Bank Security Institute - Virtual

Sept. 28 - Oct. 1, 2020

Come prepared to learn bank security! There’s no fluff or filler in this program that includes 13 interactive sessions of need-to-know material delivered by subject matter experts in the field.

We’ll cover everything from the basics of bank security to some situations you may not have even prepared for. Interactive sessions and discussions will inspire new ideas and challenge you to look at security from a new perspective.

If you decide to enroll in the certification testing after you register for the class, please contact a Community Banker University representative at 800-422-7285. Print Registration Form

Class and Certification Exams

Earn your Certified Community Bank Security Officer (CCBSO) designation. This program is designed to provide the Security Officer, regardless of the location or size of the bank, with critical information to meet regulatory requirements.

Two exams are given to participants during the event.


Class Attendance Only

Ideal for those who wish to earn continuing education credits and those interested in further developing their credit risk knowledge and expertise.



All times noted are Central Time // Noon - 12:30 p.m. Break for Lunch each day.

Monday, Sept. 28

9:00 a.m. – 4:30 p.m

Security Regulations: What Am I Responsible for!
The Bank Protection Act, Regulation H, and the standards of the industry determine the responsibilities of the Security Officer, management, and the Board of Directors.
In this session, we review the requirements of a written security program, the financial institution, and security officer in protecting staff and the public.
  • Know what is required of the security officer with regulation H
  • Know the procedures that the security officer should supervise
  • Understand who needs to be trained by regulation
Pandemic Fraud
The spread of COVID-19 has launched a million frauds by criminals. The pandemic has created a climate of fear in the country. Fear about the economy, obtaining basic supplies, or just paying necessary bills has made people vulnerable.
Confidence scammers are taking full advantage of this fluid situation and using our fears against us by developing social engineering attacks that yield them easy money, while taking advantage of your accountholders. They are using methods such as bogus coronavirus testing kits, fake vaccines, and false charities to which to contribute.
Your drive-though windows will see many scams, like bad checks stolen from mailboxes, credit card advance requests with stolen credit cards, and accountholders selling their information to make money working with the criminals.
This cutting edge program will show you what to expect from the frontline to the C‐suite. Failure to train now will cost your financial institution major dollars when people miss the tell tail signs of fraud. Don’t discover your problems on the evening news!
  • New attacks due to the pandemic.
  • Methods being used.
  • What to expect.
  • What your staff needs to know.
What Keeps You Up At Night
This interactive session will provide attendees the ability to discuss what are the major problems they face day to day.
Security isn’t just having a great written security program it is the actual functioning of the plan of action you use to be successful. Discover what has worked for others as well as what hasn’t!
  • Handling the politics of security
  • Knowing the newest problems, a security professional faces
  • Asset size doesn’t change the security problems

New Technology: Cash Recyclers, Pod Banking and ITMs
Banking as we’ve known it is rapidly changing. Apps, pod banking, cash recyclers, interactive ATMs, and other new technologies are affecting how we do business and offering new challenges to security.
This fast‐moving presentation embraces these new changes by explaining how we can implement them to make them valuable and profitable to the financial institution, while maintaining effective security protocols. This presentation isn't based upon theory. It's a real‐life, real‐time program relating to issues that may contribute to an institution's losses.
  • Security using a cash recycler isn’t plug and play
  • Designing pod branches requires special security procedures
  • Learn about the technologies that are changing the banking world

Internal Fraud: A Look At The Thieves From Within
How prepared is your financial institution for internal theft and fraud? This session reviews what every Security Officer should know to combat internal fraud. Discover where the internal thief will spend the stolen funds and how they keep their stealing from being found.
Know whether you should do the investigation or hire a “Certified Fraud Investigator.” This insightful program will review the steps you need to follow to investigate an internal fraud
  • Understanding the “Fraud Triangle”
  • Know the warning signs of an internal fraud
  • Learn the right way to handle an internal fraud investigation

Tuesday, Sept. 29

9:00 a.m. – 4:30 p.m

Defusing Hostile People
The workplace is not immune to acts of violence by disgruntled employees, former employees, or customers. This training will cover warning signs or pre-incident indicators to help you identify the potential perpetrators of such acts. Preventative policies and procedures will be covered as well as lessons learned from past incidents.
  • Know the indicators or triggers that will excite people
  • Learn techniques to defuse an angry customer
  • How to handle the aftermath of an incident

Social Engineering – Creating Accomplices
Explore the psychology and methods, both observed and personally used, to manipulate individuals to provide information and or services to obtain further information. How social engineers can target people and find the specific motivation to turn them into willing participants or unwitting dupes. 

