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How Four Community Banks Recognize and Celebrate Juneteenth
While Juneteenth is the youngest U.S. federal holiday after it became formally recognized in a law enacted last year, it has decades of significance—with June 19, 1865, recognized as the end...
Three Ways Community Banks Can Respond to Generational Digital Payments Needs
When it comes to payments, the generational divide has been shrinking. While Gen Z and Millennials still lead the way in digital payments adoption, Baby Boomers and Seniors (over 76) are increasing...
How Community Bankers Association of Illinois Partnered with ICBA ThinkTECH Accelerator to Further Community Bank Innovation
Community Bankers Association of Illinois (CBAI) is no stranger to fintech collaborations, but the idea of helping shape fintech offerings tailored to community banks was too intriguing an idea to...
How to Digitize the Community Bank Relationship Model
When it comes to community bankers’ technology to-do lists, 35% view investing in digitalization as their top business opportunity. We’ve clearly arrived at a tipping point.
Where the Rubber Meets the Road: Creating Mutually Beneficial Relationships with Community Banks and Fintechs
Engaging community bankers to think about innovation in new ways continues to be my driving force, but I’m not doing it alone. This year I’m bringing along ICBA ThinkTECH Accelerator alumni
How Agility Bank and Rockland Trust are Leveraging Digital Services to Cultivate Personal Relationships
Relationship banking has entered a new, digital era as confirmed by recent research from Cornerstone Advisors that concluded, “There is a human element to mobile banking.”
How community banks can use cultural-driven engagement and continuous learning to combat the Great Resignation
Talent recruitment and professional development has always been a critical issue for community banks, but today’s job market is different. The impact of the “Great Resignation” has placed the...
ICBAs Reimagined ThinkTECH Accelerator to Support Year-Round Programming
Bob Dylan once said, “There is nothing so stable as change,” and I have found that to be true, particularly as we look to embrace modern technologies and the companies that enable them.
Community Bankers Prepare for Cyber Risks with CISA/ICBA Tabletop Exercises
It comes as no surprise that cybersecurity tops community bankers’ list of risk concerns. In fact, cybersecurity ranks higher than government regulation, the cost and availability of labor, and...
Innovating on Customer Behaviors: The Case for Credit and Debit Rewards Programs
The first half of 2022 has pointed to a return to pre-pandemic behaviors. In fact, the Federal Reserve Bank of New York reported that in the first quarter of 2022 credit card balances have risen...
Striking the Right Balance: Innovation in Ag Banking
As the leading providers of agricultural loans, community banks make up 80 percent of all financing to agriculture, and opportunities exist to extend that support.
Is professional development the key to recruiting and retention in today's tight labor market?
The current worker shortage is creating real economic impacts across all industries. According to the U.S. Chamber of Commerce, there are 3.4 million fewer Americans working today compared to...
Zelle Fraud: How Community Banks Can Respond to This Cautionary Tale
In 2020, nearly 18 million Americans were defrauded via digital wallets and person-to-person (P2P) services, according to Javelin Strategy & Research. With numbers like that, P2P solutions like...
Three Take-Aways for Community Banks from the VenCent Summit
The Venture Center, ICBA’s leadership bankers, and our ThinkTECH Accelerator cohorts demonstrated the importance of community bank-fintech collaborations at the VenCent Summit. It was an...
How Federal Regulators Can Avoid Penalizing Community Banks for Economic Measures Taken During the COVID-19 Pandemic
The consequences of uncoordinated regulatory standards at the federal level are creating an artificial problem at the local level, potentially endangering many community banks’ ability to lend to...
How Community Banks Can Leverage Strong Multifactor Authentication to Fend off Hackers
In the first half of 2022, there were 817 data breaches in the U.S., and combined with data leaks, they impacted more than 53 million people. These are alarming numbers, but they could have been...
Six Steps to Your Bank’s Digital Payments Transformation
To support community banks in establishing concrete next steps for their digital transformation efforts, ICBA Bancard has developed the report, “Digital Transformation: The Payments Business Model.”
How ICBA’s Investments in Innovation Are Paying Off for Community Banks
Just shy of a year ago, ICBA announced its role as one of the general partners and investment committee members in a strategic investment fund designed to accelerate technology opportunities and...
Ten ICBA Innovation Milestones for 2022
We have previously called 2021 a year of innovation, but there’s no doubt that ICBA doubled down on its position throughout 2022 to ensure that innovation is accessible, affordable, and attainable...
