Online Individual Course

Telephone Consumer Protection Act

Online Training
The Telephone Consumer Protection Act was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the telephone network for unsolicited advertising calls and faxes. The Act also created the Do Not Call list under the FCC (Federal Communication Commission).

Learning Objectives:

  • Understand the general requirements of the TCPA
  • Ensure you do not call a consumer who has requested to not be called
  • Create policies and procedures to comply with the TCPA

Course Outline:

  • General Requirements
  • Consent
  • Do Not Call Registry
  • Telemarketing Service Rule

Rev–Jan. 2022. Course length ≈ 18 minutes.

This course is worth 0.5 CPE credit. 

ICBA Member - $179.00
Non-Member - $299.00