Statement

ICBA Education is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.

In accordance with the standards of the National Registry of CPE Sponsor, CPE credits have been granted based on a 50-minute hour.

Tom Hershberger

Chief Executive Officer

Cross Financial

Kyle Hershberger
Kyle Hershberger

President

Cross Financial

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