"My favorite part of attending ICBA Institutes is connecting with peers from other institutions. I look forward to future events knowing familiar faces will be there, and while the training is always excellent, it’s the networking that keeps me coming back."

-McKenzie Humpal, VP Compliance Officer at First Citizens Bank in Iowa

"Through ICBA, I earned the CCBIA, CBAP, and CCBCO designations, each enhancing my role at different stages of my career. Each designation provided valuable resources and insights that improved my expertise in these areas."

-Michael Hoehn, Assistant Compliance Officer and CRA Officer at First Metro Bank in Muscle Shoals, Alabama.

"The Fraud Seminar was excellent and very informative. I got a lot of resources that will help in our FI. Great tools."

-Donna Franklin, AmeriState Bank, Atoka, Ohio

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Bank Policies & Procedures: Unfair Deceptive or Abusive Acts and Practices (PLC-116)

Establishes procedures for receiving and handling consumer complaints. States the bank's intent to prevent unfair, deceptive or abusive acts or practices in connection with any transaction for a consumer financial product or service. Sets guidelines to properly handle consumer credit contracts, late charge accounting practices, and cosigner practices. Policy template includes Review Procedures and Consumer Complaint Procedures.

Audience	Price
ICBA Member	$ 382.50
Non-Member	$ 425.00

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"My favorite part of attending ICBA Institutes is connecting with peers from other institutions. I look forward to future events knowing familiar faces will be there, and while the training is always excellent, it’s the networking that keeps me coming back."

"Through ICBA, I earned the CCBIA, CBAP, and CCBCO designations, each enhancing my role at different stages of my career. Each designation provided valuable resources and insights that improved my expertise in these areas."

"The Fraud Seminar was excellent and very informative. I got a lot of resources that will help in our FI. Great tools."

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Bank Policies & Procedures: Unfair Deceptive or Abusive Acts and Practices (PLC-116)

ICBA Member

Non-Member

"My favorite part of attending ICBA Institutes is connecting with peers from other institutions. I look forward to future events knowing familiar faces will be there, and while the training is always excellent, it’s the networking that keeps me coming back."

"Through ICBA, I earned the CCBIA, CBAP, and CCBCO designations, each enhancing my role at different stages of my career. Each designation provided valuable resources and insights that improved my expertise in these areas."

"The Fraud Seminar was excellent and very informative. I got a lot of resources that will help in our FI. Great tools."

Unlimited Webinar Pass

One price for the whole bank

Have Questions?

Bank Policies & Procedures: Unfair Deceptive or Abusive Acts and Practices (PLC-116)

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ICBA Member

Non-Member