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Charles Potts: How Curiosity Leads to Innovation
How many times have you asked your customers what they need or how you can serve their needs? Asking these questions is crucial to improving the customer experience and ultimately ensuring lifelong...
Lindsay LaNore: Look for Learning Everywhere
Learning happens everywhere, and those lessons can have a big impact on our work performance, perspective and team culture.
Veritex Community Bank Throws a Fastball for Financial Literacy
This baseball season, every strikeout thrown by Houston Astros pitcher Ryan Pressly spurs a $100 donation to Junior Achievement of Southeast Texas—courtesy of Veritex Community Bank.
Derek Williams: At the Heart of Service
There’s a commitment to the community that’s based on one fact: Service is not something we strive for; it’s simply a part of who we are.
Primis Bank Brings Banking to Your Front Door
Inspired by a fateful food delivery, Primis Bank launched V1BE, a banking delivery service that serves both individuals and businesses.
Rebeca Romero Rainey: Advocate for a Positive Environment
We advocate for community bankers to continue to have an environment where they can help their customers, and we respond creatively to ensure our customers still have access to solutions that meet...
ICBA's 2023 National Community Bank Service Award Winners
ICBA’s 2023 National Community Bank Service Award winners, First Federal Savings & Loan Association and Cross Bank, explain why, in the face of devastating natural disasters, it was natural to help...
ICBA's 2022 National Community Bank Service Award winners
The winners of ICBA’s National Community Bank Service Awards, which recognize member banks for their extraordinary efforts during the past year, are shining examples of the community bank difference.
Lindsay LaNore: The Swift Swap
How to build community in your teams and incorporate fun into the workday without breaking the budget or eating up valuable work time.
Derek Williams: Part of the Family
A bank that demonstrates it truly understands and cares about individual needs will create a meaningful relationship with that employee and strengthen retention in the process.
CFOs' Tips on a Changing Environment
Community bank chief financial officers are currently facing one of the most challenging environments in decades. Independent Banker recently spoke with community bank CFOs to see how they are...
Troy Bank & Trust Banks Carries the Torch for its Founder
Charles Henderson’s legacy as a businessman, politician and philanthropist continues to guide Alabama’s Troy Bank & Trust nearly a century after his death.
Member Benefits: ICBA Career Center
ICBA’s Career Center serves bankers who are both hiring and looking for jobs, connecting them to the financial institution careers and talent that they desire.
Out of Office: Dick Behl
The president of $35 million-asset Farmers & Merchants State Bank in Scotland, S.D., doubles as a weekend scuba instructor.
Rebeca Romero Rainey: A Tried-and-True Business Model
So much of what we’ve seen in the last six months is banks doubling down on what they’re good at doing: helping their customers and communities in ways that nobody else can.
Member Milestones: Keeping the Community Bank Spirit Alive
Each year, ICBA recognizes member banks celebrating significant anniversaries: 100, 125, 150 or 175 years. Each has a story that proves why these community banks remain staples of their towns and...
OceanFirst Bank's Financial Literacy Push
With a goal of improving financial literacy statewide and within its served communities, OceanFirst Bank N.A. in Toms River, N.J., donated $10,000 to Junior Achievement (JA) of New Jersey.
Out of Office: JD Bubel
The vice president and CIO of $240 million-asset Security First Bank in Center, N.D., is retiring from his second career as a rodeo stock contractor, a job he did with his father for the love of...
Compensation and Benefits for Community Banks' C-Suite
When selecting benefits for your executive employees, their wants and needs may differ depending on the state of the market, where they are in life and other factors. Learn how to tune into those...
First Community Bank Paints the Town Pink for Charity
In October 2022, First Community Bank in Batesville, Ark., raised more than $16,000 for breast cancer research. The community bank joined White River Health System’s Paint the Town Pink initiative...
Lindsay LaNore: 5 Skills to Master Early in Your Career
What are the career skills you need to learn in your twenties?
Rebeca Romero Rainey: Here for the Long Haul
Community banks … commit for the long haul as a true partner, helping customers withstand market turbulence and come out successfully on the other side.
40 Under 40: 2023 Community Bank Leaders
In our fifth annual 40 Under 40 community bank leaders awards, meet the winners who are making a difference in their banks and communities through trailblazing innovations, a philanthropic spirit...
Charles Potts: The Importance of Curiosity
What makes an innovation leader? By its very nature, innovation doesn’t conform to a particular series of checkboxes, yet all innovation-focused leaders exemplify one critical trait: curiosity.
Minnesota's First Black-Owned Bank
In 2022, Detroit-based First Independence Bank became the first Black-owned bank to open a branch in Minnesota, with the goal of creating greater economic prospects for underserved people.
Tompkins Community Bank Nurtures Youth Programs
Tompkins Community Bank has a long history of helping fund youth programs, making a difference in the lives of future leaders, game changers and creatives.
Derek Williams: A Show of Support
By supporting the people and businesses we know and understand, we are supporting our employees and our shareholders, and making our communities better places to live.
Who are ICBA's Top Lenders of 2023?
In an uncertain economic environment, community banks have continued to make smart lending decisions that help individuals and businesses in their communities. Here are 2023's most successful loan...
How to See the Value of Customer Complaints
No one likes customer complaints, but they can provide a wealth of information that can improve both your community bank and your customers’ experience.
