Converting Customer Satisfaction into Customer Loyalty

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Nov 30, 2022

Converting Customer Satisfaction into Customer Loyalty

11:00 am Eastern | 10:00 am Central | 9:00 am Mountain | 8:00 am Pacific

What is the difference between having satisfied customers or customers who are loyal? Examine industry surveys to explore the level of satisfaction that exists between financial institutions and the clients they serve.

Hear about specific activities to evaluate relationships and create emotional ties with customers. Leave with examples of customer satisfaction surveys and other measurement tools to conduct appropriate customer research.

The end result is a well-defined checklist of ideas and activities that will stimulate customer relationships, create metrics for customer satisfaction and enhance long-term loyalty.

ICBA Members: $199
Nonmembers: $299
Unlimited Webinar Pass subscription: $0

NOTE: Registration fee is valid for one connection, only for the individual registered. Each attendee must register. Full payment is required prior to attendance.  For more information, call 800-422-7285.


Tom Hershberger
Tom Hershberger

Chief Executive Officer

Cross Financial

Kyle Hershberger
Kyle Hershberger


Cross Financial

Who should attend: C-suite, bank directors
Prerequisites: None
Advanced Preparation: None
Program Level: Intermediate 
Field of Study: Specialized Knowledge
Delivery Method: Group Internet Based
Webinar Attendance/Cancellation Policy:
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Digital product purchases cannot be cancelled once the order has been processed and the product is available to use.
This live digital course is for educational purposes only and intended only for participants of the class/event. All rights are reserved by ICBA. No recording or distribution of the content is permitted unless expressly agreed to by ICBA.