November 2021 - Online Training Newsletter

Introduction

We at Community Banker University want to send a special note of thanks to all our community bank customers that have renewed their subscriptions to our Online Training Plans and Certificate Programs in 2021. We also want to thank those new to our online training in 2021.

We hope your teams benefit from the variety of courses we have to offer and the expertise it provides to the employees within your organization. We look forward to continuing to provide top-notch courses in 2022 and beyond. If you have any questions, suggestions or needs, please reach out to us at any time.

What’s New

  • A new course titled “IT Security: Corporate Account Takeover” was added to the course catalog on November 3.

  • The course “Fair Debt Collection Practices Act” was updated on November 8 with fresh content as well as content related to the new rules effective Nov. 30, 2021.

Premium Plan Subscribers: You will need to add the new IT Security course to the catalog of your choice.

What’s Coming

  • We are launching two new regulatory exam courses soon. Titles are “Regulation Exam Types” and “Regulatory Exam Process”. Click on the “What’s New” tab within the Online Training Center every so often to see when the courses launch.

  • We will also be launching a new Red Flags Identity Theft course late this year or early 2022. If you plan to enroll your employees in a red flag identity theft course in 2022 and you do this at the end of the year or right away in the new year, consider holding off until the new course is available so you can decide if you would like to enroll them in the existing course or the new course. Here’s the course descriptions for your reference:

    • Existing Course: Red Flags Identity Theft Prevention Program (Note: This course title will change to Red Flags Identity Theft: The Program when the new course is launched).

      • Every financial institution must develop and implement a written identity theft prevention program according the Fair and Accurate Credit Transaction Act. The program must be designed to detect, prevent, and mitigate identity theft in connection with the opening of an account. This course discusses the information you need to implement and maintain a fully compliant program at your bank. This course is intended for all personnel of the bank including, frontline, lenders, operations, and compliance.

    • New Course: Red Flags Identity Theft: 26 Red Flags

      • The Fair and Accurate Credit Transaction Act (FACTA) amended the Fair Credit Reporting Act (FCRA) to include provisions designed to help combat identity theft. These rules are known as the “Red Flags Rules”. The Red Flags Rules lists specific categories of warning signs and provides 26 specific examples of red flags. This course will discuss each of the red flags provided in the rules and how the bank could and should respond. This course is intended for account opening staff (both deposit and loans) and operations departments.

  • We are also working on new Fair Lending course options for early 2022.

Did You Know?

Did you know that courses bookmark where you left off? If you cannot finish a course because you need to help a customer, go to a meeting, or something else, when you exit the course, it bookmarks saving your progress. When you re-launch the course, it will ask you if you want to start where you left off. Simply click “Yes” and it will take you to the location within the course where you last exited.

We’ve heard that bankers don’t have time to take a 30- or 60-minute course and want the training in shorter segments. We’ve also heard that some bankers would prefer to enroll in one course rather than three or four in the same area.

Over the next year we will be working on creating micro-learning courses for those that prefer to enroll in three or four shorter courses rather than one longer course. Continue to read this newsletter for catalog additions and updates.


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