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Chairman's Column: Asking the Right Questions
As we come to the end of the first quarter of 2022, we’re still in the throes of finding our “new normal,” which is shaping everything from our branch strategy to product innovation. For many,...
Multi-Factor Authentication – Widely Adopted, Effective Protection
Multi-Factor Authentication – Widely Adopted, Effective Protection Static passwords alone are no longer a viable tool for identifying customers. With payments fraud rising year after year, and...
Understanding Velocity BIN Attacks and How to Address Them
Understanding Velocity BIN Attacks and How to Address Them It’s Friday night and you are enjoying your well-deserved, stress-free night when your work phone rings. It’s your call center manager...
Telltale signs to avoid becoming a victim of a social engineering attack
Telltale signs to avoid becoming a victim of a social engineering attack The financial services industry is constantly under siege against would-be fraudsters seeking to exploit...
Using Loyalty Programs to Grow Your Portfolio
Using Loyalty Programs to Grow Your Portfolio Loyalty programs are a tremendous tool for community banks to build trust with consumers and deliver an enhanced shopping experience. These cardholder...
Grow and Protect
Grow and Protect I’m a glass-half-full banker. So, while we can look at 2021 as a year of challenges, we should also take a moment to recognize the opportunities that have emerged in their wake....
Growing your credit portfolio starts with knowing the numbers
Growing your credit portfolio starts with knowing the numbers You’ve probably heard the saying, “the numbers don’t lie” and in the financial world, it is more than a cliché it’s usually a fact....
Webinars feature RTP, FedNow updates
Webinars feature RTP, FedNow updates ICBA and ICBA Bancard next week are kicking off a complimentary webinar series on how community banks can plan for their instant payments journey. ICBA and ICBA...
Cybersecurity Safety
Cybersecurity Safety What exactly is cybersecurity? Cybersecurity, also known as information technology security, is the practice of protecting electronic systems, data, applications, and networks...
Migrating to 8-Digit BINs
Migrating to 8-Digit BINs As the timeline for 8-digit bank identification number (BIN) migration approaches, it is important to stay up to date on developments and next steps in preparation for the...
Payments Trends for 2022 Planning and Beyond
Payments Trends for 2022 Planning and Beyond We are in the midst of a transformative time in payments; COVID-19 has fueled an accelerated shift to digital channels, and meanwhile, new payment rails...
Embracing the new normal
Embracing the new normal Whenever I hear the phrase, “the new normal” I’m reminded of the seismic shift in interactions with customers over the course of the pandemic. This is even more apparent...
A Look Ahead: Payments in 2022
A Look Ahead: Payments in 2022 It may be hard to believe but we’re rapidly approaching the end of 2021. Given some of the significant trends and developments this year, 2022 is likely to be a...
Making customer interactions personal for a digitized world
Making customer interactions personal for a digitized world As in-branch visits decrease and the number of digital transactions increase, it will be more important than ever to ensure customer...
A Note from the Chairman
A Note from the Chairman This past year has been an intensely trying time, but if we look beyond the COVID-19 storm, we come face to face with a silver lining of opportunity. Community banks have...
Do you have the right card products to meet the pent-up card spend?
Do you have the right card products to meet the pent-up card spend? Strong consumer and business card programs are well positioned to meet bank, consumer, and business challenges fueled by excess...
Faster Payments – Meeting Market Demand
Faster Payments – Meeting Market Demand The year 2020 drove many community banks to experiment and embark on faster payments. Concerns of payment disruption combined with the pressure to remain...
Protecting Against Digital Payments Fraud
Protecting Against Digital Payments Fraud The pandemic has certainly played a role in escalating fraud on a global scale and throughout many payment pathways. The sudden cross-sectioning of these...
Take your card portfolio to the next level with affluent cards
Take your card portfolio to the next level with affluent cards As community banks review their card offerings and examine ways to attract more cardholders, one segment meriting a closer look are...
Supporting Economic Recovery with Credit Card Rewards Programs
Supporting Economic Recovery with Credit Card Rewards Programs To everything there is a season, or so the market shows via today’s rebounding economic environment. Anxieties around the pandemic...