Bank Policies

With all the regulatory headaches looming in the coming months, your policies shouldn't be one of them. Alleviate the tedious task of developing bank policies from scratch.

These policies provide a quick reference with thorough, easy-to-read instructions to guide your bank through the policy development or revision process. There are more than 100 policies available, covering everything from compliance to lending and social media.

Using any standard word processor and following the instructions provided, you can quickly customize these policies to work for your bank. If amendments are made to the policy within 12 months of purchase, you will automatically receive the revised text necessary to keep your policy in compliance with regulatory expectations.

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Policies Community Banker University Compliance Technology

Introduction to Deposit Compliance

Deposit accounts are a necessity for all financial institutions. There are several laws and regulations that surround deposit accounts, the transactions that occur within them, and related products and services. This course will provide an overview of many of those regulations. This course is intended for a variety of job functions within the bank. Those that open deposit accounts, those that discuss transaction activity with customers such as tellers and lenders, deposit operations personnel, management and directors.
ICBA Member - $79.00
Non-Member - $299.00
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Policies Community Banker University Compliance Technology

Bank Secrecy Act: Overview For All Personnel

This course will provide you with an overview of the Bank Secrecy Act. It is will discuss the history of the regulation, compliance with the Act and elements of a BSA compliance program.
ICBA Member - $79.00
Non-Member - $299.00
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Policies Community Banker University

SAFE Act Bank Policy

Guides the bank in compliance with the SAFE Act in a manner appropriate to the nature, size, complexity, and scope of the bank's operations. Addresses registration requirements for mortgage loan originators and the bank, required information, use of unique identifiers and maintaining registrations.
ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Military Lending Act Bank Policy

This policy outlines the objective of the Military Lending Act to extend protections to a broader range of closed-end and open-end products. Includes information on the MAPR, disclosure requirements, limitations and interpretations of the Department of Defense.
ICBA Member - $139.50
Non-Member - $155.00
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Policies Community Banker University

Servicemembers Civil Relief Act Bank Policy

This policy outlines the financial relief protection extended to servicemembers when they are called into active military duty. Covers issues with direct implications to community banks, such as the bank’s obligations in reducing interest rates, installment and lease contracts, coverage of certain family members, and automatic extensions of power of attorney.
ICBA Member - $229.50
Non-Member - $255.00
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Policies Community Banker University

Fair Housing Requirements Bank Policy

Designed to comply with all the regulatory agencies' reporting requirements. Establishes internal procedures for disclosure, applications, activity reports, and loan file information.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Community Reinvestment Bank Policy

Sets the tone for Community Reinvestment Act compliance, whether by strategic plan or lending, investment, or service tests. Includes information on delineation of assessment area, performance standards, performance evaluation, data collection, reporting, disclosures, and public file.
ICBA Member - $193.50
Non-Member - $215.00
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Policies Community Banker University

Appraisals and Evaluations Bank Policy

Establishes guidelines to assist the bank in protecting its interest in real estate-related transactions. Includes appraiser and evaluator qualifications and selection, as well as the competency requirements.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University

Environmental Risk and Liability Bank Policy

Covers the bank's approach to commercial/business loans, including credit types, interest rates, pricing, borrower information requirements, legal lending limits, credit criteria, collateral, documentation, credit structure, and financial statement requirements.
ICBA Member - $265.50
Non-Member - $295.00
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Policies Community Banker University

Real Estate Settlement Procedures Act Policy

Establishes internal procedures to ensure proper compliance with the act, such as disclosures, escrow accounts, mortgage servicing transfers, and error resolution.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University

Flood Insurance Policy

Ensures the proper use of flood hazard determination form, customer notification, insurance coverage, escrow, and forced placement procedures.
ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Loan Workout Policy

Establishes an appropriate practice for renewing and restructuring troubled credits. Addresses the requirements that are appropriate for the complexity of the bank’s loans and that are consistent with safe and sound lending practices and regulatory reporting requirements. The text from this policy is included in the Collection, Workout, Charge-Off and Recovery Policy (PLL-078) (can be purchased if your bank needs a more comprehensive policy).
ICBA Member - $139.50
Non-Member - $155.00
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Policies Community Banker University

