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Americans with Disabilities Act for Banks (Individual)
Online Course
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CPE Credits: 1.00
The ADA applies to almost all employers. It covers employers with 15 or more employees, labor organizations, employment agencies, and joint labor-management committees. It also applies to state governments. As a result, most banks will find themselves subject to the ADA. Additionally, the ADA includes specific requirements for the construction of ATMs and the areas where ATMs are located. The first part of this course will discuss how the ADA impacts hiring and employment. We will then discuss how banks can improve accessible customer service standards and comply with the ADA requirements for ATM construction. Revised June 2023. Course Length: Approximately 60 minutes
Learning Objectives
After completing this course, you will be able to:
State the purpose of the ADA.
Define commonly used terms in the ADA.
Explain the general principles of the ADA, including coverage.
Ensure your bank’s customer service meets the needs of customers with disabilities.
Ensure the bank’s ATMs and website are ADA compliant.
Course Outline
Overview
Defining a “Qualified Person”
Job Qualification Standards
The Impact of the ADA After Hiring
Accessible Customer Service
The ADA and ATMs
The ADA and the Bank’s Website
This course is worth 1 CPE credit. – Course ID# P2849EN
