Vendor Management is a Balancing Act
Vendor management has become a true balancing act, requiring institutions to manage risk, meet regulatory expectations, and drive innovation at the same time. When done well it becomes a strategic advantage, allowing institutions to innovate faster, modernize operations safely, and scale with greater confidence.
The good news is that banks do not have to navigate this alone. There is clearer, more practical guidance than ever from regulators and organizations like ICBA. This guidance helps community banks build vendor management programs that support innovation while effectively managing risk.
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ICBA Community Group
Community bankers are talking about vendor management practices using the ICBA Community network for community bankers only.
Overview: Third Party Risk Management/Vendor Management
Vendor due diligence, vendor management, and third-party risk are no longer limited to onboarding checklists and annual contract reviews. They now require banks to treat vendors as strategic partners, with clearly defined expectations and accountability throughout the life of the relationship. The focus has shifted to how vendors perform and how they are managed over time, not just how they are selected.
Regulatory expectations have evolved as well. The conversation has expanded beyond simply asking why a vendor was chosen to understanding critical vendor dependencies, concentration risk, and downstream exposure through subcontractors, including fourth-party risk.
Banks that are succeeding in this area are not necessarily doing more due diligence. They are doing it better. They align their efforts to the level of risk a vendor presents, connect vendor risk directly to broader banking risk, and document decisions. Examiners are not looking for perfection, they are looking for well-supported decision making.
Effective vendor risk management should always reflect the size, complexity, and risk profile of the bank and its third-party relationships. There is no one-size-fits-all approach. But there are consistent principles that drive effectiveness.
At its core, vendor management is no longer just a compliance requirement. It is a strategic capability. With the right approach, banks can innovate with confidence, engage proactively with regulators, and build durable third-party relationships grounded in trust and accountability.
This is where ICBA remains focused, helping community banks manage risk, meet regulatory expectations, and operate in a safe and sound manner through advocacy, education, and innovation.
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Resources Available to Help You Manage Third Party Risk
Interagency Guidance
Guidance from the FDIC, Federal Reserve, and OCC reflects a simple truth: third-party relationships are essential. It was designed to give banks a consistent approach to managing these relationships and to help them identify, manage, and monitor risk while meeting legal and regulatory expectations.
2023 Interagency Guidance on Third-Party Relationships: Risk Management
Outlines how banks should manage third-party risk throughout the relationship life cycle.
2024 Third-Party Risk Management: A Guide for Community Banks
Practical considerations and examples to help community banks manage third-party risk across the full relationship life cycle.
Policy is not immutable. It should be shaped and modified to improve innovative opportunities for customers.
Community banks rely on relationship banking to deliver high-quality products and services that support consumers and small businesses. Third parties, including fintechs, help community banks provide the technology customers expect.
However, legal and regulatory uncertainty can slow innovation. Well-designed rules can protect consumers, but overly broad or outdated regulations often create confusion and make it harder for banks to move forward.
Jump to Related Policy Positions
- Innovation, Payments and Banking Technology
- Core Processors
- Data and Cyber Security
- Cyber Incidents and Breaches
- Customer Data Access and Open Banking
- Artificial Intelligence
- Supervisory Environment
- Tiered Regulation for Community Banks
- Preserving the Independence of Banking Agencies
- Payments Access, Choice, and Governance
- Instant Payments
- Payment Cards
Education is the cornerstone of vendor due diligence and management
Regulatory scrutiny and differences in how third-party services are used are making risk management more complex for community banks. ICBA Education offers training to help staff understand regulatory expectations and build strong, effective vendor management programs.
Vendor Management Seminar
ICBA Education’s Vendor Management Seminar helps community banks navigate the key requirements for building a sound vendor management program.
Deploy solutions that work at community bank scale.
ICBA Innovation helps banks manage vendors in a way that moves them forward. We give institutions the confidence and tools to innovate without taking on unnecessary risk.
We support banks by helping them discover, evaluate, and implement new solutions, connecting them with vetted partners, and reducing the uncertainty that comes with adopting new technology.
How ICBA helps community banks navigate vendor management
ICBA helps community banks navigate vendor management and third party risk by combining advocacy with practical support. ICBA represents community banks in shaping regulatory expectations and promotes approaches that reflect how vendor ecosystems are becoming more complex.
We provide hands-on resources that guide banks through the full vendor lifecycle, from selection and risk assessment to monitoring and governance.
This approach helps community banks both meet regulatory expectations and manage vendor relationships in a practical way as dependence on fintechs, cloud providers, and other third parties continues to grow.