Loan Review Policy

Covers loan review committee duties and loan review officer responsibilities and qualifications, as well as scope of review, sample selection, and types of review. Highlights a rating system that includes eight grades, upgrading and downgrading information, and portfolio monitoring with three tiers. Also includes a special concern classification, loan watch list, and corrective action reporting and training.
ICBA Member - $319.50
Non-Member - $355.00
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Policies Community Banker University

Commercial Lending Policy

Covers the bank's approach to commercial/business loans, including credit types, interest rates, pricing, borrower information requirements, legal lending limits, credit criteria, collateral, documentation, credit structure, and financial statement requirements.
ICBA Member - $229.50
Non-Member - $255.00
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Policies Community Banker University

Consumer Lending Policy

Establishes standards for individual credit decisions such as anti-discrimination, credit criteria, credit documentation, regulatory requirements, loan types, and exceptions.
CBA Member - $229.50
Non-Member - $255.00
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Policies Community Banker University

Agricultural Lending Policy

Establishes the parameters and structure covering agricultural lending, including interest rates, pricing of loans, lending limits, and credit criteria.
ICBA Member - $229.50
Non-Member - $255.00
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Policies Community Banker University

Credit Policy

Addresses the composition and control of the loan portfolio as a whole, and establishes standards for individual credit decisions.
ICBA Member - $324.00
Non-Member - $360.00
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Policies Community Banker University Compliance

Fair Lending Policy

Establishes fair lending activities, including taking loan applications, telephone inquiries, advertising, and credit evaluation standards. Also covers loan decisions, notifications, and adverse action. Includes discussion on prohibited actions, disparate treatment, and disparate impact.
ICBA Member - $324.00
Non-Member - $360.00
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Policies Community Banker University

Subprime Lending Policy

Addresses the regulatory agencies' concern about subprime lending. Covers definitions specific to subprime lending; risk management, including ALLL; capital adequacy; abusive practices; and training.
ICBA Member - $324.00
Non-Member - $360.00
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Policies Community Banker University

Real Estate Lending Policy

Covers in detail the general policies that apply to all real estate secured lending, portfolio diversification, notices, pricing, CRE, product structure, IORR, construction lending, development loans, and concentration management.
ICBA Member - $324.00
Non-Member - $360.00
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Policies Community Banker University

Merchant Services Policy

Guides the bank in managing its relationship with Visa/MasterCard merchants. Topics include management of risk, capital adequacy, merchant approval processes, pricing, and fraud monitoring.
ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Quality Control System Policy

Sets the guidelines for establishing a quality control system. Covers the purpose and scope of a quality control system, system operation, investigation, and policy review.
ICBA Member - $274.50
Non-Member - $305.00
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Policies Community Banker University

Home Equity Lending Policy

Guides the bank in establishing requirements for marketing, underwriting standards, collateral valuation management, individual account and portfolio management, and servicing for open and closed-end loans.
ICBA Member - $184.50
Non-Member - $205.00
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Policies Community Banker University

Secondary Mortgage Market Policy

This policy establishes the guidelines for the bank to follow to stay in compliance with the rules, regulations, and industry standards that apply to the origination and sale of whole loans by the bank.
CBA Member - $139.50
Non-Member - $155.00
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Policies Community Banker University

Marijuana Business and MRB Lending Policy

Establishes a prudent framework for financial institutions to responsibly conduct business with legal marijuana/cannabis businesses in their communities while acknowledging and mitigating the legal and regulatory risks posed by doing so. The Marijuana Business and MRB Lending Policy can be customized to fit the institution’s risk profile and line of business strategy and assures lending, compliance, and BSA/AML staff have access to necessary information that addresses the many marijuana/cannabis issues that must be understood, documented, and monitored. Includes a Due Diligence Checklist.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University

Incident Response Plan Policy

Lays out the steps to be followed should a bank experience a breach of data or loss of customer information. Includes an Incident Response policy, steps to take for specific types of incidents, a sample customer notification letter, and an incident response form.
ICBA Member - $135.00
Non-Member - $150.00
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Policies Community Banker University

Unfair and Deceptive Credit Practices Policy

Establishes procedures for receiving and handling consumer complaints. States the bank's intent to prevent unfair, deceptive or abusive acts or practices in connection with any transaction for a consumer financial product or service. Sets guidelines to properly handle consumer credit contracts, late charge accounting practices, and cosigner practices. Policy template includes Review Procedures and Consumer Complaint Procedures.
 