From the CEO: ICBA and Community Bankers Stand Together in 2022
As we near the waning days of another thrilling and unforgettable year, I remain awed by the endless energy and devotion community bankers dedicate to serving as effective advocates in Washington.
Five New Sessions to Advance Your Digital Transformation - ICBA ThinkTECH Innovation Series: Digital Transformation Demystified
Digital customer engagement has risen as a top priority for financial institutions in 2023, according to new research from Anna Kooi, financial services industry leader at Wipfli LLP, a top...
National Campaign Videos Connect with Target Audience
Video assets were one of the most significant production investments ICBA made for the ICBA National Campaign — an effort to elevate community banking in the hearts and minds of America’s...
Building a Concrete Roadmap for Your Digital Transformation
According to a recent survey, 99.8 percent of community bankers feel the adoption of new or emerging technologies to meet customer demand is at least somewhat important, with 64.7 percent labeling...
Digital Dollar Design Specifics Community Bankers Should Know
Digital Dollar Design Specifics Community Bankers Should Know As the globe focuses on the rise of digital assets, the Federal Reserve is cautiously weighing whether to build a central bank digital...
ICBA Launches New Solutions Directory to Better Support Community Bank Innovation Needs
ICBA has launched an enhanced version of our Solutions Directory, which in addition to providing useful fintech-related company information, serves as a one-stop shop for community bank enabling...
Myth Busting: 3 Truths About FedNow
Instant payments have arrived. In the five years since the launch of the RTP Network, volumes have steadily increased by more than 10 percent per quarter, and in Q3 2022, the network moved 45...
Why Community Banks Should Urge the CFPB to Update TRID Mortgage Disclosures
After several years of community banker engagement with the Consumer Financial Protection Bureau, the bureau has released for public comment an ICBA proposal to improve mortgage disclosures...
ThinkTECH Accelerator: Evolving to Address Market Pressures and Community Bank Needs
As news outlets continue to report on the demise of Silicon Valley Bank (SVB) and the broader implications for the industry, it bears repeating that not all banks are equal. Community banks are...
How Community Banks Can Prepare for the End of Microsoft Internet Explorer
How Community Banks Can Prepare for the End of Microsoft Internet Explorer Microsoft is discontinuing its Internet Explorer browser in less than a year, requiring community banks and vendors to...
LIBOR Transition Heats Up for Community Banks as Deadline Nears
LIBOR Transition Heats Up for Community Banks as Deadline Nears With the London Interbank Offered Rate, or LIBOR, set to be largely discontinued in a few months, federal regulators are increasingly...
Community Banks Leading with an Innovation Mindset
In a recent interview, the Luray, Va.-based community bank quickly pointed out that innovation is not as much about the technology investment as it is about the cultural one.
Reaching out to Unbanked and Underbanked Hispanic Customers
As we celebrate Hispanic Heritage Month, community bankers continue to discuss new ways of reaching out to the Hispanic community in their local areas and offer tips to connect with this diverse...
Key Take-Aways from Federal Reserve Report on Community Bank Innovation
High-tech, high touch. That phrase has been a rallying cry for community banks for years, emphasizing the blending of the relationship banking model with the technology fueling today’s digital era....
Continuing Your Community Bank’s Diversity, Equity and Inclusion Journey
A new educational webinar series hosted by ICBA and Jackson Lewis starts tomorrow. This series will provide greater insights into both the why and how behind diversity, equity and inclusion efforts.
4 Ways to Increase the Impact of Your Customer Feedback
4 Ways to Increase the Impact of Your Customer Feedback Testimonials have long been a crux of an effective communications effort in helping to articulate and demonstrate a community bank’s value...
What Decentralized Finance Means for Community Banks
What Decentralized Finance Means for Community Banks As discussed in ICBA’s first Crypto Chronicles blog post, cryptocurrency emerged from Satoshi Nakamoto’s desire to create a “purely peer-to-peer...
Why Community Banks Should Play an Important Intermediary Role with a CBDC
Why Community Banks Should Play an Important Intermediary Role with a CBDC While policy and technology questions continue to be debated around the digital dollar, the vital role that community...
Stablecoin Surge Raises Consumer and Systemic Risks
In the months since our Crypto Chronicles series began, stablecoins have become a hot topic due to an incredible surge in activity—and affiliated risk.
5 Ways Community Banks Can Manage the Card Chip Shortage
A semiconductor chip shortage has emerged as a real challenge for banks. Industries from automobile manufacturing to consumer electronics have been reporting issues for months, and now the effects...
