ICBA strongly urges core processors and other technology partners to help community banks enhance their market position and achieve ongoing efficiency by:

• Meeting and exceeding evolving customer expectations for banking and payments products and services in a timely manner.

• Complying with legal and regulatory requirements.

• Managing operational risk.

• Providing information about incident response and business continuity plans.

• Enhancing customer information security.

ICBA urges technology partners to engage in negotiations with community banks that result in contracts that are reasonable, fair, and clearly disclose fees. In particular, core processors should not restrict bank access to their customers’ data.

ICBA urges core processors to provide adaptable, flexible, timely, and affordable platforms that enable community banks to innovate in a nimble and efficient manner through application programming interfaces (APIs).

ICBA urges core processors to provide access to secure data analytics solutions so community banks can better understand and serve their customers and leverage market opportunities.