ICBA Member - $301.50
Non-Member - $335.00
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Policies Community Banker University

Right to Financial Privacy Policy

Establishes limitations and duties regarding the release of information sought by government agencies.
ICBA Member - $139.50
Non-Member- $155.00
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Policies Community Banker University

Regulation P: Consumer Privacy Policy

Addresses the collection, use, and retention of customer information, including maintenance of accurate information, limiting employee access, protection via security procedures, maintaining customer privacy in business relationships with third parties, and disclosure of privacy principles to customers.
ICBA Member - $355.50
Non-Member - $395.00
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Policies Community Banker University

Collection, Workout, Charge-Off, and Recovery Policy

Establishes the bank's responsibilities to manage lending risks, including procedures for delinquent loans, collection, workouts, business continuation, placing loans on non-accrual status, repossession of collateral, and OREO.
ICBA Member - $319.50
Non-Member - $355.00
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Policies Community Banker University

Fair Debt Collection Act Policy

Establishes the bank's intent for proper debt collection practices, including collection guidelines, collection activities, and third-party communications.
ICBA Member - $139.50
Non-Member - $155.00
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Policies Community Banker University

Safeguarding Customer Information Policy

Pertains to the protection of customer information from unauthorized or illegal disclosure. Covers the development and implementation of an information security program, including responsibility, assessment of risk, management and control of risk, employee education and training, testing, monitoring, oversight of service provider arrangements, updating/adjusting the program, and reporting to the board.
ICBA Member - $270.00
Non-Member - $300.00
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Policies Community Banker University

Identity Theft Prevention Policy (Red Flag)

Provides guidance regarding the nature of identity theft, ways to prevent or deter it, response to suspected or actual instances, and education of bank staff and customers. This policy includes the final rules and guidelines implementing sections 114 and 315 of the Fair and Accurate Credit Transactions Act of 2003 (FACT Act) including "red flag" guidance.
ICBA Member - $234.00
Non-Member - $260.00
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Policies Community Banker University Compliance

Information Security Program Policy

This policy and the sub-policies it contains are designed to provide guidance to all bank employees of the confidentiality and importance of safely maintaining customer information.
ICBA Member - $427.50
Non-Member - $475.00
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Policies Community Banker University

Disposal of Consumer and Customer Information Policy

Sets forth the bank’s systems and policies regarding the destruction of customer and consumer information. Defines various bank records and outlines steps to destroy information contained in them. Includes information to review a third-party service.
ICBA Member - $135.00
Non-Member - $150.00
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Policies Community Banker University

Do-Not-Call Policy

Provides banks with guidance on complying with FTC and FCC regulations dealing with telemarketing practices. Covers federal Do Not Call Registry, internal lists, customers and non-customers, training, and retention periods. Includes a template for a Do Not Call Policy that you can give to individuals when they request a copy.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Accuracy & Integrity of Furnished Information Policy

Will assure that the bank is furnishing accurate information to consumer reporting agencies, including identifying the appropriate accounts and other relationships and the appropriate consumer(s).

ICBA Member - $85.50
Non-Member - $95.00
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Policies Community Banker University Compliance

Direct Dispute Policy

Covers consumer disputes submitted to one or more credit reporting agencies (CRAs) for inclusion in a consumer report, including:

  • Coverage
  • Direct Dispute Submission Address
  • Direct Dispute Notice Content
  • Investigation and Reporting
  • Frivolous or Irrelevant Disputes
  • Policy Review and Procedures
ICBA Member - $85.50
Non-Member - $95.00
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Policies Community Banker University Compliance

Fair Credit Reporting Act Policy

Defines the bank's responsibilities under the act, including loan and deposit declinations. Establishes guidelines for investigative reports and use of prescreened lists.
ICBA Member - $292.50
Non-Member - $325.00
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Policies Community Banker University

Litigation Risk Policy

Defines the risks associated with real or threatened litigation. Covers legal counsel's role and responsibilities, risk management, assessment of potential losses, and system controls.