Making Your Case for Law Enforcement:
Getting your case accepted by law enforcement can be the biggest stumbling block for risk management professionals. This session will review what the victim institution should prepare prior to notifying law enforcement to accept the case for prosecution.

Best practices to prevent common mistakes are presented as well as what you can expect during the investigative and prosecution stages of your case.


  • How to prepare your case for law enforcement
  • Know the right law enforcement agency to approach with your case
  • Working with the prosecuting attorney

Don’t Risk Your Assets: Introduction to Crime Prevention Through Environmental Design (CPTED)
Is your financial institution facility safe and secure? Don’t put you’re account holders, employees, and potentially thousands of your asset dollars at risk!

Assessing the risks involved with the operation of a financial institution is a major concern of every CEO, operations staff, and security officer. Financial institutions often unwittingly make themselves targets for criminals and robbers. In this program we’ll use actual pictures showing situations that make financial institutions targets for criminal attacks. Take advantage of mistakes others have made with physical security and avoid them yourself.

This program presents a wealth of information on how to conduct a physical risk assessment of your facilities. Learn to think like the criminal when they review your facilities for financial institution robberies, morning glory robberies or ATM attacks.

  • Understand the role of lighting and visibility
  • Building design flaws that create unsafe situations
  • Understand why night inspections of financial institutions are needed

Current Events
Security is evolving quickly now with covid 19, protests and new technology.
This interactive session will provide attendees the ability to review changes they have identified for their bank.

Preparation, Risk, and Critical Robbery: Preparation is Protection
It can’t happen here, it won’t happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance.

Criminals select your financial institution as a target for a variety of reasons. While most people feel that location is the issue that is seldom the case. In this eye-opening program you will learn what makes your office a target, the warning signs you’re being cased for robbery, and what you need to do immediately after a robbery event.

Many institutions still follow outdated procedures, opening themselves up for lawsuits from staff and the public. This program will discuss advance preparation, the actual robbery event, and what the financial institution needs to support staff after the robbery.

Wednesday, Sept. 30

9:00 a.m. – 3:00 p.m

Board Reporting
Banking regulations specify that the Security Officer must report to the board annually. The regulations require that a report be made addressing the implementation, administration, and effectiveness of the security program.
What exactly the Security Officer should report to the board is not clearly identified in the regulations. This interactive session will review best practices relating to training, inspections, and foreseeable events that should be reported to your board.
  • Know what to report to the board
  • Records the security officer/risk manager should be keeping
  • Handling board reporting in person

Debit Card Fraud
This session will discuss the effect of COVID-19 on the payment industry and the latest fraud trends for both debit and credit cards, along with some best practices and time for questions.
Forensic Examinations
Forensic accountants provide invaluable information in handling financial investigations. This segment taught by a forensic accountant reviews how analytics are used in todays legal system. Know when you need to have a professional forensic accountant to assist you in an investigation.

  • Bedford’s Law and analytics in fraud investigations
  • Know how a forensic accountant can help you
  • Discussion of what cases have been impacted by forensic accountants

Program Review
The program will close with an opportunity for attendees to ask any questions they have regarding anything discussed during the program.

Thursday, Oct. 1

9:00 a.m. – 10:45 a.m

9:00 a.m. - 10:45 a.m.  Certification Exam

*Exam given to those enrolled in the Certified Community Bank Security Officer program.

Full Pricing

ICBA Nonmember


  • With Testing Fee: $1,945
  • Certification Testing Fee: $150
  • CPE Credits: 23
Register With Exam Register Class Only 

ICBA Member


  • With Testing Fee: $1,445
  • Certification Testing Fee: $150
  • CPE Credits: 23
Register With Exam Register Class Only 



  • With Testing Fee: $2,345
  • Certification Testing Fee: $250
  • CPE Credits: 23
Register With Exam Register Class Only 

More Information

No prerequisite is required to attend this event; however, it is strongly recommended that all participants attend the optional session on Sunday, June 21.

Who should attend:
Community bank security officers, board members, compliance officers, human resource managers, internal auditors and training managers 

Program Level: 

Recording Disclaimer
This live digital course is for educational purposes only and intended only for participants of the class/event.  All rights are reserved by ICBA.  No recording or distribution of the content is permitted unless expressly agreed to by ICBA.

Consent to Use of Photos and Video Content
Registration, attendance or participation in an ICBA event constitutes an agreement by the participant to ICBA’s use and distribution (both now and in the future) of the participant’s image and/or voice in photographs, videos, digital media, electronic reproductions and audio files/recordings of and at such events and activities.