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Payments Trends to Watch in 2021
Payments Trends to Watch in 2021 Few would disagree that COVID-19 was a catalyst for significant changes in the way that Americans shop and manage their money. In fact, many experts believe years...
A Note from the Chairman
A Note from the Chairman As community bankers, we rely on our partners for solutions from customer-facing technology to back-end efficiencies. With our emphasis on customer relationships, we have...
Maximizing Your Credit Card Portfolio in a COVID-19 Environment
Maximizing Your Credit Card Portfolio in a COVID-19 Environment COVID-19 has created financial strain for millions of Americans. For example, 56 percent of consumers have reported difficulties...
A Note from the Chairman
A Note from the Chairman Overnight, our banks were called upon to enhance and expand our digital offerings not because they perhaps needed a technology upgrade, but because our customers needed to...
Marketing Payments Products to Small Business Customers
Marketing Payments Products to Small Business Customers As community bank payment products become an increasingly central product line for small business customers, community banks are seeking new...
Now is the time for card modernization
Now is the time for card modernization Digital transformation isn’t just a buzzword—it’s become a critical need that will determine winners and losers in the coming year. The delay in innovation...
Protecting Against Fraud as Adoption of Digital Payments Soar
Protecting Against Fraud as Adoption of Digital Payments Soar The global pandemic has prompted consumers to reimagine how they interact with others, how they handle their daily duties, and how they...
Shift in Spending Habits Spurs Acceleration of Digital Payments Transformation
Shift in Spending Habits Spurs Acceleration of Digital Payments Transformation Community banks were already planning for a digital payments transformation, but the shift in spending habits during...
Mitigate Fraud and Increase Profitability
Mitigate Fraud and Increase Profitability In today’s card risk environment, your bank needs a comprehensive fraud strategy that includes cardholder education backed by powerful fraud prevention and...
Your ACE in the Hole: Optimize Your Credit Card Program Today
Your ACE in the Hole: Optimize Your Credit Card Program Today A banker asked me recently how to increase the profits of his bank’s credit card program. This Midwest bank had been issuing cards for...
Leverage the Power of AI to Predict Delinquencies
Leverage the Power of AI to Predict Delinquencies Artificial intelligence is a hot topic across all lines of business in all industries, and banking is no exception. How an institution views AI’s...
Mobile Contactless Fraud Schemes: What You Need to Know
Mobile Contactless Fraud Schemes: What You Need to Know Recently, with the growing popularity of mobile wallets and contactless cards, we are seeing criminals using contactless near-field...
A New Tool to Fight Synthetic Identity Fraud
A New Tool to Fight Synthetic Identity Fraud In order to help combat synthetic identity fraud, Electronic Consumer Based Social Security Number Verification, or eCBSV, is being developed as a...
10 Tips for Community Banks to Fight Fraud this Holiday Season
10 Tips for Community Banks to Fight Fraud this Holiday Season While the season of cheer, joy, and family and friends are only a few weeks away, big spending and gift giving brings opportunities...
Account Takeover Fraud – Where Does the Buck Stop?
Account Takeover Fraud – Where Does the Buck Stop? Account takeover fraud (ATO) continues to challenge consumers, businesses, and the financial services industry. This article examines today's ATO...
12 Winning Vendor Negotiation Tips
12 Winning Vendor Negotiation Tips Finding a new vendor can be a test of your negotiation skills, especially when nearly everything in business is negotiable. Follow these 12 tips from ICBA's...
Minnesota Bank Drives Support for Local Non-Profits
Minnesota Bank Drives Support for Local Non-Profits In the latest issue of Bancard Confidential, Kimball, Minnesota-headquartered Harvest Bank shares how it has leveraged ICBA Bancard's charitable...
Are Biometrics the Future of Payments Authentication?
Are Biometrics the Future of Payments Authentication? Could a fingerprint or iris scan be the answer to consumer password fatigue? Perhaps. In China, several face-detecting technologies are being...
Contactless Payments Reboot: Get Ready, Get Set
Contactless Payments Reboot: Get Ready, Get Set The time has come for community bank card issuers to begin ramping up their contactless payments strategy. More than half of the top 100 U.S....
Are You Leveraging Your Card’s Core Benefits?
Are You Leveraging Your Card’s Core Benefits? ICBA Bancard’s Senior Vice President of Card and Payment Products, Julie Hanson, says that many times when she is discussing debit and credit card...
