Online Certificate Programs

Community Banker University’s collection of certificate programs is the ideal way to train those new to the industry, enhance professional skills, grain practical training, explore banking career growth, and affirm expertise.

All certificates are available for individual use. Purchasing an Individual Certificate Program grants access to the person who has logged into the ICBA website and made the purchase. Individual certificates cannot be transferred to another person.

You can train more than one person at your bank with the following unlimited bank-wide Certificate Programs:

  • Teller Specialist 
  • Principles of Banking
  • Universal Banker

Access to each certificate program is granted for 365 days from the date of purchase. Bank-wide certificate programs are available for renewal each year at a reduced cost.

Click on each Certificate Program tab to learn more.

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Auditing

Auditing Certificate Program

The Auditing Certificate Program equips individuals with the knowledge and tools needed to successfully conduct and perform the internal audit function in your bank. The certificate program consists of four critical learning areas. Each learning area includes a comprehensive exam. Upon successful completion of all four learning areas, the learner is awarded a certificate.

The Auditing Certificate is for individual learners only and is not available for bank-wise use. Purchasers of the individual certificate will have access to the program for 365 days from the date of purchase. Certificates cannot be transferred to another user.

$999 / ICBA Members

$2,499 / Non-Members

Purchase now

Course Listing

Area 1

Introduction to Community Bank Auditing

  • Auditing: The Basic
  • Introduction to Financial Statements
  • Presentation Skills
  • Basics of Budgeting
  • The Evolving Role of the Finance Function
  • Internal Auditing Working Papers
  • Sarbanes-Oxley Act Primer
  • Introduction to Risk Management
  • Business Writing: Reports and Proposals

Area 2

Operating and Compliance Auditing

  • Regulatory Accounting and Operational Auditing
  • Regulatory Examination Preparation
  • Report Organization and Presentation
  • Quality Management Refresher
  • Understanding Fraud for Internal Auditors
  • Consumer Lending Fraud
  • Business Writing: Preparation
  • Fraud Awareness and Detection
  • Introduction to Deposit Compliance
  • Introduction to Lending Compliance

Area 3

Introduction to Community Bank Auditing

  • Auditing Assets 
  • Communicating Proactively 
  • Appraisal Standards
  • Mortgage Fraud
  • Auditing Liabilities and Other Activities
  • Regulation Z: Overview
  • Regulation E: Electronic Funds Transfer Act
  • Business Writing: Being Effective
  • Deposits 101

Area 4

Bank Information Systems

  • Bank Information System Auditing
  • IT Security for Banks
  • IT Security Primer
  • Communicating Persuasively
  • Gramm-Leach-Bliley Primer on Privacy
  • Cloud Computing: An Introduction 
  • Crisis Management and Emergency Response Planning

CPE Credits: 50

Download the course catalog
Compliance

Compliance Certificate Program

The courses in the Community Banker Compliance Certificate Program are designed to give community bankers the knowledge and skills they need to become experts in regulatory compliance.

The certificate program consists of four critical learning areas. Each course has a test at the end and then a final comprehensive exam. Upon successful completion of all four learning areas, the learner is awarded a certificate of completion.

The Compliance Certificate is for individual learners only and is not available for bank-wise use. Purchasers of the individual certificate will have access to the program for 365 days from the date of purchase. Certificates cannot be transferred to another user.

$499 / ICBA Members

$1,499 / Non-Members

Purchase now

Course Listing

Area 1

Lending

  • Regulation B: The Equal Credit Opportunity Act
  • Home Mortgage Disclosure Act: In Depth
  • Fair Lending Laws
  • Flood Disaster Protection Act
  • Regulation O: Insider Lending – In Depth
  • Military Lending Act – Final Rule
  • Regulation Z: Closed-end Credit (Non-Real Estate)
  • Regulation Z: Closed-end Credit (Real Estate)
  • Regulation Z: Open-end Credit (Non-Real Estate)
  • Regulation Z: Open-end Credit (Real Estate)
  • Regulation Z: Overview
  • RESPA: Overview