ICBA Member - $225.00

Non-Member - $250.00

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Policies Community Banker University

Management of Country Risk Policy

Addresses the risk that economic, social, and political conditions in a foreign country may adversely affect a bank's financial interests. Covers responsibility, policies and procedures, country exposure reporting system, risk analysis, country risk ratings, exposure limits, and monitoring provisions.
ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Liquidity Contingency Funding Plan Policy

Provides a written contingency funding plan as required by Interagency Guidance on Funding and Liquidity Risk Management.  Delineates strategies and actions addressing potential liquidity shortfalls in emergency situations.  Includes identification of stress events, stress levels, early warning indicators, parameters for liquidity stress testing, sources of funds and funding strategies, lines of responsibility and communication, as well as a detailed crisis action plan.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University Compliance

Liquidity Management Policy

Designed to ensure that the bank is managed to provide an adequate level of liquidity to meet both predicted and unexpected cash needs while maintaining a planned net interest margin.
iCBA Member - $211.50
Non-Member - $235.00
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Policies Community Banker University

Planning and Budgeting Policy

Identifies the responsible parties and outlines the process for developing and implementing the strategic plan and the budget.
ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Loan Loss Allowance and Reserve Policy

Address the bank's responsibilities to monitor its portfolio for adequate ALLL, including methodology, portfolio analysis, and examination guidelines.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University

Capital, Earnings, and Dividend Policy

Provides a clear outline of the bank's goals and parameters for maintaining an adequate capital base, and states how the payment of dividends relates to those goals and parameters.
CBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Investment Policy

Covers the delegation of investment authority and accountability, the definition of acceptable types of investments, and how to maximize the bank's profitability while meeting the local communities' credit/financing needs.
ICBA Member - $265.50
Non-Member - $295.00
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Policies Community Banker University

Funds Management Policy

Designed to ensure that the bank is managed to provide adequate liquidity and a satisfactory and consistent level of profit within suitable interest rate risk constraints.
ICBA Member - $270.00
Non-Member - $300.00
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Policies Community Banker University

Regulation F: Correspondent Banking Policy

Designed to limit the risks that the failure of another depository institution poses to the bank. Provides the board with a methodology for establishing criteria to select a correspondent bank and outlines procedures for identifying, monitoring, and managing correspondent relationships and correspondent concentration risks. Updated to guide compliance with the Interagency Guidance on Correspondent Concentration Risks (FIL-18-2010) and Regulation F: Limitations on Interbank Liabilities. Includes a Concentration Risk Worksheet in Microsoft® Excel to calculate and monitor credit and funding exposures for correspondents on a stand-alone and organization-wide basis.
ICBA Member - $270.00
Non-Member - $300.00
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Policies Community Banker University

Electronic Banking Risk Management Policy

Establishes detailed policy guidelines for use of electronic banking, including security of customer information, third-party vendors, security controls, passwords, authentication, and strategic risk.
ICBA Member - $355.50
Non-Member - $395.00
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Policies Community Banker University Compliance

Risk Management Policy

Provides the overall framework for the supervision, management, operation, and control of the bank’s risk management program. Includes duties and responsibilities of the risk management committee and risk management officer.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University

Interest Rate Risk Policy

Establishes the guidelines to ensure that the bank is managed to recognize, measure, and control interest rate risk by setting risk limits, strategies, and reporting formats.

Updated to reflect the current expectations of the regulators as outlined in FIL-2-2012 Supervisory Guidance: Interest Rate Risk Management.

 

Major topics covered in the policy:

  • Risk measurement methodologies
  • Interest rate risk scenarios - rate shocks, risk components
  • Risk parameters
  • System maintenance - inputs and assumptions, system capabilities
  • Assumption sensitivity analysis
  • Risk management strategies
  • Assignment of responsibilities
  • Reporting
  • Independent review and back-testing
ICBA Member - $270.00
Non-Member - $300.00
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Policies Community Banker University Compliance

Social Media Policy and Guidelines

Provides guidance on how social media will be approached, proper methods for promoting the bank’s message and image, and consequences of not following guidelines. Includes Management and User Guidelines for Social Media.
ICBA Member - $279.00
Non-Member - $310.00
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Policies Community Banker University Compliance Technology

Cybersecurity Policy

Written to assist all affected directors, officers, and staff in understanding and managing cyber risks. Topics include threat intelligence, situational awareness, risk assessment, inventory log management and monitoring, strategic planning, incident response, change management, staffing, training, and vendor management.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University Technology

Technology Risk Management Policy

Covers responsibility and management structure; security concerns related to physical systems, personnel, computers/databases, audit trails, and cyber threats; electronic banking; contingency planning; and potential exceptions.
ICBA Member - $355.50
Non-Member - $395.00
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Policies Community Banker University

