ICBA communicates its multifaceted membership benefits and policy positions to all community bankers through a variety of outreach methods. To increase engagement and expand membership value, each member bank has two defined points of contact within the Member Relations team, a Member Relations Officer and a Member Relations Director. The Member Relations team is also responsible for recruiting and engaging with non-member banks to strengthen overall ICBA membership.  

ICBA’s educational offerings play a critical role in strengthening membership. ICBA’s timely, high-quality and relevant educational programs and services are designed to promote community bank growth and prosperity. ICBA Education provides professional development and educational choices for bankers in all roles at a community bank. Educational products and events are designed to help community bankers successfully overcome the ever-changing challenges of the banking industry.

ICBA has developed 11 certification institutes that require attendees to meet predetermined qualifications to attain certification in critical areas of audit, compliance, BSA/AML, enterprise risk, security, information technology, data & analytics, marketing, and lending (commercial, consumer, credit analysis). The Bank Director Program delivers specialized instruction and resources to community bank directors across the country. Additionally, ICBA Education’s Online Training Library serves 450+ online courses to more than 77,000 individual learners.  

All ICBA’s efforts are centered around the association’s core mission: “To create and promote an environment where community banks flourish.” The Member Relations Team endeavors to integrate the association as a strategic partner and resource for all community banks.