Defusing Hostile People
The workplace is not immune to acts of violence by disgruntled employees, former employees, or customers. This training will cover warning signs or pre-incident indicators to help you identify the potential perpetrators of such acts. Preventative policies and procedures will be covered as well as lessons learned from past incidents.
- Know the indicators or triggers that will excite people
- Learn techniques to defuse an angry customer
- How to handle the aftermath of an incident
Social Engineering – Creating Accomplices
Explore the psychology and methods, both observed and personally used, to manipulate individuals to provide information and or services to obtain further information. How social engineers can target people and find the specific motivation to turn them into willing participants or unwitting dupes.
Making Your Case for Law Enforcement:
Getting your case accepted by law enforcement can be the biggest stumbling block for risk management professionals. This session will review what the victim institution should prepare prior to notifying law enforcement to accept the case for prosecution.
Best practices to prevent common mistakes are presented as well as what you can expect during the investigative and prosecution stages of your case.
- How to prepare your case for law enforcement
- Know the right law enforcement agency to approach with your case
- Working with the prosecuting attorney
Don’t Risk Your Assets: Introduction to Crime Prevention Through Environmental Design (CPTED)
Is your financial institution facility safe and secure? Don’t put you’re account holders, employees, and potentially thousands of your asset dollars at risk!
Assessing the risks involved with the operation of a financial institution is a major concern of every CEO, operations staff, and security officer. Financial institutions often unwittingly make themselves targets for criminals and robbers. In this program we’ll use actual pictures showing situations that make financial institutions targets for criminal attacks. Take advantage of mistakes others have made with physical security and avoid them yourself.
This program presents a wealth of information on how to conduct a physical risk assessment of your facilities. Learn to think like the criminal when they review your facilities for financial institution robberies, morning glory robberies or ATM attacks.
- Understand the role of lighting and visibility
- Building design flaws that create unsafe situations
- Understand why night inspections of financial institutions are needed
Security is evolving quickly now with covid 19, protests and new technology.
This interactive session will provide attendees the ability to review changes they have identified for their bank.
Preparation, Risk, and Critical Robbery: Preparation is Protection
It can’t happen here, it won’t happen here, it just happened here! Robbery preparation is more than annual security training. While staff is trained on what to do, you also need to know how to prepare in advance.
Criminals select your financial institution as a target for a variety of reasons. While most people feel that location is the issue that is seldom the case. In this eye-opening program you will learn what makes your office a target, the warning signs you’re being cased for robbery, and what you need to do immediately after a robbery event.
Many institutions still follow outdated procedures, opening themselves up for lawsuits from staff and the public. This program will discuss advance preparation, the actual robbery event, and what the financial institution needs to support staff after the robbery.