COMMUNITY BANKER UNIVERSITY

Teller Training

With more than 300 online training courses, dozens of seminars and certification programs, timely webinars and audio conferences, training manuals and access to on-demand content, you have the power to choose the Community Banker University learning experience that's right for you.

Teller Leadership

Teller Events and Webinars

Type of Event
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Name Type Date Info

Business Law Basics and Lender Liability

Auditing Director Frontline Human Resources ICBA Webinar Lending Marketing Operations Risk

Webinar May 27, 2021 Register

Assessing Threats Targeting Financial Institutions and Their Employees

Auditing Compliance Director Executive C-Suite Training Frontline Human Resources ICBA Webinar Leadership Development Lending Marketing Operations Payments Risk Security Technology Teller

Webinar Jun 10, 2021 Register

Negotiation Competence for Leaders in the Workplace

Auditing Compliance Director Frontline Human Resources ICBA Webinar Lending Marketing Operations Risk

Webinar Jun 24, 2021 Register

Internal Fraud: Crime Scene Investigation

Auditing Compliance Director Executive C-Suite Training Frontline Human Resources ICBA Webinar Leadership Development Lending Marketing Operations Payments Risk Security Technology Teller

Webinar Jul 14, 2021 Register

Preparation, Risk and Critical Robbery: Preparation is Protection

Auditing Compliance Director Executive C-Suite Training Frontline Human Resources ICBA Webinar Leadership Development Lending Marketing Operations Payments Risk Security Technology Teller

Webinar Jul 15, 2021 Register

Strategies for Succession Planning and Talent Management

Director Human Resources ICBA Webinar Operations

Webinar Jul 22, 2021 Register

Commercial and Industrial Lending in Today's Competitive Market

Director Human Resources ICBA Webinar Operations

Webinar Jul 28, 2021 Register

Community Bank Human Resources Seminar - Virtual

Bank Director Program Director Executive C-Suite Training Human Resources Operations

Seminar/Institutes Aug 18, 2021 Register
Event Type Date Info
Online Training

Teller Specialist Certificate - Individual

Online Training

The NEW ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.

This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function.  Upon successful completion of all four learning areas and a final exam, the learner is awarded a certificate. Continuing education credits are not required for an online certificate program.

Order Past Webinars and Other Resources

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Webinar On Demand

Basics of Banking: An Overview 2021 (MP4)

Recorded January 06, 2021

ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Building and Maintaining a Compliant IRA Program 2020 (MP4)

Recorded July 21, 2020

ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Capital is King 2020 (MP4)

Recorded October 3, 2019
ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Community Bank Financial Forensics Series (5) (MP4)

 

ICBA Members: $329
Nonmembers: $829
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Compliance Update 2020 (MP4)

Recorded April 30, 2020

 

ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Conducting a Physical Risk Assessment: The Basics (MP4)

Recorded July 9, 2019
ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Contribution Margin - Why it is more important than income? (MP4)

Recorded July 16, 2019

ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Credit Boot Camp Webinar Series

Recorded 2020

ICBA Members: $849
Nonmembers: $1349
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Elder Fraud (MP4)

As the baby boomer demographic ages, elder fraud will become the biggest growing segment of crime in our country! Criminals will target highly educated people for the greater riches they provide. Often, these criminals have worked in occupations that have placed them in close contact with senior citizens. They know exactly how to manipulate the elderly and don’t care about the victims. After gaining control, the weakest link at your institution becomes the target. Learn how your loan function can be a rewarding experience for these criminals. Many of those who become victims will not admit it or will be unwilling to prosecute the criminals—they don’t want anyone to know they were deceived. Review how the attacks work, as well as how to get the victims help! This information packed session will give you a whole new perspective on elder fraud.
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Electronic Crime - Insurance Coverage for Cyber Attacks and Computer Fraud (MP4)

Electronic crime is a potential threat to every financial institution.  Security hacking of your bank’s computer system, email phishing and social engineering scams, ransomware and cyber extortion,  as well as manipulation of your computer systems by rogue employees, all pose serious financial and reputational risks. Does your institution have appropriate insurance to protect it from the harm that can flow from those risks? This
presentation will address the questions you should be asking about your bank’s insurance coverage for electronic crime.
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

ESOPs, ESOPs, and More ESOPs (MP4)

