Payments & Tech

Artificial intelligence is upgrading customer relationship management banking tools—helping community banks use predictive insights, personalized banking offers, and more precise targeting to acquire customers and deepen relationships.

From instant payments and real-time payments to AI-powered customer service, today’s consumers—and small businesses—expect banking speed without sacrificing security. Here’s how community bankers are meeting the need for faster payments, operational efficiency, and stronger fraud prevention.

Many community banks work with at least one fintech partner—but the strongest bank-fintech relationships start with clear roles, clear accountability, and clear outcomes. Here are eight practical steps to improve fintech vendor management and reduce fintech partnership risk.

When small businesses receive financial guidance from community banks, they build stronger financial habits—and payments tools like business credit cards help them grow.

Leaders weigh in on how to ensure a successful core conversion that streamlines operations and enhances customer experiences.

Learn how middleware for community banks enables core banking modernization without a full replacement. 

Fintechs are making technological advancements to help ease the credit card chargeback load on community banks.

SPONSORED | A core evaluation doesn't have to be daunting. Discover how community banks navigate complex integrations, align technology with strategic goals and experience considerable savings with a trusted, partner-led advisory approach.

Due in part to AI, technology and security risks are rapidly evolving, pushing community banks to think about technology planning beyond the traditional budget cycle. Several community banks told us how they’re balancing technology adoption, timing and investment priorities.