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Embracing the new normal
Embracing the new normal Whenever I hear the phrase, “the new normal” I’m reminded of the seismic shift in interactions with customers over the course of the pandemic. This is even more apparent...
A Look Ahead: Payments in 2022
A Look Ahead: Payments in 2022 It may be hard to believe but we’re rapidly approaching the end of 2021. Given some of the significant trends and developments this year, 2022 is likely to be a...
Making customer interactions personal for a digitized world
Making customer interactions personal for a digitized world As in-branch visits decrease and the number of digital transactions increase, it will be more important than ever to ensure customer...
A Note from the Chairman
A Note from the Chairman This past year has been an intensely trying time, but if we look beyond the COVID-19 storm, we come face to face with a silver lining of opportunity. Community banks have...