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  • Digital-First: Meeting Customers Where They Are

    Feb 25, 2020
    When it comes to financial services, almost 63 percent of the U.S. population uses digital banking. So, as a community bank, if you are not employing—or at least considering—a digital-first strategy for your customers, you should be.
  • Capitalizing on Change in 2020

    Jan 14, 2020
    In banking, one thing is for certain – and that is change. With the advent of new technologies and solutions, education will be the indispensable complement to ensure community banks can take advantage of the opportunity these changes afford.
  • Strategies to Help Fight Back Against Card Fraud

    Dec 11, 2019
    First-party fraud and synthetic identity fraud is an area of growing concern, exacerbated by difficulties of identifying these attacks, but there are ways the industry is fighting back.
  • FDIC issues guide on fintech-bank connections

    The FDIC's technology lab, FDiTech, released a guide to help financial technology companies and others partner with banks. "Conducting Business with Banks: A Guide for Third Parties" is designed to help third parties understand the environment in which banks operate and navigate the requirements unique to banking.
  • Your ACE in the Hole: Optimize Your Credit Card Program Today

    A banker asked me recently how to increase the profits of his bank’s credit card program. This Midwest bank had been issuing cards for more than a decade, but recent growth had been stagnant, and the banker was looking for strategies to improve the portfolio.
  • Leverage the Power of AI to Predict Delinquencies

    Artificial intelligence is a hot topic across all lines of business in all industries, and banking is no exception. How an institution views AI’s place in its organization varies from one bank to the next.