ICBA Connect presents TRENDS

Trend White Square

May. 12 - May 13

Distinguishing evolving industry trends from temporary shifts can be a challenge for anyone. ICBA Connect presents TRENDS is a two-day virtual education and trade show event, May 12-13, held in conjunction with ICBA Connect.

Join us as industry experts share actionable insights to keep community bankers up to date on the ever-changing banking landscape. We’ll explore a variety of educational topics through keynote speakers and panel discussions and harness thought-provoking ideas that will shape the future for community banking. More than four hours of educational content will help distinguish industry trends from temporary shifts.

In addition, a vibrant and social virtual trade show will provide access to new innovations and the tools and solutions your bank needs to keep pace. Meet one-on-one with dozens of providers, attend demos, ask questions and more.

Wednesday, May 12

1:30 p.m. Platform Opens
2:00 p.m. Opening & Welcome
2:10 p.m. Keynote Address – Lee Wetherington
2:40 p.m.
Virtual Booths Open
3:30 p.m. Break
3:45 p.m. Education Sessions/Panels
4:15 p.m. Virtual Booths Open
5:00 p.m. Prize Drawings
5:10 p.m. Platform Closes

All times listed are Eastern Time.

Thursday, May 13

10:00 a.m. Platform Opens
10:30 a.m. Welcome Day 2
10:40 a.m. Keynote Address - Phillip Smith
11:10 a.m. Virtual Booths Open
Noon Break
12:30 p.m. Education Sessions/Panels
1:00 p.m. Virtual Booths Open
1:45 p.m. Closing – Prize Drawings
2:00 p.m. Platform Closes

All times listed are Eastern Time.

Wednesday, May 12 – 2:10 p.m. ET

Keynote Day 1:

Transformational Trends and the Strategies to Win

The pandemic triggered seismic, permanent shifts in customer behavior, including shopping habits and payments preferences. Demand for digital increased out of necessity, but self-service also proved insufficient. The desire for speed and convenience is here to stay, but so too is the need for personal service at the moment of need. Community banks can now leverage new technologies to deliver full-service digital and differentiated experiences that disruptors and competitors can’t match. Join Lee Wetherington for a hard-hitting review of the most important trends transforming community banking, and learn the strategies community banks can use to win and better serve customers well into the future. 

Speaker: Lee Wetherington, Senior Director/Strategy, Jack Henry & Associates

Wednesday, May 12 – 3:45 p.m. ET

Post-PPP Panel: PPP and the long road ahead. Best Practices for New SBA Lenders

Deposits are up, banks have added new clients due to the Paycheck Protection Program. This panel will discuss what’s next in keeping these new customers as long-term clients, while also outlining best practices and opportunities banks can leverage now that they are approved SBA lenders.

We will also navigate PPP Forgiveness, fraud and winding down the program over the next 5 years while preparing bankers for the emerging pandemic-influenced regulatory scrutiny, including the state of your banks fair lending program, and compliance with ECOA.

Moderator: Charles Potts, SVP, Chief Innovation Officer, ICBA
Panelists: Mike Fuchs, Director of Commercial Lending, Wolters Kluwer Financial Services; StreetShares; Joe Ehrhardt, CEO, Teslar

Wednesday, May 12 – 3:45 p.m. ET

FDICIA: What to Expect When Your Bank Reaches $500M and $1B

Over the last 8 years, the average size of a bank in the United States has increased 114%, while the median Bank has increased 64% during the same timeframe. Because of this, more and more institutions are creeping up on the FDICIA requirements, and in many cases, sooner than they anticipated.

Learn about the requirements when you cross these thresholds, best practices to proactively work with management, and how to avoid common pitfalls of FDICIA implementation.

Speaker: Josh Juergensen, Principal; David Heneke, Principal; Mackenzie Rooney; Manager, CliftonLarsonAllen

Wednesday, May 12 – 3:45 p.m. ET

The Importance of Understanding Your Bank’s Unique BSA Risk Environment

The formal requirements for financial institution compliance under the Bank Secrecy Act (BSA) continue to be significant. With the regulatory agencies committing to tougher and more inclusive BSA/AML examinations, it is as important as ever to make certain your BSA/AML program is appropriate for your institution's risk exposure.

In this session, we’ll take a closer look at risk and how every BSA independent test will be different based on the risk. We’ll examine how the scope of the audit should be comparable to the risk, and the importance for BSA Officers and staff to understand their bank’s risk exposure in order to have a successful audit.

Speaker: Kristen Ritter, FVP, BBS – Compliance Engagement Leader, TIB

Thursday, May 13 – 10:40 a.m. ET

Keynote: Top Three Mistakes of Buying, Selling, and Remaining Independent

In today’s M&A environment, it seems everyone is being forced to choose a category of either being a buyer, a seller or commitment to long-term independence. However, each of those three strategies comes with certain pitfalls. This brief discussion highlights three key mistakes we see community banks making in each of those areas, and we offer solutions for improvement.

Speaker: Philip Smith, President, Gerrish Smith Tuck

Thursday, May 13 – 12:30 p.m. ET

Cybersecurity Panel

ICBA will share insights and discuss cybersecurity, fraud, and bank preparedness for the unexpected. The panel will have representatives from the Cybersecurity & Infrastructure Security Agency (CISA), U.S. Department of the Treasury, and law enforcement.

Moderator: Joel Williquette, SVP, Operational Risk Policy, ICBA
Panelists: Harold Davis, FBI; David McKeown, USSS; Benjamin Gilbert, CISA; Timothy McCabe, OCCIP  

Thursday, May 13 - 12:30 p.m. ET

Enhanced U.S. Bank Position of Strength, But What To Do Next

The last 12 months proved tumultuous and challenging; however, U.S. Banks displayed the advantages of enhancing their risk management practices while de-leveraging their balance sheets. Coming out of this recessionary period, U.S. Banks should display improved performance reflecting the underlying enhancements in safety and soundness.

While this risk performance will stick out as extremely positive, the underlying earnings power of U.S. Banks continues to deteriorate every quarter that this historically low interest rate environment persists. We will highlight the successes U.S. banks achieved since the Great Recession while outlining potential earnings enhancements that will need to be the focus of U.S. Banks over the next decade.

Speaker: Marty Mosby, Director of Bank & Equity Strategy, Vining Sparks, IBG

Thursday, May 13 - 12:30 p.m. ET

Adjusting Your 2021 Service Model to Reflect Current Customer Voice – so They Stay, Pay & Refer

Avannis administers voice-of-the-customer programs for banks and will share their national findings based on the aggregated results from Q1 2020 to the end of Q2 2021. The findings cover data collected after key community bank touchpoints including transactions, new accounts, loans, digital sessions, ITM, and call center.

The findings also cover overall relationship data such as NPS, OSAT, and convenience. This is a unique chance to get a sneak peek at the most comprehensive touchpoint-specific data available in the community banking industry. Direction to maintain customers that stay, pay and refer will be highlighted as the Avannis data is reviewed.

Speaker: Emily Sayer, National Sales Director – Community Banks, Avannis.