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How to Avoid the Repercussions of “Friendly Fraud”
Friendly fraud is on the rise, now accounting for up to 75% of all chargebacks. From kids using their parents’ cards to purchase items to flat-out falsification, friendly fraud occurs when a...
Why Small Business See a (Use) Case for Instant Payments
According to the Federal Reserve, nine in 10 businesses (or 29.25 million) expect to be able to send and receive instant payments by 2023. Fortunately, in many cases, community-based financial...
Unpacking the Path to Today’s Instant Payments
When it comes to digital payments, we’ve come a long way. Global mobile payment transactions are valued at over $2 trillion, and more than three-quarters of consumers cite their preference for...
Developing A Payments Strategy Part I
Developing A Payments Strategy Part I Tina Giorgio: In the six months that I’ve been president and CEO of ICBA Bancard, a recurring question I keep hearing from community bankers is, “How do I...
Faster Payments — How Fast is Fast?
Faster Payments — How Fast is Fast? Tina Giorgio: Faster payments is a drum you’ll frequently hear me beat and I have made it something of a personal mission, to ensure that the voices and concerns...
Protecting Consumers After the Equifax Data Breach
Protecting Consumers After the Equifax Data Breach Tina Giorgio: While we wait for the details on the Equifax breach, we have found the community banks are taking the lead in protecting customer...
Are You A Goal Digger? Six Professional Development Ideas for Payments Leaders
Are You A Goal Digger? Six Professional Development Ideas for Payments Leaders Tina Giorgio: When I gaze back on my career, I see peaks and the valleys; the times where I knew where I was headed...
2018: The Year of the Community Bank
2018: The Year of the Community Bank Tina Giorgio: There’s something about the start of a new year that breeds optimism and fresh perspective. Challenges give way to opportunities, and obstacles...
Increasing Cybersecurity: 3 Steps to Mitigate the Hacker’s Heist
Increasing Cybersecurity: 3 Steps to Mitigate the Hacker’s Heist Tina Giorgio: With threats continuing to emerge, I sat down with ICBA’s cyber expert, Jeremy Dalpiaz, assistant vice president of...
Mythbusting Digital Misconceptions
Mythbusting Digital Misconceptions Tina Giorgio: According to a new Price Waterhouse Cooper digital payments study, 46 percent of bank customers interact with their banks EXCLUSIVELY through...
What Does the Faster Payments Revolution Mean for Community Banks?
What Does the Faster Payments Revolution Mean for Community Banks? Tina Giorgio: My goal is not only to ensure that community banks stay relevant when it comes to real-time payments but ensure that...
Plan for Financial Technology Success
Plan for Financial Technology Success Tina Giorgio: The opportunities presented by financial technology are ripe for the picking but sorting through them all to find the solution that delivers the...
3-2-1 We Have Contactless!
3-2-1 We Have Contactless! Tina Giorgio: Contactless transactions include everything from flashing your watch at the point-of-sale to paying for your groceries, via your refrigerator. As “smart”...
Three Reasons You’re Not Achieving Your Leadership Goals
Three Reasons You’re Not Achieving Your Leadership Goals Tina Giorgio: Vince Lombardi had it right when he stated that, “Leaders aren’t born, they are made.” Leadership is a process. And, like any...
Real Talk About Real-time Payments
Real Talk About Real-time Payments Tina Giorgio: There are many factors involved in creating a successful real-time payment system and one of those factors is education. This month I have invited...
ThinkTECH Accelerator Finalists Demonstrate Their “Whys”
ThinkTECH Accelerator Finalists Demonstrate Their “Whys” Tina Giorgio: Whether I’m working with banking professionals or with entrepreneurs in the fintech space, I have one key piece of advice: I...
COVID-19: Considerations for Card Issuers
COVID-19: Considerations for Card Issuers Community banks are the stars of the financial services industry, and during times of crisis community bankers burn brightly to provide a guiding light to...
Seeing the Story Behind the Numbers: Introducing Eric Kirchner
Eric Kirchner joined the team in January 2025 as senior vice president, strategic finance. In this role, he contributes to the financial modeling and forecasting for all aspects of the ICBA...
Combating Fraud: One Attack at a Time
The numbers don’t lie: fraud losses are on the rise, with 61% of financial organizations reporting direct losses of over $500,000 in a 12-month period. In addition, 52% of mid-market organizations...
ICBA Payments is Bringing Push-to-Card Payments to Community Banks
ICBA Payments is committed to helping community banks keep pace with innovation in the payments space. When FedNow launched, ICBA Payments partnered with market leader, Pidgin, to ensure that banks...