Lindsay LaNore: How to Work the Room
These days, we do a lot of our networking online via forums like LinkedIn, but they’re no match for meeting in person.
Rebeca Romero Rainey: Cultivate Lasting Success
Preparing for the future is not as much about filling a particular job description as it is about creating a conscious path for our banks and communities.
Step-by-Step Succession Planning for Community Banks
Community bankers and other experts offer a guide to succession planning that'll ensure a seamless transition and future success for the bank and its customers for years to come.
Texas First Bank Lends a Helping Hand
When a tornado struck their community in January, employees of Texas First Bank in Pasadena, Texas, joined forces with a local Jersey Mike’s and Orangetheory Fitness to hand out free lunches to...
Loren Brown: Above it All
The president and chief executive officer of $88 million-asset Ascent Bank in Helena, Mont., has fulfilled his childhood dream of being a pilot and skydiver.
Derek Williams: The Meaning of a True Leader
In an industry overwhelmed with financial performance and earnings, community banks shine by focusing on what matters: the people and communities they serve.
Bankers Trust Illustrates a Love of Art
Bankers Trust in Des Moines, Iowa, hosts a gallery of artwork created by local artists and rotates each piece through its branches.
Cedar Rapids Bank & Trust and the Road to Succession
Cedar Rapids Bank & Trust’s succession planning professionals have built up their expertise to better serve the community bank’s retail business customers.
Compliance Vault: The Ultimate Compliance Resource
With a vast library of Q&As, select online courses and informational documents, Compliance Vault is a valuable resource for all your regulatory compliance questions.
Julie Bauer: Hotel hero
The assistant vice president of $1.6 billion-asset First Citizens Bank in Mason City, Iowa, is the chair of a local fundraiser that benefits the last remaining Frank Lloyd Wright-designed hotel in...
Clinton Savings Bank’s animal rescue
Clinton Savings Bank's has supported Animal Adventures, an exotic animal rescue in Bolton, Mass., for more than 25 years. The Bank's recent donation will help the organization continue its mission...
Derek Williams: Charting the course
The core success of community banks stems from how well we meet the needs of the people we serve: our customers, employees, stockholders and communities.
Member Benefits: TCM Bank's suite of credit programs
Need help building or expanding your bank’s credit services? TCM Bank, N.A. can help your community bank grow with a well-rounded selection of personal and business credit cards.
Listen Up: Taking bold and brave action
In episode 6 of the Independent Banker podcast, host Charles Potts speaks with Greg Ohlendorf of First Community Bank and Trust and Joe Ehrhardt of Teslar Software about the digital imperative for...
Lindsay LaNore: You're a new community banker—now what?
Preparation and establishing good habits allow you to optimize your workday—and ultimately your whole team’s productivity.
Availa Bank offers a different kind of college education
Understanding and seeking out financial assistance is difficult for many families with college-bound children, but Availa Bank alleviates this difficulty through its financial college prep program.
Rebeca Romero Rainey: A sharing of values
Community bankers know the people and needs behind the business, and that personal connection creates a recipe for mutual success.
ICBA's top-performing community banks of 2023
Through creativity, local knowledge and dedication to their customers, community banks continued to demonstrate the value of their relationship-based model in the past year.
Bulletin Board: A look into ICBA LIVE 2023
Community bankers from across the country gathered in beautiful Honolulu to attend ICBA LIVE 2023. In addition to listening to guest speakers and networking, bankers had the opportunity to learn...
Liz McIntyre: Friend of the flock
The director of social media and VP of marketing at $17 billion-asset Renasant Bank in Tupelo, Miss., delves into the world of birding.
One Community Bank supports the trees
In January, the One Community Bank in Oregon, Wisc., donated $5,000 to the Terrace Tree program, the village of Oregon’s tree planting initiative.
Webster Bank's financial literacy
To help the children of low- to moderate-income families, Webster Bank made a $100,000 donation to the Wakeman Boys & Girls Club to aid financial education.
Lindsay LaNore: Crafting a standout job post
Ideas for capturing the attention of the perfect candidate for your position
Native American Bank supports Indian country's recovery
Native American Bank secured financing for the construction of a $10 million opioid treatment clinic in North Dakota as just one effort in a series of community projects.
Derek Williams: A relationship-first approach
For years, megabanks have said they would outperform us, that our business models wouldn’t hold. But we are gaining ground instead of losing it, and that all stems from our relationship-first...
Charles Potts: 4 great places to recruit tech talent
Upgrade your community bank's efforts to recruit qualified innovation candidates.
6 ways community banks can build a better onboarding experience
The first few weeks of an employee starting a new job are pivotal in terms of how they’ll connect to the bank and their role. We spoke with community bankers about how they perfected their...
Meet ICBA's 2023/24 board of directors
With important legislative and regulatory changes on the horizon, the 2023/24 ICBA board of directors is ready to step up for community bankers across the country.
Unity Bank’s fields of gold
Unity Bank volunteers help people facing food insecurity in their community.
How to market your community bank as an employer
In the wake of the Great Resignation, the hiring landscape is tough. Learn how to get the word out about why your community bank is a great place to work.
Community banks putting community first
Community banks do more than meet the financial needs of their customers and communities. They go above and beyond to make a difference in revitalizing, building and serving their communities.