The Consumer Financial Protection Bureau announced it is ceasing publication of complaint narratives and visualizations.
Details: The CFPB said:
-
The publication in the Consumer Complaint Database of unverified complaint narratives and associated data visualizations is entirely discretionary.
-
The utility of such publication is minimal and one-sided, while often causing confusion and providing misleading data.
-
Previously published narratives will be in the public domain for Freedom of Information Act purposes.
Background: The CFPB in April said consumer complaints reached an all-time high in 2025.
Going Forward: The CFPB said it will continue to collect, monitor, and respond to consumers’ complaints; to systematically review and assess how well companies are providing responses; to share consumer complaint information securely with prudential regulators and other agencies; and to disclose certain data in response to FOIA requests.