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Reaching out to Unbanked and Underbanked Hispanic Customers
As we celebrate Hispanic Heritage Month, community bankers continue to discuss new ways of reaching out to the Hispanic community in their local areas and offer tips to connect with this diverse...
Key Take-Aways from Federal Reserve Report on Community Bank Innovation
High-tech, high touch. That phrase has been a rallying cry for community banks for years, emphasizing the blending of the relationship banking model with the technology fueling today’s digital era....
Continuing Your Community Bank’s Diversity, Equity and Inclusion Journey
A new educational webinar series hosted by ICBA and Jackson Lewis starts tomorrow. This series will provide greater insights into both the why and how behind diversity, equity and inclusion efforts.
4 Ways to Increase the Impact of Your Customer Feedback
4 Ways to Increase the Impact of Your Customer Feedback Testimonials have long been a crux of an effective communications effort in helping to articulate and demonstrate a community bank’s value...
What Decentralized Finance Means for Community Banks
What Decentralized Finance Means for Community Banks As discussed in ICBA’s first Crypto Chronicles blog post, cryptocurrency emerged from Satoshi Nakamoto’s desire to create a “purely peer-to-peer...
Why Community Banks Should Play an Important Intermediary Role with a CBDC
Why Community Banks Should Play an Important Intermediary Role with a CBDC While policy and technology questions continue to be debated around the digital dollar, the vital role that community...
Stablecoin Surge Raises Consumer and Systemic Risks
In the months since our Crypto Chronicles series began, stablecoins have become a hot topic due to an incredible surge in activity—and affiliated risk.
5 Ways Community Banks Can Manage the Card Chip Shortage
A semiconductor chip shortage has emerged as a real challenge for banks. Industries from automobile manufacturing to consumer electronics have been reporting issues for months, and now the effects...
ICBA campaign opposing new bank IRS reporting generates passionate consumer response
ICBA has for months strongly objected to a Washington proposal that would require financial institutions to report information on customer bank accounts to the IRS, which Congress could soon pass...
Community Bank Resources to Help Customers Bounce Back from Natural Disasters
As National Crisis Preparedness Month draws to a close, ICBA continues to reinforce the importance of proper preparedness to combat unforeseen natural disasters and keep local banks and communities...
Where Does the U.S. Stack Up in the Race for a Central Bank Digital Currency?
As more people chase the unregulated crypto market of rising stablecoins, an emerging shadow bank ecosystem threatens community banks’ business models.
Encore Bank Shares Tips for Connecting with Underserved Hispanic Groups
Miguel Lopez, senior vice president and chief community outreach officer at the Little Rock, Ark.-based Encore Bank, shares some tips for reaching out to the Hispanic community in your local area.
ICBA Research Reveals Characteristics of Today’s Community Bank Customers
he actions and activities of customers you have known have evolved, and potential new customers are now seeking different products and services than they would have just two years ago.
Three Proven Factors in Fintech Success with Community Banks
In this latest blog, ICBA senior vice president and chief innovation officer Charles Potts, writes about the key factors that lead fintechs to success in the community banking space.
IRS Reporting Grassroots Campaign Evolves with Congressional Debate
ICBA’s campaign against Washington’s IRS reporting proposal helped consumers speak out against the plan. As the debate evolves, the campaign now demands that community bankers increase their outreach.
PPP Data Show Community Banks Acted Expeditiously to Save Small Businesses
The Paycheck Protection Program originated its final loans nearly three months ago. Over the preceding year, this Marshall Plan for small businesses provided critical financial assistance to nearly...
How Open Banking Can Help Community Banks Deliver on Digital Expectations
Have you ever been ready to jump into your next meeting only to notice you didn’t have your mobile phone? If so, I’m betting you felt a sense of panic. Because without it, you’d lost your lifeline.
PPP Data Show Community Bank Pandemic Response Outperformed Larger Lenders
The Paycheck Protection Program offered millions of small businesses a critical financial lifeline to weather an extraordinary economic downturn engendered by the coronavirus pandemic.
PPP Data Show Community Banks Served Those Most in Need
Paycheck Protection Program lending data continue to demonstrate that community banks are justifiably recognized as leaders of the financial response to the COVID-19 pandemic.
The Challenges and Risks of Smart Contracts
Smart contracts — blockchain-based programs that operate when predetermined conditions are met — offer potential use cases as well as risks for community banks evaluating their payments processing...