ICBA campaign opposing new bank IRS reporting generates passionate consumer response
ICBA has for months strongly objected to a Washington proposal that would require financial institutions to report information on customer bank accounts to the IRS, which Congress could soon pass...
Community Bank Resources to Help Customers Bounce Back from Natural Disasters
As National Crisis Preparedness Month draws to a close, ICBA continues to reinforce the importance of proper preparedness to combat unforeseen natural disasters and keep local banks and communities...
Where Does the U.S. Stack Up in the Race for a Central Bank Digital Currency?
As more people chase the unregulated crypto market of rising stablecoins, an emerging shadow bank ecosystem threatens community banks’ business models.
ICBA Research Reveals Characteristics of Today’s Community Bank Customers
he actions and activities of customers you have known have evolved, and potential new customers are now seeking different products and services than they would have just two years ago.
Three Proven Factors in Fintech Success with Community Banks
In this latest blog, ICBA senior vice president and chief innovation officer Charles Potts, writes about the key factors that lead fintechs to success in the community banking space.
IRS Reporting Grassroots Campaign Evolves with Congressional Debate
ICBA’s campaign against Washington’s IRS reporting proposal helped consumers speak out against the plan. As the debate evolves, the campaign now demands that community bankers increase their outreach.
Cybersecurity Experts offer Tips to Help Community Banks Shore up Defenses
A recent 21st Century from the Conference of State Bank Supervisors report indicates that more than 80% of bankers ranked cybersecurity risk as “very important,” which was more than double the rate...
How Open Banking Can Help Community Banks Deliver on Digital Expectations
Have you ever been ready to jump into your next meeting only to notice you didn’t have your mobile phone? If so, I’m betting you felt a sense of panic. Because without it, you’d lost your lifeline.
Community Bank Cybersecurity Mitigation Checklist
Between March and June of last year banks experienced a 520% increase in phishing and ransomware attempts. Though these trends were exacerbated by COVID, cybersecurity has been a top concern for...
The Challenges and Risks of Smart Contracts
Smart contracts — blockchain-based programs that operate when predetermined conditions are met — offer potential use cases as well as risks for community banks evaluating their payments...
2021: The Year of Community Bank Innovation—with More to Come
In the innovation world, 2021 may go down in history as the year of community bank innovation. Despite the ongoing COVID-19 pandemic and associated challenges thrown in our path, community banks...
Is Your Community Bank Watching Social Payments? Five Questions to Guide Your Path Forward
The average person spends nearly two and a half hours on social media per day, so it’s no wonder social payments have started to infiltrate the financial services industry.
Trust in Code? Smart Contracts, DeFi, and Use Cases for Community Banking
Smart contracts — computer programs that automatically execute specific actions — are becoming increasingly relevant to community banks. Here’s a breakdown of smart contracts and how...
Three Principles to Drive Community Bank Innovation
For $200 million-asset First Community Bank and Trust in Beecher, Ill., having an innovation mindset means being open to explore new ways to solve for business challenges and opportunities.
Reconciliation Update: IRS Reporting, Tax Hikes, and Needed Grassroots
Community bankers are witnessing the fruits of their labor in ICBA’s months-long campaign opposing the onerous IRS bank reporting proposal. However, the grassroots push must continue.
4 Ways Community Banks Can Attract Gen Z Customers
With the eldest members of Gen Z clocking in at age 24, they represent a market ripe for targeting with banking services. But what they are looking for differs from what Millennials and Gen X...
How and Why We’re Updating Our Twitter Strategy to Better Serve Members
For more than 90 years, ICBA has provided value to our membership in a wide variety of ways and places. Today, we are refocusing efforts to better serve our members on Twitter.
Putting Innovation to Work in Community Development
While all community banks place a firm focus on serving, when you are a CDFI, serving is at the very core of your business identity. Couple that with an increased desire to think creatively, and...
Why Core Providers Attend the ThinkTECH Accelerator—And Why It Matters
The third quarter of 2021 yielded the second-highest quarter for fintech financing, up 147%. Despite this growth, an analysis by EY research of 45 banks revealed only one-quarter had deep...
Why Core Providers Attend the ThinkTECH Accelerator—And Why It Matters
As more community banks engage with fintechs to support their business plans, due diligence continues to become an even bigger piece of the puzzle. There are several questions every community bank...
Three Reasons First-Time Registrations are Spiking for ICBA LIVE 2022
With time ticking down until ICBA LIVE, schedules are solidifying, speeches are taking shape, details are firming up, and hotel rooms are filling up. The energy and momentum around coming together...