At ICBA Securities, we provide community bankers the tools to grow their investments.

Offered quarterly in half-day sessions, each of the ICBA Bank Director Forums will cover a unique topic, such as cybersecurity, enterprise risk management, corporate governance and more. No two sessions will be the same. 

Your CRA performance context is your opportunity to tell your institution’s story. In this session, you’ll learn how to develop a compelling, well-supported performance context that highlights your market conditions, community needs, and strategic approach. We’ll cover what regulators look for, how to gather and organize data, and techniques for presenting your narrative in a way that strengthens your CRA exam results.

The digital banking landscape is defined by the agreements that govern every transaction. This session breaks down key components of common banking service agreements. By attending, you’ll demystify the fine print of modern banking contracts with a clear look at the rights, responsibilities, and risks facing both financial institutions and accountholders. Get an in-depth look at the specific terms and conditions for a variety of digital services, including:

• Wire Transfer Agreements: What are the security protocols, liability clauses, and processing rules for domestic and international wires?
• Mobile Deposit Agreements: We'll explore the terms around check endorsements, funds availability, and the liability for returned or fraudulent items.
• Electronic Banking & External Transfer Agreements: Understand the rules that govern ACH transfers, daily and monthly transaction limits, and the crucial details of linking external accounts.
• P2P (Person-to-Person) Agreements: Dive into the unique liability models for P2P services, covering what happens in cases of fraud, scams, or sender errors.

This session is designed for compliance officers, product managers, and anyone who needs to understand the contractual foundation of their digital banking offerings. You will leave with a more comprehensive understanding of these critical agreements, enabling you to better manage risk, ensure regulatory compliance, and provide clearer guidance to your accountholders.

Learning Objectives:

• Learn the key components of common banking service agreements.
• Understand the rights, responsibilities, and risks for your bank and accountholders.
• Manage risk, stay compliant, and guide accountholders with clarity.

Duration: 90 minutes

Presented live and recorded on 12/02/26.