Fraud Loss Protection Plan

As a participant in ICBA Bancard’s unique Fraud Loss Protection Plan, you can limit your exposure for losses arising from the fraudulent use of credit or debit cards. For more than two decades, ICBA Bancard has offered this proven fraud tool as an exclusive client benefit to use in the fight against:

Lost cards
Stolen cards
Cards not received in the mail (NRI)
Counterfeit (including skimmed counterfeit cards)
Account takeover card loss (including identity theft, phishing, pharming, and vishing)
e-Commerce Fraud

ICBA Bancard's Fraud Loss Protection Plan coverage does not extend to:

Fraudulent applications
Loan losses
Bankruptcies
Family/friendly fraud
Non-EMV Card Fraud

For FLPP Clients

ICBA Bancard Fraud Claims Reporting System: ICBA Bancard converted our fraud claims tool to a new system that allows FLPP participants to quickly and accurately upload your fraud claims, review the status of any pending claims, and view and print all related fraud claim information in one convenient location.

Want to learn more? Contact our Risk team at 800.242.4770 or fill out the request form below.

Risk Services Information Request Form

Bank Information:

*Bank Name

*City

*State

*Contact Person

*Contact Phone Number

*Email

Risk Services Information:

Is your question related to ICBA Bancard’s Fraud Loss Protection Plan (FLPP)?

Yes
No

If Yes, which card product are you inquiring about:

Debit
Credit

If yes, and you are a current FLPP participant, which processor does your question relate to?

Please enter your question or comment here:

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Card-Not-Present Authentication Solution

CardinalCommerce for ICBA Bancard

ICBA Bancard, in partnership with CardinalCommerce, offers a card-not-present (eCommerce) authentication solution free of charge to community banks (minus network pass-through fees) that participate in the Fraud Loss Protection Plan (FLPP). This consumer authentication platform, CardinalCommerce VCAS, reduces fraud and false declines, while limiting friction for a better cardholder experience. For FLPP clients, this additional layer of protection is a mandatory requirement of participation and ongoing coverage in the Fraud Loss Protection Plan.

Enrolling your BINs

FLPP clients that operate their credit and debit card programs under ICBA Bancard’s shared-BIN(s) environment will be automatically enrolled in the CardinalCommerce Visa Consumer Authentication Service (VCAS) .

FLPP clients that own their credit and/or debit card BIN(s) must grant permission via the card networks for ICBA Bancard to board your BIN(s) for authentication coverage. To request copies of the Onboarding Package and other required forms to complete this process, please email [email protected] or call 800.242.4770 and ask for the Risk Department.

To learn more about how to protect your bank against fraud losses, visit Bancard’s curated Risk Management Resources page.