2021 National Community Bank Service Awards


ICBA’s National Community Bank Service Awards is a moment to celebrate the community banks that have stepped up for their communities in significant ways.

As nimble problem-solvers, community banks have had to change course, adapt, and lean-in to their communities to solve for the challenges the COVID-19 pandemic has presented for customers, small businesses, and communities.

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In 2021, ICBA updates its award program to include three awards:

  • Exceptional Community Bank Service Award: awarded to a bank who developed the service program three or more years ago

  • Emerging Community Bank Service Program Award: awarded to a bank who developed the service program less than three years ago

  • National People’s Choice Award: voted on by community bankers and customers (video submission required)

Award submissions accepted
April 1 – May 7, 2021 (Submissions No Longer Accepted)

National People’s Choice Award voting
April 1 – May 31, 2021

The National People’s Choice Award

We are no longer accepting video submissions for the National People’s Choice Award. You can vote on National People’s Choice Award through May 31, 2021.

Vote on Videos

More Information

Community banks may complete a submission for Exceptional Community Bank Service Award and Emerging Service Program Award and another submission for the National People’s Choice Award. Community banks can choose to only apply through the online form or through the video submission as well.

Submissions for Exceptional Community Bank Service Award and Emerging Community Bank Service Program Award collect the following information through an online form: First Name and Last Name of Submitter, Bank Name, Bank Address, Phone, Email, Program Name, Time Since Service Program Was Developed, Employee Participation (% of employees who participated), Approximate Total Hours Donated by Bank, Average Hours Donated by Individual and a Description of the Bank Service Program.

Submissions for the National People’s Choice Award collect the following information through a separate video portal: Bank Name, City, State, First Name, Last Name, Project Name.

FAQs and Rules

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Previous Award Winners

2020’s National Community Bank Service Award winner? You.

ICBA’s National Community Bank Service Awards is a moment to celebrate the community banks that have stepped up for their communities in significant ways.

This year, all community banks have faced a huge challenge in the COVID-19 pandemic. So, instead of highlighting a few winners, this year we are honoring all community banks. Here, we share just some of the many inspiring stories ICBA members submitted.

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Service Winners Collage