Sept. 12-13, 2022 • Fort Worth, Texas

Past Schedule of Events for the LEAD FWD Summit

11:00 a.m. – 11:15 a.m.


11:15 a.m. – 12:45 p.m.

Disney Institute General Session

We are excited to announce that ICBA’s LEAD FWD Summit will be learning from Disney Institute. Join us and experience time-tested business methods on leadership, employee engagement and quality service that work together to create a culture of excellence.

For 30+ years, Disney Institute has helped organizations in a variety of industries apply these insights to enhance their own customer experiences, both internally and externally. This is your opportunity to learn from Disney Institute and the business insights behind Disney’s success. You’ll leave inspired and ready to unlock the magic inside your organization.

Each Disney Institute facilitator has been immersed in the Disney culture first-hand, drawing upon their personal expertise having performed a variety of roles and leadership positions within The Walt Disney Company.

In addition to their personal experience, facilitators have also attained diverse knowledge through their work with an array of Disney Institute clients across many different industries. Our Disney Institute facilitator will excite and inspire you to take what you learn and apply it back to your own bank.

12:50 p.m. – 1:20 p.m.

Education Sessions

Credit Risk During a Transitioning Pandemic Period

Institutions have encountered many headwinds over the past year, and are looking to learn from the past to position their lending portfolios for the future. Examine some of the lessons learned and receive guidance for navigating the credit risk road ahead.

By the end of this session you should be able to:

  • Explore enhanced monitoring techniques for credit risk mitigation.
  • Identify strategies for addressing credit risk challenges from the pandemic and on the horizon.
Erica Crain, Engagement Director,  CliftonLarsonAllen, LLP
James Gasch, Director, CliftonLarsonAllen, LLP
Connecting the Dots: Identifying and Mitigating Synthetic Identity Fraud

Which customer is real and which is synthetic? Synthetic identity fraud is a growing problem, with the industry struggling to even identify, let alone mitigate, this type of fraud. A lack of general awareness, differing definitions and inconsistent reporting methods contribute to this challenge.

Over the past two years, the Federal Reserve has focused on increasing industry awareness of this issue and leading collaborative efforts to improve detection and mitigation, including a recent effort to develop a clear and common definition for synthetic identity fraud. Learn more about this complex type of fraud and potential mitigation strategies.

Staci Shatsoff, Assistant Vice President, Secure Payments, Federal Reserve
Advantages of Small Business vs. Commercial Card Programs

Learn more about the similarities and differences that make up Small Business and Commercial card programs. Learn why you need both for a successful partnership with business clients and why your business and commercial card programs act as an essential part of your payments offerings.

Ellen Winterod, Senior Product Manager, FIS
1:25 p.m. -1:40 p.m.

Special Guest

FLOURISH: A Conversation with ICBA's President & CEO
Rebeca Romero Rainey, President & CEO, Independent Community Bankers of America
1:40 p.m.– 2:10 p.m.


2:10 p.m.– 2:50 p.m.

Banker Panel

The Power of Experience: Lessons Learned from Your Fellow Community Bankers

It goes without saying that the pandemic created a remarkable environment for community bank leaders to navigate. From new safety protocols to reimagined customer service, community bankers faced it all and thrived.

In this session, participants will hear how community bankers from across the country shifted thinking and found opportunities amidst the chaos of the past 12+ months. Rather than shying away from making progress, these panelists demonstrated how to lead forward.

Panelists representing community banks of different sizes will share their insights and lessons learned plus share advice on driving future growth at your bank.

Panelist: Frankie Cole, Regional President, ANB Bank
Panelist: David Mason, Bismarck President, First International Bank & Trust
Moderator: Jason Jones, President, Community Financial Services Bank
2:50 p.m. – 3:30 p.m.

Leadership Development Experience

Disney Institute facilitators will be rejoining us to share powerful lessons that you can implement immediately to create a culture of excellence and reach your professional goals!

