Stay connected with the community banking industry year-round through ICBA and find all the auditing resources, news, and events all in one place
Training more than 120,000 community bankers annually, ICBA’s Community Banker University helps you maintain the highest professional standards in banking through a vast curriculum of dynamic educational offerings including live and virtual events, online training, webinars, resources and bank policies.
Community Banker University’s collection of certificate programs is the ideal way to train those new to the industry, enhance professional skills, gain practical training, explore banking career growth, and affirm expertise.
Our online training plans contain nearly 300 online courses including the following teller course highlights:
Balancing 101 • Check Cashing • Checks 101 • Currency 101 • Deposits 101 • Handling Money • Introduction to Compliance for Tellers • Telephone Basics • Teller Basics • Understanding Endorsements • 15 HSA/IRA courses
Customer Service Sales Highlights: Creating Valuable Customer Relationships • Customer First Series • Employee Motivation • New Business Development: Cold Calling • Product Knowledge and Cross-Selling • Providing Service Excellence • Sales: The Basics • Sales: Closing • Sales: Cold Calls • Sales: Qualifying Prospects • Sales: Team Effectiveness • Sales: Telephone Skills • Selling Your Idea • The Value of Brands
Direct grassroots advocacy is essential to promoting federal policies that support community banking – and ultimately impact your role at the bank. Our Be Heard grassroots action center offers a variety of tools to help you amplify your voice with targeted outreach to federal policymakers.
Just like everything else, lobbying is a skill. This toolkit makes it easy to learn the best way to communicate with and engage policymakers in this virtual environment. No matter what role you have at the bank, YOU can support community banks and make an impact.
Finding the right solutions for your bank doesn’t have to be hard. Our Solutions Directory features products and services designed to help your bank streamline operations, increase productivity and profitability, and better serve your customers in today’s competitive marketplace. This directory also includes ICBA Preferred Service Providers.
Available exclusively to ICBA members, this curated directory features emerging financial technology companies that strategically partner with community banks. You can easily find fintech companies along with key information including core processor compatibility and more technology ventures.
We offer access to cutting-edge financial technology, which is the driving force behind industry innovation. With a wide range of fintech education, partnerships, and vetted solutions, you have the resources you need to cultivate the high-tech, high-touch edge that will help you thrive in your marketplace.
ICBA is dedicated exclusively to representing the interests of the community banking industry and its membership through effective advocacy, best-in-class education, and high-quality products and services.