Model Risk Management Policy

Establishes methodology to mitigate potential risks arising from the bank's reliance on financial models and to ensure that the sources and the magnitude of the bank's model risk are understood and managed effectively.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University

Internet and E-Mail Risk Management Policy

Establishes a set of policies for use of the Internet and e-mail facilities. Includes guidelines for customers' privacy, procedures in the case of disruptions of bank operations, bank computers, terminals, software, and their electronic connections.
ICBA Member - $265.50
Non-Member - $295.00
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Policies Community Banker University

Remote Deposit Capture Policy

Identifies and explains the inherent risks associated with RDC, establishes a sound risk management program and outlines internal controls and written procedures for managing the on-going risk.
ICBA Member - $229.50
Non-Member - $255.00
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Policies Community Banker University

Pandemic Policy

This may be used as a stand alone policy or incorporated into your Business Continuity Policy. Contains guidance from The Interagency Statement on Pandemic Planning. Includes sample Pandemic Plan.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University

Emergency Preparedness and Disaster Recovery Policy

Sets the basic plan for emergency preparedness including employee training and protection, succession, alternative headquarters, back-up facilities, back-up systems, and testing.
ICBA Member - $157.50
Non-Member - $175.00
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Policies Community Banker University Compliance

Contingency Planning Policy

Designed to provide a risk management plan to avoid potential losses. Includes policy implementation, bank security, emergency procedures, back-up sites, loss prevention, liquidity, insurance policies, asset protection, and risk management training.
ICBA Member - $202.50
Non-Member - $225.00
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Policies Community Banker University

Suspicious Activity Reporting Policy

Provides the guidelines a bank must follow when reporting criminal activity, including insider misconduct.

ICBA Member - $180.00

Non-Member - $200.00

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Policies Community Banker University Compliance

Bank Security Policy

Provides the requirements of the regulatory agencies and covers all aspects of bank security, including designation of a security officer, security devices, maintenance, testing, training, and robbery procedures.
ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University

Regulation GG - Unlawful Internet Gambling Policy

Policy states how the bank will implement its compliance with Regulation GG and how it will identify and block, or otherwise prevent and prohibit restricted transactions.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Regulation E: International Remittance Transfer Policy Act

Provides guidance for those banks that will act as Remittance Transfer Providers. Dodd-Frank added consumer protections for remittance transfers sent by consumers in the United States to individuals and businesses in foreign countries. The systems required by this regulation are intended to significantly improve the predictability of remittance transfers, as well as provide consumers with better information for comparison shopping. This policy is designed for those banks that will process more than 100 remittance transfers annually.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University Compliance

Regulation E: Electronic Funds Transfer Act Policy

Establishes the internal procedures for proper issuance of access devices, disclosure, limitations on customer liability, documentation of transfers, and error resolution.
ICBA Member - $234.00
Non-Member - $260.00
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Policies Community Banker University

Check 21 Policy

Describes the responsibilities of the bank for disclosing to customers the new Check 21 requirements. Covers substitute checks and expedited recredit procedures and outlines the steps consumers must follow when making a claim. Includes sample text for Consumer Awareness disclosures and notices regarding claims.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University Compliance

Regulation CC: Expedited Funds Availability Act

Establishes internal procedures to address proper funds availability, disclosure, collection of checks, return of unpaid checks, and payment of interest on deposited funds.
ICBA Member - $265.50
Non-Member - $295.00
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Policies Community Banker University

Regulation DD: Deposit Account Terms Policy

Addresses acceptable account terms, appropriate disclosure of these terms, and uniformity in advertising.
ICBA Member - $234.00
Non-Member - $260.00
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Policies Community Banker University

Regulation D: Definitions and Reserve Requirements Policy

Includes definitions for the various types of deposit accounts, as well as eligibility, transaction limitations, and penalties. Provides the computation and reporting requirements of Regulation D and establishes internal procedures that assist personnel in complying with the reserve requirements.
ICBA Member - $139.50
Non-Member - $155.00
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Policies Community Banker University

Money Services Businesses Policy

This policy provides guidance to assess the risks associated with servicing MSBs. Topics include the identification, documentation, and monitoring of these entities, as well as the operational areas and reviews that must be conducted to be in compliance.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Customer Identification Program Policy

