"My favorite part of attending ICBA Institutes is connecting with peers from other institutions. I look forward to future events knowing familiar faces will be there, and while the training is always excellent, it’s the networking that keeps me coming back."
-McKenzie Humpal, VP Compliance Officer at First Citizens Bank in Iowa
"Through ICBA, I earned the CCBIA, CBAP, and CCBCO designations, each enhancing my role at different stages of my career. Each designation provided valuable resources and insights that improved my expertise in these areas."
-Michael Hoehn, Assistant Compliance Officer and CRA Officer at First Metro Bank in Muscle Shoals, Alabama.
"The Fraud Seminar was excellent and very informative. I got a lot of resources that will help in our FI. Great tools."
-Donna Franklin, AmeriState Bank, Atoka, Ohio
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Unfair, deceptive, or abusive acts and practices (UDAAP) can cause
significant financial injury to consumers, erode consumer confidence,
and undermine the financial marketplace. Federal Regulations make it
illegal for any provider of consumer financial products or services to
engage in unfair, deceptive or abusive acts or practices.
This course introduces UDAAP and how to create policies and
procedures and products and services that will not violate the federal
regulations.
Learning Objectives:
Define UDAAP
Explain what an unfair, deceptive, or abusive act or practice is
Identify acts and practices that prompt CFPB to take UDAAP
enforcement action
