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Bank Policies & Procedures: Home Equity Lending (PLL-236)
Guides the bank in establishing requirements for marketing, underwriting standards, collateral valuation management, individual account and portfolio management, and servicing for open and...
Bank Policies & Procedures: Merchant Services (PLL-233)
Guides the bank in managing its relationship with Visa/MasterCard merchants. Topics include management of risk, capital adequacy, merchant approval processes, pricing, and fraud monitoring.
Best Practices for Loan Processing
Navigating the commercial credit approval process can be overwhelming, leading to delays and miscommunication. This guide helps you establish an effective workflow for the Loan Assistant,...
Bank Sales Training: Ask for the Business/ Close the Deal! Webinar
In today's banking environment, simply presenting products and services isn't enough. You must guide the conversation, build trust, and confidently ask for the business. This session walks you...
Boardroom Strategies for Financial Institutions
Boardroom Strategies for Financial Institutions focuses on the relationships among board members and how to be effective inside the boardroom. It is a must have for new and experienced board...
Bank Policies & Procedures: SAFE Act (PLC-284)
Guides the bank in compliance with the SAFE Act in a manner appropriate to the nature, size, complexity, and scope of the bank's operations. Addresses registration requirements for mortgage loan...
Vendor Management Program – How Model Risk Fits In
As financial institutions increasingly rely on third-party providers, the associated risks also grow. This educational session will guide you in developing an effective Vendor Management Program...
Appraisal Standards (Individual)
Appraisals are an intricate part of the real estate lending process whether consumer or commercial. Whether the transaction requires an appraiser or uses an evaluation, the bank must ensure that...
Compelling Advertising for Community Banks
We've all been in that crunch, racing against the clock to meet a looming deadline. But how do you create an ad that stands out and drives results? Here is your chance to learn proven strategies...
Marketing Institute
ICBA's Marketing Certification program is designed to equip community bank marketers with the tools and knowledge to succeed in today’s dynamic banking environment. Over 3.5 days, participants gain...
Professional Development Planner
Help employees explore careers and position them for growth at your community bank with ICBA Education's Professional Development Planner. The Professional Development Planner offers a detailed...
Bank Policies & Procedures: Code of Conduct and Conflict of Interest (PLM-101)
Guides compliance with the Bank Bribery Act. Sets forth the basic policies of ethical conduct, the foundation of basic business standards, and personal conduct. Includes a policy statement which is...
How to Incorporate Your Business Continuity Management (BCM) into Your Enterprise Risk Management (ERM) Program
Many organizations struggle to transition from a static Business Continuity Plan (BCP) to an effective, ongoing Business Continuity Management (BCM) system. In this introductory course, you will...
Data Analytics and AI Institute
In today's fast-paced business world, quickly analyzing large data sets is essential, especially in banking. With vast amounts of data at our fingertips, we can generate insights to guide...
All Things Agreements Webinar
The digital banking landscape is defined by the agreements that govern every transaction. This session breaks down key components of common banking service agreements. By attending, you’ll...
Characteristics of Strong Risk Assessments and Tools to Monitor and Report Results Webinar
"Developing strong risk assessments for all key areas of a financial institution is crucial. Strategic-minded institutions aim to manage risk at an enterprise-wide level, striving for “optimal...
Unconscious Bias (Individual)
Unconscious bias (or implicit bias) refers to unsupported social judgements or prejudice in favor or against a person or group of people. Since these happen without reasonable justification, they...
Building Your RTP Business Case
Real-time Payments (RTP) volume represents many of the instant payments volume in the U.S. Approximately 1,000 financial institutions have made the connection to receive real-time payments (RTP),...
Negotiation Competence for Banking Leaders
Leadership skills are essential for guiding your career, inspiring others, and embracing new opportunities. Courage plays a vital role in effective leadership, empowering you to take bold steps and...
Characteristics of Strong Risk Assessments and Tools to Monitor and Report Results
Financial Institutions provide great value to the American economy. But that value comes with risks. Risk Assessments are at the core of a strong Enterprise Risk Management (ERM) Program....