3:30 p.m.– 4:00 p.m.


4:00 p.m.– 4:25 p.m.

Insights with Industry Experts

Leveraging Core Data to Make Informed Decisions

There is a plethora of data available at community banks' finger tips, but very few leverage the data to its fullest extent. Walk through some Microsoft tools you probably don't know about and see eye-opening examples of how you can fully harness the power of your data.

David Heneke, Principal, CliftonLarsonAllen, LLP


Getting Real with Real-time Payments

Real-time payments (RTP) are payments that are initiated and settled nearly instantaneously on a 24/7 basis. Experts estimate that RTP will grow more than 600% between 2020-2025. Get ready to learn everything you need to know about RTP with a focus on key trends that are emerging in this space.

Matt Friend, Vice President, Real-time Payments, North America, Visa


Cyber Threats, Claims, Trends

In this session we will discuss cyber threats against financial institutions and ways your bank can mitigate these threats. We'll cover ransomware, multifactor authentication, the idea of "zero trust" and other cyber resiliencies. 

Ken Morrison, Cyber Risk Control Director, Travelers
Helping Banks Navigate the Digital Landscape

Discuss insights and observations of the digital identity market and learn how Onfido can help community banks react to digital interactions and customer identity in today’s environment.

Geoffrey Qintiere, Director of Strategic Alliances & Partnerships, Onfido
4:30 p.m. – 4:50 p.m.


Straight from the Insider: What You Need to Know from Washington
Karen Thomas, Senior Executive Vice President, Government Relations & Public Policy, Independent Community Bankers of America
4:50 p.m. – 5:00 p.m.

Closing/Prize Drawings

5:00 p.m. – 5:45 p.m.

Networking Social

Grab your favorite beverage and join us during this time to see each other on screen, chat with about the day, have a little fun, and win some fabulous prizes. 
11:00 a.m. – 11:45 a.m.

General Session

Money Saving, Money Making Marketing Ideas

Experience has shown that community banks have no shortage of great ideas. Marketing success is only limited by how effectively we implement the best ideas.  Challenge your bank to think strategically about reaching targeted audiences with specific communications.

Set goals and only invest the resources necessary to achieve your goals. Become intentional about what your bank does and why you are doing it. Standing out in a crowded marketplace is essential for every community bank leader and requires strategic and creative thinking.

Tom Hershberger, CEO, Cross Financial
Kyle Hershberger, President, Cross Financial
11:45 a.m.– 12:30 p.m.

Leadership Development Experience

Team Pursuit: Outback Team Building Challenge
12:35 p.m.– 1:10 p.m.

General Session

The Ninja Warrior Mindset

As an industry, you are being asked to perform at higher levels and at a faster pace than ever before. There is a constant need to change, adapt, pivot, and to do it faster than your competition. That is why right now, it is imperative that we understand three relationships.

Our relationships with fear, failure, and focus. Performance and growth hang on these three relationships. As leaders, during this pandemic, you have probably been very intimate with these areas. You have been pushed and stretched and asked to grow and perform at higher levels than ever before.

These relationships are real, and they have never been more relevant. This is unlike any other presentation you or your teams have experienced before. Ty explores these relationships with two nationally ranked Ninja Warriors, his sons Tanner and Drew. 

Ty Bennett, Founder, Leadership, Inc.
1:10 p.m. – 1:25 p.m.

Special Guest

From the Top: A Conversation with ICBA's Chairman
Bob Fisher, President & CEO, Tioga State Bank
1:25 p.m. – 1:55 p.m.


1:55 p.m. – 2:20 p.m.


Survival to Transformation—Advancing Forward with the Top 5 Industry Game Changers

The landscape has changed forever and your bank’s approach to engaging new and existing customers has to change as well. That means adapting, evolving, and innovating.

In this action-packed 20-minute session, we’ll cover the hottest expected—and some unexpected—game changing trends, how and why capitalizing on these trends will positively impact your bank, plus tips to stay nimble as your community bank navigates through them.