This policy can be readily incorporated into your bank's existing BSA and AML policies. Covers the basis for the CIP procedures, including Customer Due Diligence, definitions, procedures for verification through documents, non-documentary verification, lack of verification, and other items, such as when not to open the account, limited use of account, when the account will be closed, when additional information is required, record keeping, comparison with government lists, customer notice, and reliance on another financial institution.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University Compliance

Marijuana/Cannabis and MRB Policy

This policy establishes the responsibilities and requirements for conducting banking activities for legal marijuana and cannabis businesses, including those Tier 2 and Tier 3 businesses that have a secondary or tertiary relationship with marijuana related businesses.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University Compliance

Bank Secrecy and Anti-Money Laundering Policy

Provides procedures as required by the regulatory agencies. Includes information on exempt persons, internal records, currency transaction reports, Office of Foreign Assets Control, Customer Identification Program and Customer Due Diligence, wire transfers, and anti-money laundering.
ICBA Member - $324.00
Non-Member - $360.00
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Policies Community Banker University

Business and Travel Expense Policy

Defines the general types of expenses the bank will incur; establishes the budgeting and operational procedures needed to implement the policy; and provides policy guidelines for travel and entertainment.
CBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University Compliance

Executive Officer Policy

Defines the relationship between the board and executive management and between executive management and the bank's other personnel. Covers hiring practices, management succession, promotions, and salary administration.
ICBA Member - $189.00
Non-Member - $210.00
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Policies Community Banker University

Charitable Contributions Policy

Establishes the types of contributions the bank will grant and sets forth the budgeting and operational procedures needed to implement the policy.
ICBA Member - $184.50
Non-Member - $205.00
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Policies Community Banker University Compliance

Board of Directors Policy

Designed to assist the board in recognizing and carrying out its duties and responsibilities for overall direction of the bank. Includes planning and budgeting, monitoring operations, overseeing business performance, training, committees, and code of conduct.
ICBA Member - $279.00
Non-Member - $310.00
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Policies Community Banker University

Insider and Affiliate Credit Policy

For compliance with insider lending. Designed to address the particular credit and legal standards that apply to insiders, including lending limitations for individuals and affiliates.
ICBA Member - $193.50
Non-Member - $215.00
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Policies Community Banker University

Pre-Employment Background Screening Policy

Reflects information contained in the FDIC’s Financial Institution Letter 46-2005 on Pre-Employment Background Screening. Covers the purpose and scope of the policy, responsibility, service providers, minimum screen requirements, additional screening procedures, and policy review. Note: This policy is included in our Human Resources policy (#184).
ICBA Member - $135.00
Non-Member - $150.00
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Policies Community Banker University Compliance

Human Resources Policy

Provides management with a clear understanding of what the bank expects from its employees and, in turn, what employees can expect from the bank. Covers equal employment opportunity, employee classifications, employee compensation, hiring practices, vacations, sick leave, family and medical leave, education, termination, and sexual harassment. Includes new employee orientation and training.

ICBA Member - $355.50

Non-Member - $395.00

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Policies Community Banker University

CAN SPAM Policy

Outlines the specific procedures when initiating electronic mail messages to any recipient with the primary purpose of communicating a commercial message, primarily emails whose purpose is to advertise or promote a commercial product or service, which includes website content.
ICBA Member - $112.50
Non-Member - $125.00
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Policies Community Banker University Compliance

Work From Home Policy

This policy is written to include both long-term and emergency situations for bank employees working at home or in a remote location, and addresses the determination and availability of employees, productivity issues, home office and equipment assessment, remote access considerations, safeguarding information, monitoring, and reimbursement considerations. A short-term telecommuting agreement is also included.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University

I.T. Asset Lifecycle Policy

Establishes lifecycles for the hardware and software that is used within the bank as defined by the manufacturer or determined by the bank, identified by the manufacturer's plans for providing technical support and developing patches to correct any identified security vulnerabilities or operability issues.
ICBA Member - $135.00
Non-Member - $150.00
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Policies Community Banker University Compliance

ADA Website Accessibility Accommodations Policy

Addresses the need of the bank’s website to provide equal treatment to all its customers and the public under Title II of the ADA, the Rehabilitations Act of 1973, and Department of Justice (DOJ) web accessibility directives in accordance with Web Content Accessibility Guideline (WCAG) 2.0 Level AA and the United States Access Board’s Section 508 Standards.
ICBA Member - $117.00
Non-Member - $130.00
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Policies Community Banker University

