Fannie Mae Announces Simplifying Servicing for Customers
Fannie Mae is Simplifying Servicing™. Customers highlighted concerns with the complex servicing environment. Fannie Mae listened. Simplifying Servicing opportunities for a better customer experience, include
- SMDU™ is now easily available to all servicers! A new user interface (SMDU UI) allows the industry-leading SMDU workout decisioning tool to be used by all servicers at no cost to deliver certainty, speed, and savings in loss mitigation.
- The just-launched investor reporting enhancements eliminate monthly work for services and bring efficiency to customers' servicing activities.
- Relief from post-foreclosure expenses. For all new REO properties. Fannie Mae will assume responsibility for HOA negotiations and payments as of April 1, 2017 and tax payments as of July 1, 2017.
- Flex Modification gives customers an easier, flexible way of helping more borrowers in all stages of delinquency qualify for loan modifications.
Learn more about other ways Fannie Mae is Simplifying Servicing for customers.