The purpose of this webinar is to set describe why financial institutions sponsor ESOPs and to discuss the various design alternatives to consider once an ESOP is fully matured.  With respect to this latter point, we will discuss: (i) using the ESOP to create an internal liquid market for the trading of shares, (ii) ideas to help reduce the repurchase liability from a dollar perspective, and (iii) how to breathe fresh life (shares) into the ESOP in order  to avoid a “have and have not” situation. 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Everything Roth 2020 (MP4)

Recorded: June 11, 2020

Length: 60 Minutes

Presenter: Ascensus

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Financial Forensics Series Webinar #3 – How Banks Make Money (MP4)

This session has been presented at ICBA’s Lead FWD conference in the past and has been very well received. Too often, we get engrossed in our day-to-day responsibilities, forgetting to take a step back and look at the big picture.
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Fraud by Channel Type - Check, Debit, Credit, ACH & Wire (MP4)

In today's environment it is important that community bank personnel understand the key elements and differences in regulations, consumer protections, and allocation of liability for fraudulent and unauthorized transactions. These differences dramatically affect customer rights, response time frames and liability exposure for the financial institution. This webinar explores the unique laws, rules, regulations, and private network or card association rules at play in various payment channels (check, debit, credit, ACH and wire) with respect to fraud, and will ensure participants leave with a better understanding of everything from ACH through zero liability. 

ICBA Members: $219
Non-Members: $319
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Publication

HSA - Desktop Guide to Health Savings Accounts

The basics of HSAs are covered in an easy-to-read, question-and-answer format. As HSA rules continue to evolve and changes occur each year, reach for this handy booklet to give your customers the right information every time.

ICBA Member: $25
Nonmember: $30
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Publication

HSA - Health Savings Account Compliance & Operations Manual

When you need specific information about HSAs, the Health Savings Account Compliance & Operations manual has it. This manual gives clear explanations on HSA eligibility, document, contribution, distribution, and reporting requirements. Use it to stay in compliance and avoid potential penalties and HSA disqualification.

ICBA Member: $95
Nonmember: $100
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Publication

HSA - Health Savings Account Training Organizer

Train like the experts with the HSA Training Organizer™. This toolkit includes everything you need to deliver customized, basic HSA training. You’ll get instructions, training tips, activities, tests, a PowerPoint® presentation, and more. Includes (1) Trainer Guide, (1) Trainer CD, (1) Presentation Notes, and (1) Student Guide. Additional Student Guides may be purchased separately. 

ICBA Member: $250
Nonmember: $300
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Publication

HSA - Health Savings Account Training Organizer - STUDENT GUIDE

Updated annually, the Student Guide contains all the basic information from the Trainer Guide with space for notes. Student Guides may be purchased in conjunction with or any time after purchasing a complete HSA Training Organizer™.

ICBA Member: $25
Nonmember: $30
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Webinar On Demand

Introduction to Commercial Lending 2021 (MP4)

This webinar covers the basics of Commercial Lending and is a must for all new commercial lenders and/or those individuals who want to explore this vital discipline! This session will begin with a brief overview of “conventional” commercial lending versus SBA lending. Additionally, the concept of “credit scoring” will be explored. The webinar will also cover underwriting a commercial loan including a review of “financial statement analysis” (with emphasis on various cash flow analyses). Additionally, a standard loan “write-up” or written presentation format will be displayed. The webinar will also cover negotiating a commercial loan, sources of commercial financing, and a brief review of various legal aspects of commercial lending.

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Introduction to Consumer Lending 2021 (MP4)

This webinar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit - capacity, capital, collateral, conditions, and character.

ICBA Members: $219
Non-Members: $319
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Publication

IRA - IRA Compliance Manual

This manual gives clear explanations on document, withholding, and reporting requirements and addresses legal IRA issues. It also includes sample IRS forms on how to report most IRA transactions. Plus, the charts, checklists, and log sheets will help get your IRA program organized.
ICBA Member: $95
Nonmember: $100
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Publication

IRA - IRA Fact Book

Refer to the IRA Fact Book when you need concise answers to some of the more common questions and topics you and your colleagues field from clients on a day-to-day basis. Organized in a user-friendly, question-and-answer format, this is one book you won’t want to do without.

ICBA Member: $45
Nonmember: $50
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Publication

IRA - IRA Fundamentals Training Organizer

Train like the experts with the IRA Training Organizer™. This toolkit includes everything you need to deliver customized, basic IRA training. You’ll get instructions, training tips, activities, tests, a PowerPoint® presentation, and more. Includes (1) Trainer Guide, (1) Trainer CD, (1) Presentation Notes, and (1) Student Guide. Additional Student Guides may be purchased separately. 