ADA General Accessibility Accommodations Policy

Describes the bank’s intention to ensure that its services are accessible and accommodating to individuals with disabilities. Includes a policy statement; roles and responsibilities of bank board, executives, committees, and employees; grievance processes; and contact for inquiries, questions, assistance, and general information.
ICBA Member - $117.00
Non-Member - $130.00
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Policies Community Banker University Compliance

Diversity and Inclusion Policy

Diversity and inclusion standards have been set and this policy assists a financial institution in defining how it will implement, monitor, and convey their standards in the hiring and promoting of employees and in dealing with suppliers. Includes a policy statement suitable for public sharing.
ICBA Member - $171.00
Non-Member - $190.00
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Policies Community Banker University Compliance Marketing

Marketing Policy

Provides guidelines for the management of the bank's marketing function, including development of the annual marketing plan and ongoing decision making. Includes regulatory compliance, geographic limitations, and prohibited activities.
ICBA Member - $184.50
Non-Member - $205.00
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Policies Community Banker University

Branch Closing Policy

Sets forth the procedures required by the regulatory agencies to close a branch office, including profit analysis and availability of services.
ICBA Member - $202.50
Non-Member - $225.00
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Policies Community Banker University

Dormant Accounts Policy

Addresses responsibility, defining dormant/inactive accounts, processing, reporting, and service charges and interest payments.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Cross-Selling of Products and Service Policy

May be used as a freestanding policy or incorporated into your bank's broader-coverage marketing policy. Covers responsibilities for administering and overseeing the cross-selling program, participation and involvement, access and use of customer data for prospecting, compensation and incentives, elements for effective training and coaching, and quality assurance.
ICBA Member - $315.00
Non-Member - $350.00
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Policies Community Banker University

Insurance and Annuities Sales Policy

Covers the bank's objectives regarding insurance and annuities sales, responsibilities, program management, setting circumstances of sales, qualifications and licensing, disclosures and advertising, salaries and compensation, third-party arrangements, compliance and audit, and the prohibitions of insurance sales.
ICBA Member - $355.50
Non-Member - $395.00
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Policies Community Banker University Compliance

Holding Company Policy

Sets forth the underlying philosophy and structure for all relationships and transactions between the bank and the holding company.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Fixed Asset Management Policy

Describes the responsibilities and processes utilized in the management of the bank's building, fixtures, furniture, and equipment.
ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University

Safe Deposit Box Policy

Will ensure that the bank operates in a manner that complies with all applicable laws and provides absolute safety and privacy to customers with safe deposit boxes. Covers objectives, definitions and scope, responsibility, CIP, rental contracts, state law issues, customer and master keys, access, employee access, delinquency and termination, fees/charges, record keeping, insurance, audit, and policy review.
ICBA Member - $265.50
Non-Member - $295.00
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Policies Community Banker University Compliance

Wire Transfer Policy

Identifies the risks and establishes the policies dealing with wire transfers. Covers how to accurately process requests made in person, by phone, or other electronic means, with emphasis on regulatory requirements, money laundering, and settlement by giving best practice examples.
ICBA Member - $162.00
Non-Member - $180.00
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Policies Community Banker University

Sale of Nondeposit Investments Policy

Applies to all retail sales of nondeposit products, including marketing and promotional activities. Covers objectives, scope, responsibility, minimum standards, program management, setting and circumstances of sales, disclosures and advertising, suitability, qualifications and training, compensation, fiduciary accounts, third-party arrangements, compliance and audit, exceptions to policy, and policy review.
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University Compliance

Bank Owned Life Insurance (BOLI)

Identifies risks inherent in the acquisition, retention, and use of BOLI. Covers specific types and limitations on BOLI, including key persons, cost recovery, split-dollar life insurance, and life insurance on borrowers.
ICBA Member - $270.00
Non-Member - $300.00
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Policies Community Banker University

Overdrafts Policy

Designed to address the risk associated with overdrafts, including the responsibility to communicate the policy to customers, payment or return of items, collection, charge-off and account closings, error resolution, and reporting
ICBA Member - $175.50
Non-Member - $195.00
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Policies Community Banker University Subject Matter

