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What Does the Faster Payments Revolution Mean for Community Banks?
What Does the Faster Payments Revolution Mean for Community Banks? Tina Giorgio: My goal is not only to ensure that community banks stay relevant when it comes to real-time payments but ensure that...
Plan for Financial Technology Success
Plan for Financial Technology Success Tina Giorgio: The opportunities presented by financial technology are ripe for the picking but sorting through them all to find the solution that delivers the...
3-2-1 We Have Contactless!
3-2-1 We Have Contactless! Tina Giorgio: Contactless transactions include everything from flashing your watch at the point-of-sale to paying for your groceries, via your refrigerator. As “smart”...
Navigating the New Norm with Digital Optimization
Navigating the New Norm with Digital Optimization In determining what this new business-as-usual will look like for your bank, it is important to identify where your customers are now and how their...
Safeguarding Against Fraud in a COVID-19 Era
Safeguarding Against Fraud in a COVID-19 Era Despite numerous warnings from the FBI, IRS and others, fraudsters are capitalizing on the pandemic to take advantage of consumers, highlighting the...
Three Reasons You’re Not Achieving Your Leadership Goals
Three Reasons You’re Not Achieving Your Leadership Goals Tina Giorgio: Vince Lombardi had it right when he stated that, “Leaders aren’t born, they are made.” Leadership is a process. And, like any...
2018: A Year of Fresh..
2018: A Year of Fresh.. Tina Giorgio: In an e-book published last week by PYMNTS.com, “Fresh” is how I described payments in 2018. I can’t think of a time when we’ve seen as many innovations emerge...
Real Talk About Real-time Payments
Real Talk About Real-time Payments Tina Giorgio: There are many factors involved in creating a successful real-time payment system and one of those factors is education. This month I have invited...
ThinkTECH Accelerator Finalists Demonstrate Their “Whys”
ThinkTECH Accelerator Finalists Demonstrate Their “Whys” Tina Giorgio: Whether I’m working with banking professionals or with entrepreneurs in the fintech space, I have one key piece of advice: I...
COVID-19: Considerations for Card Issuers
COVID-19: Considerations for Card Issuers Community banks are the stars of the financial services industry, and during times of crisis community bankers burn brightly to provide a guiding light to...
Reflecting on ICBA Bancard’s 35-Year History of Success
Reflecting on ICBA Bancard’s 35-Year History of Success In celebration of ICBA Bancard’s 35th anniversary, I sat down with our Chairman Greg Deckard, president, CEO and chairman of State Bank...
Positioning ICBA Bancard for the Future: What’s Your Why?
Positioning ICBA Bancard for the Future: What’s Your Why? Back in 1985, the first Macintosh computer debuted, and by today’s standards, it was a boxy, clunky, slow unit, yet Consumer Reports gave...
The Big Trouble with Big Tech
The Big Trouble with Big Tech Last month Google unveiled its new Google Pay app—complete with a DDA-like account attached. This latest effort by Google is part of a trend of non-bank tech companies...
Why Fraud Alerts Matter—and How to Get Customers to Respond Accurately
Why Fraud Alerts Matter—and How to Get Customers to Respond Accurately One of the challenges of managing card fraud is that so much of our response depends on the cardholder. We can put advanced...
Lies Can’t Disguise Fraud: Community Banks Face Rising First-Party Fraud Losses
Lies Can’t Disguise Fraud: Community Banks Face Rising First-Party Fraud Losses Community banks are reporting fraud losses, becoming the largest source of portfolio losses, according to recent data...
Translating industry complexity into competitive advantages for community banks: Introducing Chrissy Ahern
Translating industry complexity into competitive advantages for community banks: Introducing Chrissy Ahern Get to know the staff members that support your bank and its payments business. We’re here...
Fighting holiday fraud through customer awareness
Fighting holiday fraud through customer awareness As the holidays approach, Citizens Bank is gearing up for a boost in holiday spending and fraud-related activity. As the holidays approach,...
Strategies for Maximizing Debit Card Use
Strategies for Maximizing Debit Card Use We’ve come a long way since ATM cards launched at our bank in 1982: Now, debit cards are the payment of choice We’ve come a long way since ATM cards...
Navigating a New Form of Authorization Fraud
Navigating a New Form of Authorization Fraud Move over traditional card fraud, there’s a new kind of attack in town: nuanced authorization fraud. Move over traditional card fraud, there’s a new...
Debit as a Relationship Asset: Regulatory Developments Community Banks Should Watch
Debit as a Relationship Asset: Regulatory Developments Community Banks Should Watch With more than 100.7 billion transactions processed in 2023 alone—up from 37 billion in 2009—debit represents...