ICBA Member: $250
Nonmember: $300
Learn More
Publication

IRA - IRA Fundamentals Training Organizer - STUDENT GUIDE

Updated annually, the Student Guide contains all the basic information from the Trainer Guide with space for notes. Student Guides may be purchased in conjunction with or any time after purchasing a complete IRA Fundamentals Training Organizer™.

ICBA Member: $25
Nonmember: $30
Learn More
Webinar On Demand

IRA & HSA Legislative Update 2020

IRAs, HSAs, and other tax favored accounts are constantly evolving—don't be left behind. Join our industry experts as they bring you up to date on recent proposed legislation, regulatory guidance that will affect your organization, and share important updates regarding the SECURE Act. 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA & HSA Legislative Update 2020 (MP4)

IRAs, HSAs, and other tax favored accounts are constantly evolving—don't be left behind. Join our industry experts as they bring you up to date on recent proposed legislation, regulatory guidance that will affect your organization, and share important updates regarding the SECURE Act. 

 

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA Contributions 2020 (MP4)

Recorded: May 5, 2020

Length: 60 Minutes

Presenter: Ascensus


ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA Distributions 2020 (MP4)

Recorded: September 22, 2020

Length: 60 Minutes

Presenter: Ascensus


ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA Fundamentals 2020 (MP4)

Recorded: March 4, 2020

Length: 60 Minutes

Presenter: Ascensus

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Leadership & Negotiation Skill for the Workplace (MP4)

Every company, regardless of industry, is trying to figure out how to attract and retain the right talent. Organizations are also striving to achieve their goals and fulfill their vision described in their strategic plan. In this webinar you will learn strategies to avoid losing your top talent, and how to establish a simple yet successful Talent Management Program, which in turn integrates into your Strategic Plan. You will walk away with strategies and tactics you can implement in your institution immediately.
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Marijuana Banking Compliance 2020 (MP4)

Recorded: October 15, 2020

Length: 60 Minutes

Presenter: Kristen Ritter, TIB Bequeaith


ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Opening and Maintaining IRAs (MP4)

Recorded: August 25, 2020

Length: 60 Minutes

Presenter: Ascensus

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Pay Equity Keeps Getting More COMPlicated (MP4)

The renewed focus on closing the gender pay equity gap has caused many state and even local governments to re-examine and strengthen their laws. It's not just about salaries either—hiring practices, benefits, and a host of other actions can create liability for employers. This webinar examines compensation, pay discrepancies, evolving federal and state legislation, and compliance concerns.

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Return to Work Session 1: Reimagining the Workforce

  • Guidance on how to lead your on-site and remote workforce
  • Hiring in the midst of disruption
  • What you need to know about employee tax credits, such as the Work Opportunity Tax Credit (WOTC) 

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Return to Work Session 2: HR Considerations

Join Jackson Lewis attorney Janet Olawsky for updated guidance regarding COVID-19 considerations and what you need to be doing to protect your employees and keep your operations running smoothly.
 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Return to Work Session 3: Fraud and Security Considerations

Is it a Criminal or Your Customer?
Reopening your bank has brought problems no one could have foreseen. 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Tax Reform Recap - How did this affect farmers? (MP4)

Recorded October 3, 2019
ICBA Members: $219
Nonmembers: $319
Unlimited Webinar Pass subscription: $0
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Webinar On Demand

Top 10 HSA Issues 2020

Recorded: November 17, 2020

Length: 60 Minutes

Presenter: Ascensus

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Top 10 IRA Issues 2020 (MP4)

This course will cover the hottest IRA topics we get questions about on Ascensus’ consulting lines. 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Treasury Management (MP4)

Financial institutions, particularly community banks, have been growing their suites of commercial products and services.  Many financial institutions offer treasury management services such as ACH origination, commercial bill pay, online banking, commercial remote deposit capture, and more.  This webinar will discuss approaches to documenting approaches to Treasury Management Services, including “master” vs. standalone agreements, along with tips for important service-specific provisions, along with strategies on dealing with “pass-through” terms that vendors may require a financial institution’s end-user customer to agree to. 

 

ICBA Members: $219
Non-Members: $319
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