What does digital transformation look like at community banks? And how can it be leveraged for improved customer interactions and performance? It requires an exploration of how your customers interact with your bank and finding new and innovative solutions to improve their experience with your brand.
It also means understanding customers’ needs and preferences and available products and service offerings to determine the channel and solution that best fits your business goals and customers’ expectations. And it involves supporting staff as they navigate this sea of change to implement new efficiencies and streamline practices.
Join ICBA for a five-part webinar series as we explore key considerations to help you build, refine, and grow your digital offerings. Regardless of where you are on this journey, this series is a “how to” for continuing digital transformation.
These webinars were recorded on Jan. 24, Jan. 26, Jan. 31, Feb. 2, and Feb. 7, 2023.