Search Articles
Why Fraud Alerts Matter—and How to Get Customers to Respond Accurately
One of the challenges of managing card fraud is that so much of our response depends on the cardholder. We can put advanced systems in place to fend off the latest attacks, but if a customer...
Lies Can’t Disguise Fraud: Community Banks Face Rising First-Party Fraud Losses
2025-11-17 Community banks are reporting fraud losses, becoming the largest source of portfolio losses, according to recent data from the Federal Reserve. Among these, first-party fraud—fraud...
Translating industry complexity into competitive advantages for community banks: Introducing Chrissy Ahern
Translating industry complexity into competitive advantages for community banks: Introducing Chrissy Ahern Get to know the staff members that support your bank and its payments business. We’re here...
Fighting holiday fraud through customer awareness
As the holidays approach, Citizens Bank is gearing up for a boost in holiday spending and fraud-related activity. During the holiday season, fraud increases as scammers take advantage of the...
Strategies for Maximizing Debit Card Use
2026-03-31 We’ve come a long way since ATM cards launched at our bank in 1982: Now, debit cards are the payment of choice. According to a U.S. News and World Report study, 56% of consumers indicate...
Navigating a New Form of Authorization Fraud
2026-03-31 Move over traditional card fraud, there’s a new kind of attack in town: nuanced authorization fraud. Move over traditional card fraud, there’s a new kind of attack in town: nuanced...
Debit as a Relationship Asset: Regulatory Developments Community Banks Should Watch
Debit card swipes, dips, taps and tokens are the most common noncash payment method in the United States. Debit serves as the primary relation touchpoint between consumers and their community bank....
Leading with Experience: Building the ICBA Payments Board
We are at a tipping point for payments innovation, and it’s never been more critical that community banks have access to the strategies, technologies, and solutions that allow them to compete with...
Putting Intentionality into Payments
2026-06-25 When the industry talks about card innovation, the conversation almost always centers on scale—who has the biggest technology budget, the most features, or the flashiest apps. However,...
Lending a helping hand when banks need it most: Introducing Miriam Funn and the ICBA Payments Client Relations team
2026-06-25 Miriam Funn, Vice President, Client Relations, ICBA Payments Get to know the staff members that support your bank and its payments business. We’re here to power your potential. See how...
Meet your ICBA Bancard Support Team
Meet your ICBA Bancard Support Team Our mission at ICBA Bancard is to deliver flexible, innovative payments and digital commerce solutions that allow community banks to flourish. ICBA Bancard’s...
Migrating to 8-Digit BINs: Key Information to Consider Before Transitioning
ICBA Bancard’s partner card networks, Visa and Mastercard®, have released several notices and bulletins regarding the migration to 8-digit Bank Identification Numbers or BINs, but many banks are...
Credit Card Marketing: Driving Engagement and Combating Cardholder Fatigue
2021-03-24 Community banks that issue consumer credit cards are faced with some common challenges: how to match their card options (rewards vs. non-rewards) with the best promotions to produce a...
Payments Trends to Watch in 2021
2021-03-24 Few would disagree that COVID-19 was a catalyst for significant changes in the way that Americans shop and manage their money. In fact, many experts believe years of behavioral...
A Note from the Chairman
A Note from the Chairman “Our success has really been based on partnerships from the very beginning,” so attested Bill Gates of the factors behind Microsoft’s decades-long dominance. While he was...
Maximizing Your Credit Card Portfolio in a COVID-19 Environment
Maximizing Your Credit Card Portfolio in a COVID-19 Environment COVID-19 has created financial strain for millions of Americans. For example, 56 percent of consumers have reported difficulties...
A Note from the Chairman
The writer Henry David Thoreau penned the statement, “Things do not change; we change.” Well, I may not be a poet, but I’d say that COVID-19 has proved that verse tenfold. Overnight, our banks were...
Marketing Payments Products to Small Business Customers
Marketing Payments Products to Small Business Customers As community bank payment products become an increasingly central product line for small business customers, community banks are seeking new...
Now is the time for card modernization
2020-12-03 Now is the time for card modernization Digital transformation isn’t just a buzzword—it’s become a critical need that will determine winners and losers in the coming year. The delay in...
Protecting Against Fraud as Adoption of Digital Payments Soar
Protecting Against Fraud as Adoption of Digital Payments Soar The global pandemic has prompted consumers to reimagine how they interact with others, how they handle their daily duties, and how they...