Visa Examines Digital Trends and Consumer Expectations
Visa Examines Digital Trends and Consumer Expectations A Visa study examines how digital trends are reinventing consumer expectations. This shift in the ecosystem is driven by universal...
How to Create a Successful Fintech Partnership
How to Create a Successful Fintech Partnership As more community banks look for ways to deliver innovative solutions to their customers, they will most likely have to find ways to work with...
A Eulogy for the Static Password
A Eulogy for the Static Password Last month, Visa eliminated the use of static passwords for its Verified by Visa cardholder authentication service. Static passwords were once thought to be an easy...
Community Bankers Raise $10K With Charitable Giving Platform
Community Bankers Raise $10K With Charitable Giving Platform Community bankers raised more than $10,000 for the youth non-profit Project 150 with ICBA Bancard’s new charitable giving platform,...
3-D SECURE 2.0 FAQs
3-D SECURE 2.0 FAQs Q: What is authentication? A: It is a way to gain better assurance that the genuine customer is using his or her card online. The authentication outcome is added to the...
What Merchants Are Looking For In 2018
What Merchants Are Looking For In 2018 Innovations in online, mobile, and social technologies have created a revolution in merchant services that is intensifying competition between merchant...
3DS 2.0 Authentication Is Coming!
3DS 2.0 Authentication Is Coming! In September, ICBA Bancard partnered with CardinalCommerce to implement a powerful 3-D Secure, 2.0 authentication solution for community bank clients that...
Next Gen Security: 3-D Secure 2.0
Next Gen Security: 3-D Secure 2.0 According to the U.S. Payments Forum’s 2017 summer market snapshot, 45 to 50 percent of all U.S. credit and debit transactions are now chip-on-chip. Accordingly,...
ICBA Bancard Is Your On-ramp for Faster Payments
ICBA Bancard Is Your On-ramp for Faster Payments The evolutionary process of payments in banking has always required early adopters and innovators with the courage to advance to that next point of...
Three New Details Every Community Banker Needs to Know about Faster Payments
Three New Details Every Community Banker Needs to Know about Faster Payments When it comes to the future of faster payments in the U.S., it’s a marathon, not a sprint. From the 2015 issuance of...
Protecting the Loyals
Protecting the Loyals Loyalty programs are a tremendous customer retention tool, but in recent years have become a target for cyber criminals who are hacking into consumer accounts and siphoning...
Serving the Underserved in the Era of Mobile
Serving the Underserved in the Era of Mobile Mobile platforms for prepaid cards and omni-channel merchant capture are just a few of the innovative technologies community banks can leverage to...
You Don't Have to Fall Short with Fall Back
You Don't Have to Fall Short with Fall Back Fallback transactions are a natural side effect of EMV adoption and occur when a chip card cannot be read by a chip-enabled terminal for any number of...
Consumer Authentication Grows Up – 3D Secure 2.0
Consumer Authentication Grows Up – 3D Secure 2.0 For nearly two decades, issuers, merchants and acquirers have been forced to rely on imperfect technology in an effort to protect themselves in the...
Are You Ready to Get Enabled?
Are You Ready to Get Enabled? A March 2016 study, titled “What’s in Your Mobile Wallet?”, by Javelin Research reported that the proximity payments market is projected to reach $54 billion by 2019...
Why Fraud Alerts Matter—and How to Get Customers to Respond Accurately
Why Fraud Alerts Matter—and How to Get Customers to Respond Accurately One of the challenges of managing card fraud is that so much of our response depends on the cardholder. We can put advanced...
Translating industry complexity into competitive advantages for community banks: Introducing Chrissy Ahern
Translating industry complexity into competitive advantages for community banks: Introducing Chrissy Ahern Get to know the staff members that support your bank and its payments business. We’re here...
Lies Can’t Disguise Fraud: Community Banks Face Rising First-Party Fraud Losses
Lies Can’t Disguise Fraud: Community Banks Face Rising First-Party Fraud Losses Community banks are reporting fraud losses, becoming the largest source of portfolio losses, according to recent data...
Fighting holiday fraud through customer awareness
Fighting holiday fraud through customer awareness As the holidays approach, Citizens Bank is gearing up for a boost in holiday spending and fraud-related activity. As the holidays approach,...
Where Does Your Community Bank Fall on the Digital Payments Spectrum?
Where Does Your Community Bank Fall on the Digital Payments Spectrum? Payments Executive Brief Issue 1 For a printable PDF of this issue, click here. By Tina Giorgio Use the ICBA Bancard Digital...