Sarah Bacehowski, President, Mills Marketing
2:20 p.m. – 2:45 p.m.

Insights with Industry Experts

The Big Three

What better time to make bold predictions and take innovative actions for 2022 than when turning the corner of a global pandemic?! We’ll tackle and offer takeaways on the most common areas affected by covid, technology and industry change—including fee income strategies, the power of a strong brand, and culture development. 

Sarah Bacehowski, President, Mills Marketing
Derek Baker, Vice President, Sales & Innovation, Mills Marketing


Being a Leader in Uncertain Times

Review the current economic conditions of banks' balance sheets and the steps banks can take to lead through uncertain times: safety and simplicity; grow core deposits; enhance the bank's brand; and diversity wholesale funding. 

Chuck McBrayer, Managing Director, Intrafi Network
Business Lending Gets a Facelift

The demand for business loans and financing is immense. Business owners looking for funding expect the same experience they get when they apply for a personal loan. In this session, discover the 2025 digital transformation outlook, what it means for community banks and see how a business owner can apply for a loan online through your own website.

Karen Jenkins, Senior Product Manager, Finastra


Why You Can Bank on Banking

Discuss how banks should use the customer experience as the starting point to determine payments products and services. We will focus on driving value, the customer experience, and technology investments.

Kris Carrera, Business Line Executive/General Manager, FIS 

2:45 p.m. – 3:15 p.m.

Education Sessions 

A Current Look at the Future of Community Banking

Community banking is a dynamic business that is undergoing rapid evolution. The future of community banking will present new opportunities for those community banks that are willing to evolve and take advantage of them.

In this fast-paced and energetic presentation, industry expert Greyson Tuck will share his views of the future of community banking and highlight what he sees as key strategies for community banks to follow in order to remain the financial services providers of choice into the future.

By the end of this session you should be able to:

  • Analyze current technological and banking trends and their effect on future community bank operations.
  • Highlight key differences between the current and future community banking environment.
  • Identify specific strategies community banks should consider today to ensure relevance in the future.
Greyson Tuck, Attorney and Consultant, Gerrish Smith Tuck, PC
The Instant Payment Outlook 

What’s happening with instant payments today? What does the future hold? Don't miss this overview of the current landscape of faster payments, including updates on the launch of FedNow, and tips to improve your bank’s payment strategy!

By the end of this session you should be able to: 

  • Explain current trends with faster payments and critical details about the launch of FedNow.
  • Understand important steps to prepare for instant payments, such as staff education and operational changes. 
  • Understand how faster payments can address customer needs and enhance bank payment strategies.
Brian Laverdure, Vice President of Payments & Technology Policy, Independent Community Bankers of America
How to Create a Culture of Innovation

The volume and velocity of new technologies coming our way is equal parts exhilarating and daunting. Add to this equation the rapidly evolving consumer behaviors and expectations and it becomes abundantly imperative for businesses of all stripes and sizes to create a culture of evergreen innovation.

Join us for this engaging discussion on the why plus how of building an innovation practice that is no-go on buzzword bingo and shiny object syndrome but all-in on solving gnarly problems, shipping meaningful value and future proofing your business. 

By the end of this session, you should be able to:

  • Understand why it’s important to have an innovative strategic plan within the bank
  • Drive practical application to your bank’s innovative goals
  • Be your bank’s innovation leader.
Sunayna Tuteja, Chief Innovation Officer at Federal Reserve System, Federal Reserve
3:15 p.m. – 3:45 p.m.


3:45 p.m. – 4:45 p.m.

General Session

Pitching Perfected

Convert conversations into currency. Get the tools and tenacity to pitch with power, sell with storytelling, and develop a masterful mindset for communication. It’s time for you to learn how to #SlayAllCompetition

Precious L. Williams, Killer Pitch Master, Perfect Pitches by Precious
4:45 p.m. – 5:00 p.m.