Internal Controls Policy

 Addresses the various controls to ensure efficient and effective bank operations, the reliability of financial reporting, and an effective risk management system. Covers administrative, accounting, and operating controls.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University Compliance

Internal and External Audit

Designed to assist board members with their audit responsibilities. Includes audit function structure and committee meetings, technical duties, compliance, filing audit reports, roles and responsibilities of the auditor, the audit program, program effectiveness, external audit firms, and review of external audit. 
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University Compliance

E-Sign Act Policy

The E-Sign Act provides a general rule of validity for electronic records and signatures for transactions in or affecting interstate or foreign commerce. E-Sign allows the use of electronic records to satisfy any statute, regulation, or rule of law requiring that such information be provided in writing, if the consumer has affirmatively consented to such use and has not withdrawn such consent.
ICBA Member - $157.50
Non-Member - $175.00
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Policies Community Banker University

Electronic Data Processing Policy

Outlines the basic standards required to meet all areas of the bank's data processing operations. Provides structure and guidance to management, establishes controls, and addresses outside vendors, program security, and documentation.
ICBA Member - $202.00
Non-Member - $225.00
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Policies Community Banker University Marketing

Social Media Policy and Guidelines

Provides guidance on how social media will be approached, proper methods for promoting the bank’s message and image, and consequences of not following guidelines. Includes Management and User Guidelines for Social Media.
ICBA Member - $279.50
Non-Member - $310.00
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Policies Community Banker University Marketing

Social Media Toolkit and Policy

Provides guidance on how social media will be approached, proper methods for promoting the bank’s message and image, and consequences of not following guidelines. Includes Management and User Guidelines for Social Media.
ICBA Member - $279.50
Non-Member - $310.00
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Policies Community Banker University Compliance

Compliance Management Policy

This is an overall policy for demonstrating how your bank will comply with the banking compliance regulations. Provides information on compliance officer and compliance council responsibilities, monitoring and control, and compliance risk ratings. Includes a risk ratings flow chart.
ICBA Member - $207.00
Non-Member - $230.00
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Policies Community Banker University Compliance

Internal Controls Policy

Addresses the various controls to ensure efficient and effective bank operations, the reliability of financial reporting, and an effective risk management system. Covers administrative, accounting, and operating controls.
ICBA Member - $247.50
Non-Member - $275.00
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Policies Community Banker University Compliance Security

Home Mortgage Disclosure Act Reporting Policy

Establishes internal procedures that result in the proper recording of loan information, submission, and proper disclosures to the public.

ICBA Member - $225.00
Non-Member - $250.00
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Policies Community Banker University Compliance Security

Regulation B: Equal Credit Opportunity Act Policy

Provides guidance for lenders on the requirements of this regulation as well as prescreening, the interview and application process, credit evaluation, action notifications, signature policy, and credit reporting.

ICBA Member - $180.00
Non-Member - $200.00
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Policies Community Banker University Compliance Security

Regulation Z: Loan Terms, Disclosures, and Advertising Policy

Updated policy for TRID. Covers the requirements of the Truth in Lending Act. Includes exempt transactions, open-end credit, credit cards, home equity lines of credit, closed-end credit, and right of rescission, as well as advertising for credit.

ICBA Member - $337.50
Non-Member - $375.00
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Stay in Compliance

These policies provide a quick reference with thorough, easy-to-read instructions to guide your bank through the policy development or revision process. There are more than 100 policies available, covering everything from compliance to lending and social media.

Using any standard word processor and following the instructions provided, you can quickly customize these policies to work for your bank. If amendments are made to the policy within 12 months of purchase, you will automatically receive the revised text necessary to keep your policy in compliance with regulatory expectations.

Top Bank Policies Community Bankers Have Been Ordering:

  • Marijuana/Cannabis & MRB Banking
  • Marijuana Business and MRB Lending
  • Pandemic
  • Flood Insurance
  • Capital, Earnings and Dividend
  • Collection, Workout, Charge-Off and Recovery
  • Reg CC: Expedited Funds Availability Act
  • Bank Secrecy & Anti-Money Laundering
  • E-Sign Act
  • Interest Rate Risk
  • Liquidity Management
  • Work From Home

To order online and view complete listing of policies and prices or call Cathy at Community Banker University at 800-422-7285, ext. 7337