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These San Diego Community Banks are Powering Local Business
San Diego’s community banks are fueling growth across life sciences, small business, and underserved communities. Three ICBA member banks share how local decision-making and mission-driven banking...
How CDFIs and MDIs Are Navigating Uncertainty
CDFIs and MDIs share how potential funding cuts and regulatory shifts could affect their ability to serve underserved communities, and why their mission matters more than ever.
Retail Banking Trends 2026: Strategies for Growth
Explore six retail banking trends shaping 2026, from hybrid branch design and AI automation to deposit growth strategies, alternative lending and smarter marketing for community banks.
Competitive Analysis Strategies for Community Banks
Learn how community banks can use competitive analysis and market intelligence to improve growth, pricing strategy, customer retention and operational efficiency.
5 Essential Treasury Management Services for Community Banks
Discover five essential treasury management services community banks should offer to improve business cash flow, prevent fraud and strengthen commercial banking relationships.
What Community Banks Need to Know About Bank-Sale Leasebacks
Learn why community banks in the banking industry are utilizing bank-sale leasebacks to unlock real estate capital. Explore pros, cons, and expert tips.
2026 National Survey Report: What Consumers Say About Branches
2026 National Survey Report: What Consumers Say About Branches SPONSORED | Our latest nationwide survey report explores consumers' relationship with the branch and how they use it today. For banks...
Driving Deposit Growth Through Better Digital Banking Experiences
Driving Deposit Growth Through Better Digital Banking Experiences SPONSORED | Deposit growth is getting harder, not easier — and community banks feel that pressure every day. Customers aren’t just...
New News About the FedNow® Service
New News About the FedNow® Service SPONSORED | Instant payments and the FedNow Service continue to grow and gain adoption momentum. The FedNow Service has continued to grow rapidly since its 2023...
Why Community Banks Renovate: 3 Branch Remodel Case Studies
Learn how three community banks navigated branch renovations to enhance customer experience, improve weather resilience, and drive local economic prosperity.
Strategies for Helping Business Borrowers in Distress
Learn how community banks can identify early warning signs of financial distress and empower borrowers through loan restructuring and proactive communication.
Jim Reber: What we hoped for?
Community bankers wished for higher rates in 2022. And now…
Customer Understanding Deepens Relationships
SPONSORED | Investing in your tech stack has never been more important. Hear from Horicon Bank how they have positioned themselves to grow using the Total Expert platform.
Is commercial lending on the rise?
Loan providers share an infectious enthusiasm and growing optimism for one vertical’s prospects in 2022: commercial lending. Here’s how community bankers can take advantage of various...
Stealthy shopping for better service
It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades.
These Asian-American led banks are helping their communities
May marks Asian American and Pacific Islander Heritage Month—and these Asian American-led community banks are adding to that heritage every single day by helping bring dreams within reach.
How thrift and mutual banks are benefiting their customers
Thrift banks, otherwise known as savings and loans, focus on turning deposits into consumer mortgage loans. We take a deep dive into what lies at the heart of these community banks’ business models...
Demystifying Bitcoin and Digital Assets
SPONSORED—We sat down with Thomas Grundy for a conversation on demystifying Bitcoin and digital assets. A former regulator and compliance professional, Tom shared insights on where Bitcoin could be...
Charles Potts: Back-office innovation
Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office...
The top-performing community banks of 2021
Independent Banker’s annual listing top-performing community banks of 2021 alongside interviews with some of the winners. In true community bank fashion, each has its own story to tell and its own...
The future of workplace flexibility
The pandemic forced the issue of remote and hybrid working for many employees, and though challenges remain, many companies are looking to accommodate employees’ expectations. We asked how banks...
A community bank-fueled payments rail
A secure, open-loop, cost-saving, customer-accessible, multiplatform P2P payments network might sound too good to be true, but community bank consortium Alloy Labs Alliance hopes to achieve just...
How to collect positive customer reviews
When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones.
UDAAP policy update for 2022
With a recent executive push for the Consumer Financial Protection Bureau to resume its enforcement efforts, we look at how banks can increase prevention, mitigate risk and, most important,...
Southern Bancorp is building wealth for everyone
As CEO of Southern Bancorp, Darrin Williams wants to promote relationships between community banks and CDFIs to create more prosperous communities.
New Trends Redefining the Role of Community Banks
SPONSORED | Discover the evolving trends that will determine your institution's long-term success.
De novos in the time of COVID
The 2008 financial crisis kept the number of de novos low for years but had started to rebound. Then, the pandemic happened. Today, de novos and beginner banks face a unique set of challenges and...
Community Bank CEO Outlook 2022: Your priorities for the new year
Independent Banker’s annual Community Bank CEO Outlook survey reveals how community bank leaders plan to leverage today’s deposit-laden banking environment to grow this year.
Our first Innovation Conversation
Citizens Bank of Edmond evolves its innovation strategy by working with—and for—its community partners. We spoke to two of its business customers for the first article in a new series.
Inside the evolving roles of community bank tellers
Today’s tellers meet very different customer needs than they did just a decade ago. In the wake of trends like falling in-branch transactions and rising digital services, some community banks are...
Partners in Fraud Prevention – A Conversation with Pioneer Trust Bank’s Betsy Steinberg and ICBA Bancard’s Rebecca Kruse
Host Charles Potts, CIO of the Independent Community Bankers of America, sits down with Eric Sprink to discuss his storied career and passion for community banking. This episode is brought to you...
Community Banking and Cryptocurrency – A Conversation with Quontic Bank’s Steve Schnall and ICBA’s Brian Laverdure
Host Charles Potts, CIO of the Independent Community Bankers of America, sits down with Eric Sprink to discuss his storied career and passion for community banking. This episode is brought to you...
Why community banks form charitable foundations
Supporting local causes and charities is a core differentiator of community banks. To that end, some community banks have elected to form foundations to be lasting stewards of their charitable...
Now is a prime time for digital account opening
How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable...
Jim Reber: Bill Shakespeare, community banker
The Bard had some thoughts on balance sheet management.
How University Bank is redressing redlining
Widespread housing discrimination made homeownership unattainable for Black Americans for generations. To address this, University Bank and a nonprofit launched a new mortgage program, creating a...
Overcoming banking hurdles for Native American customers
Native American customers on tribal lands have historically been redlined and ignored by the mainstream financial system. Native-owned community banks have been there to serve these communities by...
Jim Reber: Financing, fine-tuned
New risk profiles call for attention to details.
How BankMD’s experiment paid off
Digital-only brand BankMD has shaken up the medical lending arena since its launch in 2019, led by Moses D. Luevano. Anchored by San Antonio-based TransPecos Banks, the experiment has brought huge...
“Baby Stepping” Got Coastal Community Bank to BaaS - A Conversation with Eric Sprink, CEO
Host Charles Potts, CIO of the Independent Community Bankers of America, sits down with Eric Sprink to discuss his storied career and passion for community banking. This episode is brought to you...