Nationwide, companies include Net Promoter Score in their performance metrics (based off the question "How likely are you to recommend Best Bank...?"). ICBA Preferred Service Provider Avannis collects the NPS for ICBA banks daily. Join to see how ICBA banks are using the membership benefit to this end.
Also learn best practices to build NPS into incentives and corporate goal setting. Lastly, this 20-minute webinar will instruct on how the benefit allows community banks to MOVE their NPS.