Closing/Prize Drawing

Available Sept. 21-30

Brain Booster

So You Received a Fraud Claim, What’s Next?

It’s a normal day until someone walks into your office and makes a claim of fraud or other wrongdoing involving your community bank. How you respond next will have a profound impact on you and your community bank. This Brain Booster session walks through the basic steps a community bank should take to appropriately respond to and investigate any such claims.

By the end of this session you should be able to:

  • Identify and recognize fraud.
  • Know how to respond to and investigate fraud.
  • Mitigate losses stemming from fraud.
Cliston V. “DOC” Bodine, III, Managing Director, Gerrish Smith Tuck, PC
Available Sept. 21-30

Brain Booster

Discover the New Monetary Frontier of Central Bank Digital Currencies

Central bank digital currencies (CBDC) are taking center stage around the globe, while the Federal Reserve cautiously weighs whether to build a future state digital currency. This Brain Booster session explores the CBDC landscape, the motivations, architecture considerations, and other design details. Learn how the future of money might unfold and what it could mean for community banks.

By the end of this session you should be able to:

  • Know what CBDC is.
  • Know why it's time to pay attention.
  • And, be able to identify the opportunities and risks for community banks.
Nasreen Quibria, Vice President, Emerging Payments & Technology Policy, Independent Community Bankers of America
Available Sept. 21-30

Brain Booster

The Financial Frontier: Bitcoin and Banking

Learn about Bitcoin, why Bitcoin now, and how financial institutions in America and around the world are building new products and services that incorporate Bitcoin. Hear how banks can work with companies like NYDIG and others to power these types of offerings.

By the end of this session you should be able to:

  • Know the difference between Bitcoin, the asset, and Bitcoin, the network.
  • Understand how banks can offer Bitcoin products and services from a regulatory perspective.
Patrick Sells, Head of Bank Solutions, NYDIG
Available Sept. 21-30

Brain Booster

Fair Lending and Fair Access Under the Biden Administration

Discuss the renewed focus on fair lending and concepts of racial equity under the Biden administration, including a revival of the disparate impact theory. Examine the Administration’s focus on broad concepts of fair access in banking and what this means for banks across all products and services as they prepare for examinations.

By the end of this session you should be able to:

  • Describe the basic concepts of racial equity.
  • Understand the disparate impact theory.
  • Ensure your bank is prepared for fair lending scrutiny by examiners.
Abby Lyle, Partner, Hunton Andrews Kurth LLP
Available Sept. 21-30

Brain Booster

Redefining Financial Service Distribution with Banking as a Service

By the end of this session you will understand what BaaS (Banking as a Service) is; know about the market forces creating a demand for BaaS; be able to identify current use cases of BaaS; learn how your bank can capitalize on the demand for BaaS; hear a case study of a community bank using BaaS; and be able to identify ICBA resources to assist your bank take the appropriate next steps.

Charles Potts, SVP, Chief Innovation Officer, Independent Community Bankers of America
Available Sept. 21-30

Brain Booster


In the past, the Federal Reserve Board, FDIC, and OCC have issued their own guidance for their respective supervised banking organizations, including the Board’s 2013 guidance, the FDIC’s 2008 guidance, the OCC’s 2013 guidance and, most recently, a list of 2020 FAQs. On July 13, 2021, the three federal banking regulatory agencies issued a press release calling for comments on the newly proposed third-party risk management guidance—Proposed Interagency Guidance on Third-Party Relationships: Risk Management. The new guidance would drive consistency between the agencies, eliminating all previous agency guidelines, and replacing them with a new version.

Learn more about how the proposed guidance could impact your third-party risk management program and processes, specifically:
• The objectives of the interagency guidance
• A quick overview of the guidance
• Impressions and takeaways

Hilary Jewhurst, Third Party Risk Evangelist & Advocate, Venminder