Area 2

Deposits

  • Regulation D: Reserve Requirements
  • Regulation DD: Truth in Savings Act
  • Regulation CC: Funds Availability Act – In Depth
  • Regulation E: Electronic Funds Transfer Act

Area 3

Operations

  • Understanding UDAAP
  • Regulation BB: Community Reinvestment Act
  • Red Flags Identity Theft Prevention Program
  • Regulation P: Gramm-Leach-Bliley Act
  • Fair Credit Reporting Act: Consumer Reports
  • Fair Credit Reporting Act: Risk Based Pricing

Area 4

BSA

  • Bank Secrecy Act – BSA and Compliance Officers
  • Bank Secrecy Act – Red Flags

CPE Credits: 24

Download the course catalog
HR Generalist

HR Generalist Certificate Program

HR Generalists are an integral part of the human resources function in an organization. This comprehensive eight-part, e-learning certificate program is designed to provide human resource managers and supervisors with the skills they need to be effective.

The program reviews the role of the HR generalist and explains the fundamentals of employment law. It examines in detail, three important and complex areas: terminations and layoffs, wage and hour law, and leaves of absence.

The HR Certificate is for individual learners only and is not available for bank-wise use. Purchasers of the individual certificate will have access to the program for 365 days from the date of purchase. Certificates cannot be transferred to another user.

$499 / ICBA Members

$899 / Non-Members

Purchase now

Course Listing

  • Introduction to the Human Resources Generalist Certificate Program

  • Introduction to Human Resources and the Generalist Role

  • Employment Laws and Human Resources

  • Federal Terminations and Layoffs

  • Federal Wage and Hour Law

  • Federal Leaves of Absence

  • HR’s Role in Selecting Quality Talent

  • Compensation and Benefits Trends .

  • HR and Supervisory Communications

  • Human Resources Generalist Certificate Program Final Exam

CPE Credits: 9

Download the course catalog
HR Generalist - Calif.

HR Generalist Certificate Program - California

HR Generalists are an integral part of the human resources function in an organization. This comprehensive eight-part, e-learning certificate program is designed to provide human resource managers and supervisors with the skills they need to be effective.

The program reviews the role of the HR generalist and explains the fundamentals of employment law. It examines in detail, three important and complex areas: terminations and layoffs, wage and hour law, and leaves of absence focusing specifically on California employment law.

The HR Certificate is for individual learners only and is not available for bank-wise use. Purchasers of the individual certificate will have access to the program for 365 days from the date of purchase. Certificates cannot be transferred to another user.

$499 / ICBA Members

$899 / Non-Members

Purchase now

Course Listing

  • Introduction to the Human Resources Generalist Certificate Program (California-oriented)

  • Introduction to Human Resources and the Generalist Role

  • Employment Laws and Human Resources (California-oriented)

  • California and Federal Terminations and Layoffs

  • California and Federal Wage and Hour Law

  • California and Federal Leaves of Absence

  • HR’s Role in Selecting Quality Talent

  • Compensation and Benefits Trends

  • HR and Supervisory Communications

  • California Pregnancy Disability Leave 2012 Updates

  • Human Resources Generalist Certificate Program Final Exam

CPE Credits:10

Download the course catalog
Principles of Banking

Principles of Banking Certificate Program

The Principles of Banking Certificate Program offers a comprehensive look at the banking industry. This certificate is ideal for employees new to banking and those looking to enrich their understanding of how a bank is structured, operates financially, serves its customers and community and stays safe and compliant.

This program consists of 12 courses and takes approximately 7 hours to complete. Each course includes an exam. Upon successful completion of each course and a final exam, the learner is awarded an ICBA Certificate of Completion.

The Principles of Banking Certificate Program is available for purchase for both bank-wide use and at an individual learner level. Bank-wide access allows you to enroll an unlimited number of employees into the program. Individual purchases may be accessed by the purchaser only and cannot be transferred.

Access to the certificate program, both bank-wide and individually, is granted for 365 days from the date of purchase. Bank-wide subscriptions may be renewed each year for a discounted price.

$999 / ICBA Members

$1,999 / Non-Members

$699 / Annual renewal for ICBA Members

Purchase Now – Bank-wide

$499 / ICBA Members

$999 / Non-Members

Purchase Now – Individual

Course Listing

  • Banking Landscape

  • Bank Structure

  • Banking Finance

  • Banking Products & Services

  • Banking Products & Services

  • Federal Deposit Insurance Corporation (FDIC)

  • Product Knowledge & Cross-Selling

  • Compliance Laws & Regulations

  • CAMELS: The Uniform Financial Institution Rating System

  • Safeguarding Customer Information

  • Physical Security

  • Banking Fraud

CPE Credits: 7

Download the course catalog
Teller Specialist

Teller Specialist Certificate Program

The Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.

This certificate programs consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function. Upon successful completion of all four learning area courses (some courses include a specific course test) and the final exam, the learner is awarded a certificate of completion.

The Teller Specialist Certificate Program is available for purchase for both bank-wide use and at an individual learner level. Bank-wide access allows you to enroll an unlimited number of employees into the program. Individual purchases may be accessed by the purchaser only and cannot be transferred.

Access to the certificate program, both bank-wide and individually, is granted for 365 days from the date of purchase. Bank-wide subscriptions may be renewed each year for a discounted price.

$449 / ICBA Members

$899 / Non-Members

$249 / Annual renewal for ICBA Members

Purchase Now – Bank-wide

$199 / ICBA Members

$399 / Non-Members

Purchase Now – Individual

Course Listing

Area 1

Teller 101

  • Teller Basics
  • Deposits 101
  • Currency 101
  • Handling Money
  • Balancing 101

Area 2

All About Checks

  • Checks 101
  • Understanding Endorsements
  • Check Cashing

Area 3

Customer Service

  • Telephone Basics
  • Expanding Customer Service
  • We Have What They Need
  • A Minute Can Matter
  • Focus on Customer Needs
  • Meeting Customer Needs with Teamwork
  • Exceeding Customer Expectations
  • Product Knowledge & Cross-selling

Area 4

Compliance for Tellers

  • Introduction to Compliance for Tellers
  • BSA – Frontline & Deposit Operations
  • Elder Financial Abuse
  • Red Flags Identity Theft Prevention Program
  • Robbery Response Techniques for All Personnel

CPE Credits: 10

Download the course catalog
Universal Banker

Universal Banker Certificate Program

Retail branch banking has undergone a dramatic transformation in recent years. Branch traffic is down and electronic transactions are up. Complex technologies are becoming the norm in the workplace and regulatory requirements are changing.

Frontline employees need to meet the challenges presented by these changes and continue to provide the exceptional service customers have come to expect from their local branches. The Universal Banker role has emerged as a solution to these seismic shifts in retail branch banking. This comprehensive certificate program arms current and prospective frontline staff with the tools and skills they need to be Universal Bankers.

The Universal Banker Certificate Program is available for purchase for both bank-wide use and at an individual learner level. Bank-wide access allows you to enroll an unlimited number of employees into the program. Individual purchases may be accessed by the purchaser only and cannot be transferred.

Access to the certificate program, both bank-wide and individually, is granted for 365 days from the date of purchase. Bank-wide subscriptions may be renewed each year for a discounted price.

$999 / ICBA Members

$1,999 / Non-Members

$549 / Annual renewal for ICBA Members

Purchase Now – Bank-wide

$499 / ICBA Members

$1,299 / Non-Members

Purchase Now – Individual

Course Listing

  • Introduction to the Universal Banker Certificate Program
  • Developing Strong Customer Relationships
  • Introduction to Consumer Lending
  • Deposits 101
  • Acting Effectively on a Team
  • Meeting Customer Needs With Teamwork
  • Ethics for Bankers
  • Fair Lending Laws
  • We Have What They Need
  • Presentations That Work
  • Exceeding Customer Expectations
  • Credit Cards and Debit Cards
  • Product Knowledge and Cross Selling
  • Elder Financial Abuse
  • BSA – Frontline & Deposit Operations
  • Introduction to Deposit Compliance
  • Introduction to Lending Compliance
  • Universal Banker Certificate Program Exam

CPE Credits:20

Download the course catalog